Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

The Luxury Playbook

Our publication derives its name from the captivating realm where Real Estate converges with Entrepreneurship, Investment, Innovation, Cryptocurrency, and the Stock Market. 
We understand that the pursuit of a luxurious lifestyle encompasses not only opulent experiences but also astute financial decisions and strategic investments. 
We bear in mind all the nuances of living a luxury lifestyle as a whole, not only the Instagram facade, and we aim to make The Luxury Playbook your go-to publication towards your successful self.

🎯 The Luxury Playbook is the publication that aims to recover the term of what Luxury means, going beyond the Social facade and showcasing the way to sustainable wealth by providing information about Real estate, Investing, Innovations, and Entrepreneurship.

Co-Founder

Xoogler.co

Community Member

Google

As a digital marketing consultant in the Google ads team, I consult businesses in more than 5 marketing verticals, including Leadgen businesses, FX, eComm, and SaaS. I help advertisers achieve their goals with creative digital marketing strategies and strategic thinking frameworks. 
My key responsibilities include the following:
- Conducting in-depth account analysis to discover growth opportunities and create quarterly plans to achieve advertisers' KPIs using frameworks like Scrum.
- Analyzing product trends, conducting behavioral pattern audits, and researching to define the best marketing activity at each stage.
- Aligning marketing and business goals // translating profit margin goals into marketing efforts.
- Creating user acquisition strategies using a client-centric approach in regard to the user journey and messaging.
- Making data-driven decisions using Google forecasting tools and various analytics signals.

*Google extended workforce [@Google.com]
Google ads partner EMEA

Digital Marketing & Communication Consultant [Google Ads project - PPC]

Marketing DAO

Marketing DAO is a web3 community mainly acting on owned channels and telegram groups. It's purpose is to connect marketing professionals that are interested in the web3 space. In a nutshell, shaping the marketing for the future through impactful clubhouse rooms, telegram conversation and community voting.

Active Contributor & Marketing Trends Researcher

Pafilia

Luxury Property Developer - Group of Companies

- Formulating strategies to build lasting digital connections with customers
- In charge to plan, develop, monitor, and optimize digital campaigns including paid search and programmatic
- In charge of the company's reputation online using advanced social listening tools and techniques
- Investigate trends and patterns to develop the visual and content strategy based on neuroscience principles
- Working closely with the design and content team to make sure they follow the neuroscience marketing strategy
- Checking all the attributions and adjusting the marketing strategy
- Managing the digital marketing agency for various outsourced activities

Digital Marketing Specialist | Strategy & Execution

Liquinix

- Forex services media buying in advanced advertising platforms [ programmatic: mainly Taboola, Outbrain & Exoclick ] 
- Keyword research, competition analysis, and Strategy formulation based on KPIs
- Working with various tracking tools, such as Voluum, GA4, Similarweb, etc.
- Negotiation with advanced advertising platforms' account managers
- QA landing pages and client journeys in hand with regulation requirements
- Monitoring and performing campaigns optimizations
- Assisting with Online Reputation Management, monitoring, reviews, and strategy

Media Buyer | Ad-Ops

- Forex services quality assurance of marketing projects
- Communication and negotiation with third-party providers
- Managing developers' teams and projects (using Scrum and Kanban frameworks)
- Involved in the project process from design to the final stage
- Closely work with the Content and design teams, in view of effectively implementing
the creative ideas
- Take part in the creative marketing process and provide feedback

Marketing Quality Assurance Specialist

Andaz London Liverpool Street

Art collection - boutique standards
Handling VIP Client Experience

Client Experience specialist

FIE - International Fencing Federation

University involvement project to ensure the KPIs are met for the Fencing event

Marketing Event Coordinator

Amathus Limassol

• Front office & Reservation operational procedures 
• Allocation of the rooms with the Front office manager 
• Handling VIPs 
• Handling guests complains and requests

Customer Experience & F.O Specialist 

📈 Looking to advance your marketing strategy and campaign results? You’ve reached the right marketer.

With over 150 businesses coached/managed and 35 marketing agency trainings in my portfolio, I am confident in working with nearly every industry niche, with specializations in Real Estate, Financial Services,  hospitality, and Software.

To date, I’ve coached about 100 happy marketers and business owners 😃

I am one of the “lucky” hard workers privileged to have ‘Ex-Google’ on my resume.

While serving Google as a digital marketing and communications specialist, and coaching many agencies, in-house teams, and startup founders, I have developed several theories and research pieces now widely used in the marketing industry. 
👉🏻 Naming just a few: the be-SEE method, Global Affiliation Growth Hacking method, and the Real Estate Accelerator method, among others (featured and presented by Google’s search and display teams, as well as in numerous conferences).

🌐 Lastly, together with my co-founder (an ex-Googler, as you might imagine), we developed our content marketing project, The Luxury Playbook—an economy and business website that helps over 50,000 unique monthly readers achieve their luxury goals through investing, entrepreneurship, and real estate content.

👨🏻‍💻 In a nutshell: As a seasoned entrepreneur and marketer, I train marketing agencies and in-house marketing teams on accelerating their marketing results, while running The Luxury Playbook, one of the most trusted and optimized portals today.

Let’s turn your marketing department into a profit center.

PS: Don’t take my word for it, check out my public LinkedIn recommendations from marketers and entrepreneurs I’ve coached (find them by scrolling all the way down 🤝). 

taplio

The Battle

Clemens Behrend

Savvas Agathangelou

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