Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Delphi Data Labs

Novel market research solutions for industrial manufacturing companies.
Current focus initiatives include:
Hydrogen Strategic market intelligence - Market intelligence platform focusing on hydrogen technologies: 
Module 1: Power Ranking: Global electrolysis market assessment & continuous market monitoring 
Module 2: Power Ranking: Alternative breakthrough hydrogen generation technologies market assessment & continuous market monitoring (plasmalysis, pyrolysis, gasification,...)

Industrial machinery market intelligence - Global market data model:
Module 1: Fluid management

ANDRITZ

- Successful design, implementation & management t of a cross-divisional BI & knowledge management ecosystem
- Sales operations management for pumps division, incl. strategic implementation of CRM system for all sales relevant data applications
- Strategic value chain-, market-, competitor- and M&A target-analysis
- Strategic business planning
- Development of strategic partnerships with suppliers & public institutions
- Focusing on water, wastewater, energy & bio-based industries

Senior Manager Strategy & Business Analytics

- Conducting Market analysis, forecast and segmentation for >15 end industries
- In-depth competitor analysis and constant competitor monitoring
- Organizing the distribution of intelligence to key users within the organisation
- Developing marketing activities and strategies among various channels (video, social media, experimental channels, fairs, offline print, etc..)
- Designing/Setting up new processes for the marketing department

Manager Marketing & Research

ADVANTAGE AUSTRIA

- Conducting market and industry research
- Developing a guide for startups to help them to establish business in NYC
- Assisting Austrian companies to establish and maintain business relations with US partners
- Support in organizing networking and promotional events for Austrian entrepreneurs and their products

Internship

Beach Majors Company

Event-Management internship at 2015 Beach Volleyball European - Championship

- Managing relations with sponsors for the official VIP side- events as well as for the wine supply for the total VIP area
- Being responsible for the official VIP side events
- Generel support in various areas, e.g. comparison of offers or personal invitations of Diamond-VIP guests

Summer Internship

Bundesministerium für Inneres (BMI)

- Austrian Holocaust memorial service in Mauthausen
- Introduction to the various sections of the ministry

Leading delphidata.io – Pioneering Market Transparency in Cleantech and Hydrogen | Strategist and Founder

The Power-to-X industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen and its derivatives.

As the Founder of Delphi Data Labs, a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.
At Delphi Data Labs, we use market intelligence to help:

➊ Top management obtain real-time data analytics to make informed strategic decisions.
➋ Sales & R&D teams identify partnerships and customers aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We have just released our full Geologic Hydrogen Report, which contains comprehensive references to the market's growth, financial opportunities and potential in reaching Net Zero by 2050.

Find a free 15-page sample of this report in my Featured section below.⬇️

taplio

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Clemens Behrend

Lukas Strohmeier

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