Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

TechCon4u

Self Employed

Freelance - Technical Support 

Bearys Group

Bearys Group - One of the well known Real-estate Developers and Builders in Bangalore.

Installing and configuring software, hardware and networks.
Ensuring security and effiency of IT infrastructure.
Monitoring system performance and troubleshooting.

System Administrator

Dealing with used systems / laptops sales and servicing.
Preventive maintenance.
Evaluated technical issues, solved Customer concerns.
Scheduled work, ordered parts, Estimated and Invoiced repairs.

Senior Service Engineer

Redington Middle East and Africa

KSA – A high profile InfoTech Distribution Company catering to the market demands of Computer Software, Hardware and Services.  Authorized Support Provider HP, Compaq, Acer, TOSHIBA, DELL, IBM LENOVO and FUJITSU SIEMENS.


JOB PROFILE

To handle the L1, L2  technical support for DELL commercials and consumers units
Lead the team and deliver the international standard support to customer.
Achieve the vendor SLA and other KPI
Achieved management objectives.
Acting as a POC for higher level escalations
Skilled in LAN design, configuration, Installation, trouble shooting Network issues, Hardware components and peripherals
To implement, configure and trouble shoot wireless networks
To configure Network printers
To attend onsite calls for the VIP and AMC customers
Specialist and supporting over DELL, HP, TOSHIBA, IBM LENOVO and  ACER laptops and desktops hardware issues at L3 levels
Specialist in assembling, trouble shooting and configuring all kinds of laptops and desktops
Handling technical issues from ground level to higher level to get 100% solution with customer satisfaction
POC for the documentation and reports to the management team
Ensuring highest standard of customer satisfactions by directing them properly through providing guidance and technical ideas to them and resolving customers queries

Lending technical support to new trainees, thereby assisting in creating a flawless Network Management System
Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution
Managing system administration, networking and hardware management and maintenance in the organization

SERVICE ENGINEER

Geeta Electronics

DESCRIPTION: Geeta Electronics is a professionally managed company providing End to End IT Infrastructure solutions. Offer range of IT Hardware (Laptop, Desktop, Server, and Storage & Networking), Software & Services. 

JOB PROFILE

	In-house and On-site Systems and Networks maintenance 
	Provide Hardware, Software and Network related support 
	Securing data by taking backup
	Providing internet connection to selected users
	Great proficiency in attending the troubleshooting calls and providing quick solutions
	Responsible for troubleshooting, installation, configuration and repairing computer systems
	Done installation and configuration of Win XP, Vista, Windows 7 professional, Win 2003     server and applications
	Familiar with various models of desktops and laptops
	Having experience with troubleshooting printers
	Able to work independently under pressure also
        Responsible for other duties as assigned

SYSTEM ADMINISTRATOR

Infovision Solutions Pvt Ltd

InfoVision is a global IT Services and Solutions company with primary focus on Strategic Resources, Enterprise Applications and Technology Solutions.
JOB PROFILE

Administrating Systems and Networks
Load new or update software and system on existing equipment.
Responsible for managing LAN installation and arrangement for network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.
Configured DHCP
Supporting Windows Networks and Office Productivity applications
Done installation and configuration of Win NT/2000/XP professional, Win 2003 server and applications
Customer Support for network maintenance and Troubleshooting
Recording the model number of each installed hardware component and forwarding the details to the administrative authorities
Done other duties as assigned

GLOBAL ENTERPRISE INFOTECH SOLUTIONS

Global Enterprise Infotech Solutions (GEIS) is a software development, training, R&D and consulting organization providing design, development, re-engineering, maintenance, support, consulting and migration and training services in the areas of Client/Server applications, Web, ERP, SCM, Bioinformatics and eCRM to their clients.

JOB PROFILE
In-house Systems and Networks maintaining
Configured the network (LAN) for GEIS 
Troubleshooting network related problems
Attending the maintenance calls by the users
Fault finding and troubleshooting of Monitor, SMPS, and Motherboard Etc.
Supporting Windows Networks & Office Productivity applications
Securing data through BACKUP
Maintaining the mixed operating system in Windows NT/2000 environment
Installing, configuring and administering Win 2000 professional, Win 2000 / 2003 server. Creating User Accounts, Managing Account and Domain Controller
Ability to install various accessories such as office tools, antivirus and other updates etc.
Provide Hardware, Software and Network related user support
Installed Oracle Financial server for GEIS
Done other duties as assigned

Computer Hardware and Networking support; Rooman Institute of Technology, Bangalore

DESCRIPTION: Rooman is a premier IT training company. Provides training for Computer Hardware, Networking and Internet security with branches in India and abroad; Installation and Troubleshooting of Win95, Win98, Win NT
Assembling the Personal computer systems
Hardware management/setup/troubleshooting
Preventing systems by scanning for virus
Providing internet connection to users
Maintenance of systems, Printers, Scanners, CD Drives, Lap-tops etc
System Integration and Troubleshooting for various Monitors, SMPS, Motherboard, Processors, Peripherals, Expansion cards, External Devices etc
Administrating the PROMETRIC Exam system

Blockchain / AI / Cybersecurity / MCSA / MBA

Greetings! Drawing on my extensive experience in IT, business development, marketing, and content creation, I possess help companies leverage blockchain technology to achieve their goals and uncover new prospects.

I am deeply passionate about propelling positive change within the industry and contributing to its growth and development. 

If you're interested in exploring how I can help your business, please don't hesitate to connect with me. I'm committed to providing any assistance I can.

DM me Or reach me 👇🏻

Email: ateeqh2714@gmail.com

taplio

The Battle

Clemens Behrend

Ateeqhur Rehman Khan

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