Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

SQUAREVEST AG

Verfassen von journalistischen Artikeln und News zu den Themen Finanzen, Wirtschaft und Politik mit dem Fokus auf neue Technologien (Blockchain, Web3, AI).

Hier geht's zum Blog: 
https://www.squarevest.ag/blog?site=1&show=12&search=&categorie=%5B%22-3%22%5D

Freie Redakteurin

Pia Messerschmitt 

Freiberufliche Redakteurin und Copywriterin

Pia Messerschmitt

Als gelernte Gymnasiallehrerin mit abgeschlossenem Staatsexamen gebe ich Online Kurse sowie 1:1 oder Gruppen-Nachhilfe in Englisch und Spanisch.

Freie Lehrerin 

NFT Talents

The NFT Talents Program helped me to expand my knowledge, make connections, and position myself as an expert in the NFT space.

NFT Talent

Bitcoin Talents

The Bitcoin Talents Program helped me to expand my knowledge, make connections, and position myself as an expert in the Bitcoin space.

Bitcoin Talent

Blockchain Founders Group (BFG)

Educational Program: Marketing and Growth in Social Media, Networking, Blockchain Industry

Influencer by DNA

Easy-Tutor GmbH

Lehrer für Englisch als Fremdsprache

Teacher, Writer and Thought Leader for Digital Education (German/English/Spanish) ¦ BLOCKCHAIN MAXIMALIST ¦ Bitcoin and NFT Talent @BFG ¦ Apply AI!

Hellohelloo!

I am Pia, 29 years old, enthusiastic about making an impact in the world - and this is my story! 

When I was a child, I always wanted to change the world. 

Growing up, I realized that it is impossible to do it on my own. Instead, I decided to contribute somehow to society.

I studied to become a teacher but, unfortunately, I just felt that I would lose time and that I would not learn anything useful at university classes.

Thus, I stopped attending lectures and started to travel whenever I could instead. I only got back to Germany for final exams at the end of a semester. Collect Credit Points. Ciao, Germany - Hello, World! All over again.

When travelling I wrote down all my thoughts.
I came to understand pieces of the puzzle of how our world is structured. I came to understand that it depends a lot on the culture, society and education we grow up in, who we are going to be and what we believe in.

It made me sad and angry at the same time to realize how little real learnings we actually experience in school or university. 

Due to the disappointment in our education system, I refused to work as a traditional teacher in the classic school system. There had to be a better way to make an impact.

I heard about blockchain for the first time a few years ago when I was having a conversation with a friend. I was getting curious about it. As such, I decided to deepen my knowledge in the blockchain technology and I was impressed by the potential of this revolutionary technology. 

I was inspired by the idea of a decentralized world. I thought it would be great if we were able to create an environment where we could interact with each other without any interference from central authorities like governments, banks, and corporate entities.

I think what blockchain offers is so much more than just technology. It means global change, it means education, it means critical thinking, and it means personal responsibility. It has the power to create a new era.

I always loved to write to express my feelings and opinions, which is why I took a copywriting course to be able to express my feelings and inspirations based on positive psychology to make an impact. 

I believe that there is nothing more powerful than words and that people will listen if you can tell a story.

Let's make this world a better place.

My calendar is open for you, reserve your free strategy call right away! 
(I will not accept any client that I feel is unsuitable for my services.)

taplio

The Battle

Clemens Behrend

Pia Messerschmitt

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