Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Fyfe Pty Ltd

Principal Engineer | Renewables & Hydrogen at Fyfe

Nacap Pty Ltd

Senior Engineering Manager

Engineering and Technical Manager

STRIVE TO BE BETTER, INTEGRITY, TEAMWORK

- Renewable Energy and Green Hydrogen 
- ArcGIS Pro, ArcMap, QGIS and ArcGIS Desktop
- 12D Road design and Earthwork analysis
- InfraWorks 3D Civil design
- Autodesk Revit 3D design
- Building Information Modeling (BIM)
- Finite Element Analysis (FEA)
- Agtek Earthwork Analysis

Senior Project Engineer

PETRONAS

• Project Engineer for large scale projects.
• Asset Integrity Management.
• Equipment (Pressure vessels, Heat Exchangers, Storage tanks), piping and pipeline design and Engineering.
• HVAC design and Engineering.
• Flow Induced Vibration (FIV) and Acoustic Induced Vibration (AIV) Study.

Projects:
Assessing Mechanical Integrity of the facilities
Projects Independent Review (PIR)
Projects Risk Assessment (PRA)
Hazard Identification (HAZID) and hazard and operability study (HAZOP)
BAGSF Constructability Review 
Acid Gad Removal Unit (AGRU) UPGRADE CONCEPT STUDY
Vessel Fatigue analysis using Abaqus
Vessel Survivability and Rupture Analysis
Vessel Heat Up Study
FEA Ice Plug Pipeline
MLNG Due Diligence Audit (DDA)
PCMTBE Fatigue Analysis
PMA cooling systems troubleshooting
Advanced Pipeline Dent Assessment
Offshore Satellite Wellhead Platform
Offshore Central Processing Platform (CPP)
Shell DEP
Generic Satellite Wellhead Platform (GSWP)
HSE Mandatory Control Framework (MCF)
Pipeline Global Stress Analysis using Abaqus
Heating, Ventilation, Air conditioning (HVAC), Printed Circuit Heat Exchanger (PCHE) and Plate and Shell Heat Exchanger (PSHE) PTS
SOGT Concept Identification Workshop
GRP, GRE, GRVE, GRUP, FRP non-metallic projects
PFLNG Tie in
Crystallizer Heat Exchanger Rating 
HTRI Simulation for Crude/LGO Heat Exchanger
CryoMin Onshore Heat Exchangers Sizing
Pipe Stress Analysis using Caesar II
Floating roof storage tanks
Produced water, Instrument air, Instrument Gas, crane, material handling, waste water, cooling water, flare tip, HVAC, pump and compressor packages

Senior Mechanical Engineer/ Technical Authority (TP)

Delvar Afzar Industrial Gas Co.

• Project Engineer for Engineering, Procurement, Construction and Commissioning (EPCC) Cryogenic Air Separation Unit (ASU)/ Compressed Air plant.
• Equipment (Pressure vessels, Heat Exchangers, Storage tanks) pipeline and piping design and Engineering.
• Engineering Management.
• HVAC design and Engineering.

Projects:
Cryogenic Air Separation Unit (ASU)/ Compressed Air plant
BIM modeling using Autodesk Revit MEP and AutoCAD
Molecular Sieve, Hydrogen Bullets, Steam Reformer, Air Dryer, Cold box
Liquefied Oxygen (LOX), Liquefied Nitrogen (LIN) and Liquefied Argon (LAR)

Engineering Manager

Middle East Energy Develpment Engineering Consultant

• Large scale Engineering, Procurement, Construction and Commissioning (EPCC) Pipeline Projects Engineer.
• Equipment (Pressure vessel, Heat exchangers, storage Tanks), pipeline and piping design and Engineering.
• HVAC design and Engineering.

Projects:
Dallan-Shiraz 8” Gas Condensate Pipeline-230 Km-EPC 
Rey-Tabriz 20” Crude Oil Pipeline
Bandar Abbas – Assaluye 36” gas condensate pipeline-400 Km construction project
Bijar-Dehgolan 30” Gas Pipeline – 65Km construction project
LPG Treating Unit
KERMANSHAH  POLYMER COMPANY UTILITY & OFFSITE EPCC CONTRACT
Gachsaran 3 desalting plant
Uromia Oil Product Storage Tank Farm ( EPC)
Cheshmeh-Khosh oil field development
Desalting Units-Ahwaz Haftkel & Naft Sefid Project 
Floating Roof Storage tanks, double deck, single deck

Nargan Engineers and Constructors

• Storage tank, Pressure Vessel, Heat Exchanger, Piping design and Engineering.
• HVAC design and Engineering.

Projects:
9th and 10th Olefin Complex-Cracking Plant of Jam Petrochemical Company.

Senior Mechanical Engineer

Sazokar Company, Manufacturer Company

• Spherical storage tanks design and Engineering.
• Storage tanks design, engineering and construction.
• HVAC design and Engineering.

Projects:
Gas Cracking Plants 
NGL 1200& 1300 project for National Petrochemical Company.
Khangiran Gas Treating Plant Phase II for National Iranian Gas Company.

Mechanical Engineer

Green Hydrogen | Innovation | Sustainability | Renewable Energy

Jason is an expert in Hydrogen, Piping, Pipeline, Mechanical and Facility engineering and construction. 

He has worked with renowned global companies for over 25 years and has vast experience. 

Key Competencies:

- Hydrogen Storage Design and Fabrication
- Hydrogen Piping and Pipelines
- Hydrogen Production 

- Cryogenic Plants Design and Construction

- Integrated BIM-GIS 3D modelling

- FEED, EPCIC Projects Specialist

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Clemens Behrend

Jason Amiri

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