Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Shell

•	Spearheaded the feasibility, planning & control, procurement & execution of 75+ green field and 150+ brown field projects worth a collective value of USD 98 M from feasibility, design, development commissioning & handover.
•	Project planning & Control for EV-Infra structure deployment project for country- Planning from feasibility, Procurement, and execution to commissioning for country wide geographic spread. - This project involves leading team of PMC for L-1, L-2, L-3 scheduling, procurement, cost and safe execution along with close coordination with local power utility, and other statutory bodies for pre & post development approvals. Installed and successfully integrated slow/fast, AC/DC chargers with MSP (Mobile service provider). Part of core team of building complete business case for Electrical vehicle- charging infrastructure business in India for various segments of targeted customers.
•	Developed design strategy and road map for deployment of EV Charging infrastructure in the country. Actively engaged with strategy insights, Global Engineering and Contracts & Procurement Team from strategy till execution phase.
•Deployed 1st ever fastest charger in the country and designed the site to cater special customer value propositions and incorporated novel experiences in EV charging domains. Developed asset and operational optimization tool for to evaluate effectiveness infra layout designed for (2W/3W/4W) & battery swap stations. 
•	Key member driving the MSP (Mobility Service Provider) and CPO (Charge Post Operator) platform tendering & E-procurement process. Successfully tested and deployed dynamic charging capabilities in EVSE. Completed technical evaluation of 15+ MSPs and 12+ Charger OEM in line with superior technical standards & Safety. Prepared detailed engineering control strategy document after analyzing all recent 2W/3W EV fire incidents in country of various make with objective of minimal probability of incident in SHELL’s premise while charging.

Construction Manager & EV Charging SME

As per my present experience I am involved in E2E execution project spread across state of Andhra Pradesh & Telangana. Periodic review of PEP (project execution plan), Risk register, PTW (Permit to works), Construction Audits, HAZOP studies & HSSE strategy submitted by PMC partner for execution of program.  Developed design optimization tool in for battery swap and EV charging station in existing fuel station and new dedicated EVs & Battery swap stations. Handling various internal as well as external stakeholders of program and monitoring HAZOP Studies conducted by Soil & ground water partners and PMC partners as part of detailed feasibility assessment of site.. Accountable for contract with key lever of KPI/SLA at project and program level to fulfil the agreed expectation. Designing infrastructure for new energies EVs, LNG, LCNG and battery swap stations.

Moreover, establish coordination with internal (Network project managers/S&O team/T&S) Stakeholders and external stakeholder (NHAI/MORTH, Local Municipality, PESO, Fire Department) to complete the execution of project on time. Coaching cross functional teams on statutory guidelines. Evaluating and accepting design critical equipment used in fuelling station and equipment for sustainable mobility solutions like EV, LNG, H2  for its state of art standards

Regional -Construction Engineer

Bharat Petroleum Corporation Limited

Key Result Areas:
As Territory Engineering Manage, played a major role in budget formulation (Capex) for Network Expansion for approx. 29.96 Cr INR for FY 2016-17 and 35.2 Cr. for FY 2017-18. Constructed one OSTS (large format Retail Outlet) in Davangere District with all approval handed over to sales team. Phasing of revenue expenditure and execution to the tune of 9.5 Cr. over a period of 2016-17& 2017-18
Involved in Project Management of 25 new fuel stations and delivered major and minor125 up gradations through engineering partners and contractors. Led the construction of COCO (Company Owned and Company Operated Retail outlet) In Mangalore within 45 days- shorted possible time for execution in the history of company
Worked towards upgradation in marine area with installation of 2X45 KL tank at one site and 2X20 KL Tanks at other site and associated works within 12 days for immediate benefit of business. Spearheaded Electrical Sanitation Program for the Mangalore Territory by effective design of earth pits, earth grids, panel mapping and load balance across the network which had minimized the recurrence of faults that lead to shut down of fuel systems. Created practical training module of electrical and automation system of retail outlet for contractors and newly joined engineers in organization. Conducted many practical sessions in the office and field to ensure the implementation of the same across the south region

Territory Engineering Manager

As Asst. Manager – Retail Engg (EPCM+FM), held responsible for Budget Planning (Capital and Revenue Expenditure) and Maintenance (FM) of Petroleum Retail Outlets under Vijayawada Territory. Involved in Preparation and allocation o budgets for network expansion and up gradation to existing to the tune of 15.61 Cr Phasing of revenue expenditure to the tune of 8 Cr for repair and maintenance expenses. Design & development, construction and commissioning of retail outlets (fuel stations-23nos) in Andhra Pradesh covering an area of over 30,000 sq. km territory. Introduction of competitive bidding through ‘tendering’, ‘e-procurement’ SOR, and electrical standardisation projects. Manged Project delivery of all the capex part completed within stipulated time frame with no cost overruns.
Stakeholder management with Sales, Marketing, Legal, Finance Teams (Internal), Consultants, Vendors, OEM’s, Statutory authorities, Dealers etc (External) to ensure desired objectives are met.

 Asst. Manager (Retail Engineering)

EV-Charging Infra- Design & Deployment II Project Manager (EPC) II BESS & Hydrogen II Oil & Gas ( Projects & Operations) II HSSE II Facility Management II Certified Gas Business Manager II Industry 4.0

Engineering & Construction Project function head with P&L responsibility for delivery of geographically distributed large-scale projects & facility maintenance across India and multiple countries in Africa continent. Results driven SHELL’s Technical authority Level-3 in EV (Electric Vehicle) and OG (oil & gas) accredited, Renewable Energy, EV-charging infrastructure, professional with 13 years of overall experience in engineering project delivery and various areas like Project Planning & budget control, program & project management, on site construction & facility management of critical assets through large team of PMCS. Spearheaded health & safety, regulatory compliance, local statutory approvals, Industry 4.0 & Leading Brownfield and green field oil & Gas Mobility infrastructure & geographically spread Projects (Fuel station, distribution installations/ Terminals, LNG/CNG stations), Renewable energy (solar & BESS) projects, institutional & mixed use multi-million-dollar large scale projects. Mastery at integrated planning, budget control, value engineering and delivery through on site team and PMCS for mixed use infrastructure multiple projects of wide geographical spread. Executed the engineering part of real estate procurement to enable value for money real estate transactions in India & Africa.

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Clemens Behrend

Mahesh Salunkhe (IGBC-AP)

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