Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

nordnest

I hold operational responsibility for branding, business development, marketing, and sales across all Nordnest companies and verticals. Working in close collaboration with the CEO, CSO, and CFO, I lead the structure and delivery of go-to-market strategy, stakeholder mapping, commercial operations, and execution.

I also write and maintain the company’s go-to-market strategy materials - including pitch creation, category strategy, and narrative frameworks - as well as internal operations manuals, ensuring tight alignment between strategic thinking and execution across sales and marketing.

I oversee internal processes, thought leadership planning, sales pipeline tracking, and AI automation roadmaps - ensuring strategic alignment and scalable growth across verticals.

Focus Areas:

Operational responsibility for sales, marketing, business development, and branding
Go-to-market alignment across multi-vertical businesses
Stakeholder mapping across deal phases and decision-makers
Structured pipeline tracking and deal progression frameworks
Cross-functional collaboration between executive functions
AI-powered automation for internal workflows and outbound
Brand, content, and media strategy to increase visibility
Thought leadership development and public speaking strategy

Chief Operating Officer and Partner

Megadeals

Led strategy engagements across climate tech, fintech, and SaaS, helping companies with complex B2B offerings clarify their positioning, define go-to-market strategies, and influence executive-level decision-makers in high-stakes, long-cycle deals.

Personally authored in-depth strategy reports, positioning architectures, and GTM playbooks - often built on insights gathered through workshops co-designed with the founder. Ran solo client sessions, delivered final presentations, and guided technical B2B firms through challenges including stakeholder complexity, complex deals, extended sales cycles, and market confusion around category fit. 

Key Projects & Themes:

Solar Industrial Heat (MENA, US):
Defined category and subcategory for solar-to-steam systems replacing fossil fuels. Developed investor messaging and global pitch materials.

Circular Materials (EU):
Positioned lignin-based alternatives to fossil-derived materials. Created investor narratives and GTM strategies for EU market entry.

Ultra-Pure Water Systems:
Refined commercial messaging for advanced water purification used in hydrogen, chip production, and aerospace life-support. Advised on market segmentation and use-case-specific value.

Smart Grid & Demand Flex Platforms:
Created positioning frameworks for platforms helping businesses and households manage volatility and pricing. Linked sustainability value with real-world savings.

Industrial Energy Analytics:
Accelerated pilot-to-scale by refining segmentation, messaging, and delivery models for energy optimisation platforms targeting high-emission manufacturing sites.

B2B SaaS Knowledge Platforms:
Repositioned enterprise learning platforms. Designed GTM sequences, “Land and Expand” strategies, and board-level messaging.

Strategic Repositioning & Market Entry:
Applied stakeholder mapping and S-curve maturity thinking to support firms entering saturated markets, redefining their identity, or unlocking budget in consensus-driven deals.

Head of Consulting

Strategy Analyst

Northern Trust Asset Management

Part of the EMEA team at one of the world’s top custodians and asset servicers, I led technical education and business readiness initiatives across multiple business units - supporting teams working with OTC derivatives, securities lending, clearing, and complex post-trade infrastructure.

Designed and presented global training programmes on derivatives (including futures and options), market infrastructure, and operational risk - building commercial fluency across operational teams and enabling more effective execution.

Presented to international audiences across time zones and seniority levels, adapting content for regional and regulatory requirements while supporting internal alignment on major regulatory shifts.

Partnered with senior stakeholders to identify capability gaps, support the rollout of new systems and products, and enhance readiness in high-impact client-facing areas such as settlements, derivatives processing, and asset servicing.

Influenced internal talent development strategy to align with rising product complexity and evolving market conditions -sharpening the commercial storytelling and technical translation skills I now apply to sustainability, GTM, and commercial strategy.

Business Developer and Technical Training Consultant

MUFG

Flagship commercial banking subsidiary of Mitsubishi UFJ Financial Group (MUFG).
Worked within the EMEA OD function at one of Japan’s largest commercial banking groups, supporting strategic initiatives across international markets.

Led the design and delivery of front-office onboarding and cross-cultural programmes, including executive-level sessions on banking fundamentals and leadership in global teams.

Served as lead facilitator for courses. engaging senior stakeholders across Europe and Asia.

Contributed to regional talent strategy, including succession planning frameworks and capability mapping for high-potential teams.

Senior Associate

Liquid Capital Group

Leading Options Market Maker for a range of European exchange-traded fixed income, index and equity options.

Embedded within the commercial trading division where I co-led internal capability-building programmes for future derivatives traders. I managed and presented training strategy and developed in-house content on options, futures, and market making strategies for a highly selective cohort of trainees.

Passed the Eurex Exchange Trading Exam, becoming a Certified Eurex Exchange Trader. The exam covered trading mechanics, derivatives pricing, margining, and risk protocols across the European financial landscape  - including:

Market structure and regulation across EU exchanges
Hedging and arbitrage strategies using options and futures
Margin requirements, collateral, and clearing
Spread trading and matching logic
Application of greeks and volatility models in decision-making
Order types, trading interfaces, and exchange rules

Delivered internal courses on trading logic, market microstructure, options greeks, spread strategies, and volatility-based trading models.

Helped shape trader assessments, performance tracking frameworks, and simulation-based learning systems.

This period laid the technical foundation for later work in energy markets, where complex hedging, contract structures, and pricing mechanisms play a similar role.

Senior Analyst

Clifford Chance

Led commercial learning initiatives for graduate cohorts within the Banking & Finance division of one of the world’s premier law firms.

Oversaw training pathways, capability assessments, and onboarding programmes for early-career lawyers across multiple global regions.

Collaborated with global L&D and talent leadership to shape cross-regional development strategies, including commercial awareness modules, mentoring frameworks, and sector-specific training content.

Graduate Recruitment Specialist

Commercial operator with deep roots in strategy consulting, I specialise in helping complex B2B products stand out, break into saturated markets, and scale - whether entering a crowded space, carving out a new category, or repositioning as they mature along the S-curve. I bring a hybrid background spanning financial services, energy infrastructure, and deep tech - and now serve as Chief Operating Officer and Partner at Nordnest, where I hold operational responsibility for branding, business development, marketing, and sales across all group companies and verticals.

At Nordnest, I work closely with the CEO, CSO, and CFO to align strategy with execution across our energy, data infrastructure, and property development businesses. I lead cross-functional workstreams from pitch development to pipeline tracking, thought leadership, ABM, stakeholder mapping, and go-to-market execution.

Before Nordnest, I led consulting engagements with companies breaking into new markets or repositioning as they matured - from climate-tech and industrial heat to fintech, hydrogen, water purification, circular economy, and B2B SaaS. I've delivered everything from investor pitches to category strategies, and helped dozens of technical founders influence complex B2B deals.

I combine board-level narrative building with grounded commercial operations. Whether shaping GTM strategy, running sales meetings, mapping stakeholder consensus, or producing standout decks - I help technical businesses turn complexity into clarity.

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Clemens Behrend

Tamina Thamsborg

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