Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Chaineducation Labs

Co-Founder & CEO of Chaineducation Labs

• Course & Product Development
• Trainer for English Live-Classes
• Investor Relations

Co-Founder & CEO

Consulting a NFT project which aims to build a fully fledged trading community.

Consultant for an NFT project

DeFi & GameFi DAO

Member of a DAO Council that oversees and guarantees the security of a DeFi & GameFi project.

DAO Council

Trading mainly S&P500 E-mini Futures.

• focus on macroeconomics
• mainly trading S&P500 Futures & Options
• swing trades and HTF trades
• developing strategies based on private research
• max drawdowns of 5-15%
• building portfolios for different market regimes
• building my own suite of tools and dashboards

Trader (Crypto, Indices & Commodities)

Customer Support Specialist

• answer customers regarding topics like crypto, fiat & Bitpandas platform
• acted as a link between Customer Care, Operations, Marketing and other departments

Sadly, have been hit by the huge lay-off wave after just 2 months, with around 30% of the Bitpanda workforce.

Customer Support Specialist

Several Crypto Altcoins

I advised and helped with several altcoins.

At launch and the days after, I mainly kept an eye at malicious actors (botters, supply snipers, MEV's) and advised on how to deal with those malicious actors, suggested contract changes or re-launches if necessary.

After the launch period, I advised on how to properly grow the community without having to rely on ill-methods like fake followers etc.

Consultant for Altcoins

Nuri 

Customer Support via Zendesk

• Replying to customers and meeting all KPIs
• Customer Support Compliance
• Zendesk admin (created views, macros & triggers)
• Training new Agents

Jr. Account Executive

Player Support Specialist

1st & 2nd level support for some of the biggest clients in the gaming world.

• reply to users, solve technical or payment issues
• legal threats, suicide threats and GDPR deletion requests
• QA'd agent replies and escalations

Player Support Specialist

Modis

1st-level IT-Support 

• Remote tech support
• Windows (Multi Point) servers, Thin Clients
• Database maintainance

IT-Support

Co-Founder @ Chaineducation Labs | Web3, Blockchain & Digital Assets Education | Employee Training and Virtual Classes

A seasoned IT professional, I leverage my experience in gaming tech support and my profound understanding of technology to navigate the complex terrains of blockchain and cryptocurrency. My troubleshooting and problem-solving skills, honed through years in the tech sector, have served as invaluable assets in understanding and operating within the dynamic landscape of blockchain technology.

After gaining in-depth knowledge and industry insights from my tenure at two leading cryptocurrency exchanges, I co-founded Chaineducation Labs in 2022. We are a B2B2C Blockchain and Crypto employee training firm committed to demystifying blockchain technology through a hands-on and interactive approach.

Beyond work, I'm a passionate financial market analyst and trader, always eager to dive deep into market trends and movements. When I'm not involved in decoding financial markets, you can find me enjoying time with my family, taking walks on rainy days, or immersing myself in the melodies of my favorite music.

Please feel free to reach out if you're looking for training in everything Blockchain & Crypto!

Specialties: Blockchain Technology, Cryptocurrency, Compliance, IT, Market Analysis

taplio

The Battle

Clemens Behrend

Santino Wagner

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