Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Scrappy Meals

• Oversee operational policies and procedures.
• Oversee day-to-day operations, including finance, strategic execution of company goals and sales.
• Oversee planning, maintenance and efficiency.
• Prepare operational reports and management reports.
• Ensure compliance on a company, state and federal level.
• Drive sustainable growth and minimize losses.
• Head outreach and business relations.
• Review budgets and staffing.

Partner & Strategic Business Advisor

AlphaSprouts

•Developing & implementing digital content growth strategies, to grow and retain user base, increase engagements and conversions.
•Conduct multiple technical events and workshops aligned with the business needs 
•Research business opportunities and viable income streams.
•Finding new marketing and outreach opportunities to push brand image and products.
•Help form the strategy for a diverse and robust  community spanning the entire Web3 ecosystem.
•Define success criteria and metrics for the program and driving impact.

Business Development & Community Director 

Bemeir

Channel Partner Program Management: Orchestrate and manage a nationwide and international channel partner program, cultivating relationships with partners to promote Bemeir's custom software solutions and services.

Business Development:
Identifying and nurturing strategic partnerships, exploring new market opportunities, and crafting proposals that drive long-term success.

Collaborative Marketing Initiatives:
Work closely with the marketing team to design and execute Partner Program sales and support initiatives, ensuring alignment with overall business objectives.

Client and Partner Relationship Management:
Build and maintain strong, productive relationships with community members, clients, and potential partners, ensuring regular communication and reporting on progress.

Ecosystem Development:
Develop and leverage a robust ecosystem of over 200 e-commerce SaaS solutions, platforms, and agencies to create a steady pipeline of leads and opportunities.

Cross-Functional Collaboration:
Collaborate with internal teams such as marketing, executive leadership, and other teams to ensure seamless execution of growth strategies and alignment with company goals.

Innovation and Proactivity: 
Continuously seek out new opportunities for growth, staying ahead of industry trends and bringing innovative ideas to the table to maintain Bemeir's competitive edge.

Performance Tracking and Reporting: Establish key performance indicators (KPIs) and regularly report on growth metrics to the executive team, making recommendations for adjustments as needed.

Head of Growth

Cryptan Labs

Identify, generate and implement creative strategies supported by data analytics of industry trends to build sustainable community growth and engagement through Brand development and recognition within the market.

Drives business performance and communication, expanding Cryptan Labs footprint with partner organization and creating a culture of accountability towards partner goals that will increase overall referrals, digital footprint, and increase our webinar/meetup traffic.

Senior Business Advisor

Bemeir LLC

Drives business performance and communication, expanding Bemeir’s footprint with partner organization and creating a culture of accountability towards partner goals that will increase our overall referrals, digital footprint, and increase our webinar/meetup traffic.

Strategic Partnerships & Business Development 

New York Soccer Club

New York Soccer Club's mission is to relentlessly pursue the global standard in youth development by providing the best possible environment for player growth, enjoyment and character development within a unified and cohesive club structure. 

B05 (Under15yr) PREMIER & B11(Under9yr) NYCFC - CDL

KIDS ORBIT INC

Sonic Soccer's high energy, directed, focused curriculum allows every child to learn and interact with the world in their own way.  The program is designed to guide young soccer players to discover their own abilities in a structured and creative environment.  Through an assortment of games and activities that are progressive and age specific, Sonic Soccer creates success for children of all age and skill levels.

Co-Founder / Director of Sonic Soccer Program

Super Soccer Stars

Asst Director of Coaching

15+ years experience in business development,  operations, analytics, marketing, and strategy. 


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