Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Cipher Neutron

* Canadian cleantech company focused on Green Hydrogen Production
* First North American company in the world to commercialize AEM Electrolysers
* World’s 1st company to have patent pending Reversible Fuel Cells
* Industrial partner of many Canadian universities and public research organizations
* Trusted and funded by governments
* Highly Efficient - 94.4% efficiency vs industry standard of 77% (HHV@ 1.8V)
* High Ampacity - High current density (1.1 amps/cm2) enables more H2 production perunit area (@1.9 V)
* High Pressure Eliminates the need for expensive secondary compress
* Massive, rapidly growing market opportunity across multiple industries
* Leading AEM technology, which unlike PEM solutions, do not use PGM and toxic PFAS materials
* Few competitors with limited expertise and know-how
* Leading management team with over 100 years of combined experience

Director

Application Engineering and Estimation for Green Hydrogen Projects:
Covering the entire Green Hydrogen value chain—production, distribution, and use—this service focuses on:
Application Engineering and Estimation for Green Hydrogen Projects:
- Covering the entire Green Hydrogen value chain—production, distribution, and use—this service focuses on:
- Alkaline & AEM Electrolyzers: Optimal selection and integration.
- BOP Optimization: Enhancing performance and aligning with ISO 22734 standards.
- Market Study: Analysis of production technologies and trends.
- Safety & Risk: Comprehensive safety assessments and risk management.
- Technical Optimization: Tailoring renewable power, hydrogen generators, and ammonia loops.
- Applications: Green Ammonia, Methanol, fuel cells, refineries, and steel industries.
- Supply Chain Evolution: Forecasting key supply chain developments.

Strategy Advisor - Green Hydrogen Value Chain

International Solar Energy Society ISES

Advisor

WHEELS Global Foundation

Excutive council

Hild Electric

Alkaline Electrolyser Manufacturer, Installation, Turnkey Solutions

Vice President

Shell

Startup Mentor

Sathak Innovation and Incubation Foundation

The calculus of innovation is  "Knowledge drives innovation, innovation drives productivity, productivity drives economic growth.“

Proof of Concept
Product development
Identify the problem
Concept Brainstorming
Pilot the solution
Launch the full rollout
Resell bonus

Head - Research and Industry Relations

Sourcific Consulting

Predictive Maintenance - Reduce unexpected downtime, Increase AEP output and Enable a Lean maintenance team
AI-driven maintenance schedule - Ability to assign your team to priority cases to save unexpected downtime, Work conducted at the safest time to do so outside of peak times and Automated equipment requests aligned to scheduled work.
Supplier risk Analysis
Supply Chain Optimisation
Yield optimisation
Storage optimisation.

Associate consultant, Renewable energy subject matter expert - India

Suren power

Working as Chief Technology Advisor for Concentrating Solar Thermal Technologies,

Solar expert & Chief Technology Advisor

Green Hydrogen Expert | 130k+ Followers | 38M+ Impressions | Innovation | Leadership Motivation

With over 20 years of experience in the clean energy industry, I am passionate about creating innovative solutions that harness the power of green hydrogen for a sustainable future. As the Vice President at Hild Electric, a leading alkaline electrolyser manufacturer and installer, I oversee the strategy, development, and implementation of turnkey projects that deliver reliable and cost-effective hydrogen production and use across multiple industries.

I also leverage my expertise as a Director at Cipher Neutron, a Canadian cleantech company that has developed the world's first patent pending reversible fuel cells and the first North American company to commercialize AEM electrolysers. I advise and support clients on various aspects of the green hydrogen value chain, from production to distribution to application. I have published multiple research papers on energy storage, waste heat recovery, and renewable energy, and I am a LinkedIn Top Voice with over 138K followers and 38M impressions. I enjoy sharing my insights and knowledge on innovation, leadership, and motivation with my network and beyond.

taplio

The Battle

Clemens Behrend

Dr. Mayilvelnathan Vivekananthan Ph.D

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