Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

M. N. PERFECT TOOLS PRIVATE LIMITED

• Planning & controlling natural gas pipeline project as per engineering drawing.
• Implement rigorous inspection and testing protocols for pipelines to detect and address potential issues such as leaks, corrosion, or material defects. Techniques like ultrasonic testing, pressure testing, and regular visual inspections help ensure the integrity and safety of the pipeline infrastructure.
• Maintain comprehensive documentation of all quality control activities, including inspection results, maintenance records, and compliance audits. Proper documentation is essential for accountability, traceability, and regulatory inspections.
• Witnessing the process of laying of gas pipe line (MDPE) and testing the same for quality assurance.
• Implement a schedule for regular inspections of pipelines, equipment, and infrastructure. This includes visual inspections, non-destructive testing (NDT) methods (e.g., ultrasonic, radiographic), and pressure tests to detect and address potential issues.
• Route survey of MDPE line, supervision of HDD shot by HDD machine, pipe jointing by electro fusion 
 method, Purging & flushing of MDPE pipeline network, Laying of MDPE pipe with maximum feasibility 
 & minimum pipeline consumption.
• Riser testing, RFC testing through monometer, Final observation of the conversion process, Route 
 survey for actual condition of land base.
• Check all the as graph and as built drawings of MDPE pipeline Dia. (180, 125, 63, 32, 20)mm.
• Check all pipe line as require in drawings & RA bills (MDPE PIPE. Installation of GI pipe & copper pipe.
• Testing of GI pipe using manometer.
• Preparation of inspection report & final documentation.
• Laying PE pipe medium pressure & low pressure size of pipe 32,63,125,180(mm).
• Flushing testing of pipe by using compressor/nitrogen.
• Purging & commissioning of laying pipe.
• Daily reporting to the area in charge.
• Knowledge on Pipe Line Drawing.
• Basic knowledge on fire safety.
• Knowledge on site safety.

Project QA/QC/Piping Engineer

Third Party Inspector (LNG Maintenance & Inspection)! Oil & Gas ! Project Management ! City Gas Distribution Experienced ! Mechanical Engineer ! NDT Level 2 Certified

As a seasoned Project QA/QC and Piping Maintenance Engineer with over 6 years of experience in   gas industry, I specialize in ensuring the highest standards of quality and reliability in complex projects. My expertise spans across quality assurance, quality control, and maintenance management, with a keen focus on optimizing processes and enhancing operational efficiency.

I thrive in dynamic environments where precision and safety are paramount. My background includes:

Project QA/QC Management: Implementing and overseeing comprehensive QA/QC programs to ensure compliance with industry standards and project specifications. Skilled in developing and executing inspection plans, and managing corrective actions to address non-conformities.

Piping Systems and Maintenance: Extensive experience in the design, installation, and maintenance of piping systems. Proficient in conducting detailed inspections, performing stress analysis, and ensuring adherence to code requirements and best practices.

Team Collaboration and Leadership: Leading cross-functional teams to deliver high-quality results on time and within budget. Adept at coordinating with stakeholders, managing subcontractors, and fostering a culture of continuous improvement.

Problem Solving and Innovation: Leveraging strong analytical skills to identify and resolve complex technical issues. Passionate about adopting new technologies and methodologies to drive efficiency and enhance project outcomes.

My approach is rooted in a commitment to excellence, safety, and sustainability. I am dedicated to contributing to projects that push the boundaries of innovation while maintaining the highest standards of quality.

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Clemens Behrend

Akmal Ashhad 🇮🇳

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