Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

5BWAY

Dirigeant

ASTERIA COMMUNICATION

Une équipe d’expérience à votre écoute composée de 3 consultants senior pour définir les stratégies, les positionnements, les messages, les angles éditoriaux et les plans médias.
Des compétences techniques larges et spécifiques pour la réalisation des outils, allant de la créa à la vidéo en passant par le développement web. Les meilleurs profils en fonction des besoins et des projets. Plus aucune limite technique à l’imagination.
Notre objectif : Une équipe unique pour des projets uniques

Dirigeant et consultant en stratégie chez ASTERIA COMMUNICATION

SPCOM & ASTERIA COMMUNICATION

Consultant senior

AGIRCOM

Dirigeant ASTERIA COMMUNICATION Consultant en Stratégie de communication, marque employeur et réseaux sociaux.

Stratège en communication et marketing digital, j’accompagne aujourd’hui les dirigeants de PME et d’ETI à clarifier leur positionnement, renforcer leur communication et intégrer des solutions d’intelligence artificielle simples, utiles et accessibles.

Mon approche repose sur un audit ciblé, étape indispensable pour comprendre l’entreprise, son fonctionnement, ses métiers, son marché et ses enjeux. Cet audit me permet d’identifier les points d’amélioration, de définir des priorités claires et de bâtir un plan d’action pragmatique et réaliste.

À partir de là, j’interviens sur deux axes complémentaires :

🔹 La communication stratégique
	•	Définir un positionnement différenciant et lisible.
	•	Construire un storytelling authentique et fédérateur.
	•	Déployer efficacement vos messages, avec une expertise particulière de LinkedIn, plateforme incontournable pour le B2B.

🔹 Les solutions IA pour PME et ETI
	•	Identifier les usages concrets de l’IA dans l’entreprise et pour le dirigeant.
	•	Déployer des outils adaptés pour gagner en temps, en efficacité et en productivité.
	•	Former les équipes pour qu’elles s’approprient pleinement les solutions.
	•	Assurer le pilotage de projets IA en lien avec des partenaires spécialisés.

Ma méthode, inspirée de l’approche scientifique 5B, garantit un accompagnement structuré, rigoureux et orienté résultats. Je ne cherche pas à “sur-vendre” l’IA ou la communication, mais à les rendre directement utiles et efficaces pour votre entreprise.

Enfin, je vous accompagne aussi dans la recherche et l’activation d’aides et de financements (OPCO, dispositifs régionaux…), afin que vos projets soient plus accessibles et moins contraignants financièrement.

👉 Ma mission est simple : aider les dirigeants à gagner en clarté, en impact et en sérénité, en transformant leurs enjeux de communication et d’organisation en solutions concrètes et durables.

taplio

The Battle

Clemens Behrend

Serge Penalver

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?