Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

I've looked into studies about Proton Exchange Membrane (PEM) electrolysis. Here is why it's critical for green hydrogen production.

Here's what I found:

→ Uses solid polymer electrolyte to split water into H₂ and O₂.
→ Achieves efficiency above 80% with fast response times.
→ Produces ultra-pure hydrogen (>99.99%) - ideal for fuel cells.
→ Perfect match for fluctuating renewable energy sources.
→ Capital costs driven by platinum catalysts and membranes.
→ Cost reduction pathway: lower platinum content, scale up production.
→ TRL 7-8: near-commercial, with large-scale deployments underway.
→ Key players: ITM Power, NEL Hydrogen.
→ Projected hydrogen cost: below $2/kg by 2030 with continued innovation.

P.S. Will PEM electrolysis become the dominant pathway for green hydrogen, or will other technologies compete? I'd like to hear your view 👇

P.P.S. If this was useful, please repost ♻️ and follow me, Clemens Behrend, for more hydrogen market updates.

This post is based on my own reading and is for learning purposes only. There might be mistakes in it, so double-check if you plan to use the info.

Clemens Behrend

veliapp

web3cx

Talks about #web3, #hydrogen, #cleantech, #marketintelligence, and #artificialintelligence

Subscribe to my free H2 Newsletter! | Follow for Insights on the Hydrogen Market | Content Creator

Oladejo Akinniyi

SOEC - high heat, high efficiency.

Solid oxide cells don't play by the same rules.

→ Works at 700-1000°C using ceramic electrolytes
→ Efficiency over 90% with integrated heat recovery
→ Runs on electricity and waste heat - less power needed
→ Output: hydrogen or syngas, depending on the setup
→ TRL 4-5 - still early, mostly demo projects for now
→ Not ideal for fluctuating power - works best with steady industrial heat
→ Capex? Very high - ceramics and build are expensive
→ Opex? Lower than PEM, thanks to reduced electricity demand

Slide 4 breaks down the cost. Slide 11 shows the process flow.

P.S. If this was useful, reshare ♻️ and follow me, Clemens Behrend, for more hydrogen tech content.

P.P.S. Know a technology, company or person in SOEC or similar? Tag them. Missed something? Add it below. 👇

SOEC - Solid Electrolyte Electrolyzers 

AEL - the quiet workhorse of green hydrogen.

If you think all electrolysis is high-tech and high-cost, have a look at this:

→ AEL is TRL 9 - running in the field for decades
→ 60-70% efficiency - lower than PEM, but proven
→ Lifetime? Over 20 years with standard maintenance
→ Capital costs: among the lowest of all electrolysis types
→ Runs at atmospheric pressure - fewer risks, cheaper gear
→ Best fit for steady or slow-changing renewables like solar
→ Thyssenkrupp, NEL, Iberdrola - all in the AEL camp
→ Hydrogen purity might need a final cleanup - depends on use

Slide 4 shows the cost setup. Slide 11 breaks down how the reaction works.

P.S. Still think PEM will beat AEL on price? Let me know below 👇

P.P.S. If this was useful, reshare ♻️ and follow me, Clemens Behrend, for more hydrogen tech content.

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