Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Headstrt

As a Global Corporate Trainer at Headstrt, I have successfully trained employees across various locations, improving their skills and knowledge. Through customized training programs, I have received positive feedback from business professionals worldwide.

Global Corporate Trainer

Clarity.fm

In my role as a World Class Expert at Clarity.fm, I have had the privilege of answering over 1440 startup queries, with 11 of my responses being selected as the best answers and featured on Clarity Weekly Digest. By providing expert advice and guidance to entrepreneurs, I have helped them overcome challenges and make informed decisions to drive their businesses forward. Through this experience, I have honed my communication and problem-solving skills, allowing me to effectively engage with a diverse range of startup founders and contribute to their success.

World Class Expert at Clarity

Adler Talent Solutions Pvt Ltd

In my role as a Human Resources Consultant at Adler Talent Solutions Pvt Ltd, I coordinated internal hiring processes, prepared MIS reports, and designed employee surveys to enhance HR practices and culture within the organization. Additionally, I collaborated with stakeholders to ensure smooth onboarding for selected candidates. 

• Managed internal hiring processes and released offers to selected candidates
• Prepared MIS reports to track position statuses and candidate activities
• Designed employee surveys to improve HR practices and culture

Human Resources Consultant

Ace Recruitment & Placement Consultants Pvt. Ltd.

• Sourced and shortlisted candidates from various job boards, coordinating interviews and gathering feedback for a seamless recruitment process.
• Conducted in-depth research on client companies, competitors, and the marketplace to provide valuable insights for recruitment strategies.

Recruitment Executive

TheOS Systems Pvt Ltd

In my role as a Human Resources Executive at TheOS Systems Pvt Ltd in India, I served as a key link between management and employees, handling staffing duties, resolving work-related problems, and administering disciplinary actions. I advised on organizational policies, conducted new employee orientation, and analyzed statistical data to improve personnel practices. Additionally, I administered compensation, benefits, and performance management systems, ensuring a positive work environment for all employees.

Human Resources Executive

Global Corporate Trainer @ Headstrt | Harvard Certificate in Global Business | World Class Expert @Clarity

As a passionate advocate for employee development, I strive to empower teams through tailored training programs that foster growth and organizational success. Leveraging my expertise in HR & IT, bring innovative solutions to enhance learning experiences across diverse environment.

taplio

The Battle

Clemens Behrend

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