Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Safari Consulting

> Project Lead for projects with a relation to CRM Systems (mostly Salesforce) and their integration in the broader landscape of systems
> Business Process Optimization
> Agile Coach
> Project Management for different clients
> Support of clients in their transformation and change management

Senior Consultant & Project Lead

Hochschule Macromedia | Macromedia University of Applied Sciences

Lecturer

ConservatioNFT

> First adoption model for real-world sea turtles on a Blockchain (Binance Smart Chain)
> Successfully funded conservation efforts in Africa and Asia
> Provided utility to holders
> Partnerships with successful global Web3 companies

Co-Founder & Project Lead

> Basics of business administration
> Management concepts

Deutsche Post

> responsible for German Parcel and Post organization
> Digitization & Automation of various processes
> Product Owner for Leadmanagement
> Product Owner for Workflowmanagement
> Various responsibilities during a 9 month long Transformation
> First Level Support
> Trainings
> Testmanagement

Project Manager Competence Center CRM/Salesforce.com Post & Paket

Sommerblut Kulturfestival e.V.

> Project Lead for and Initiator of cultural projects in the context of Refugees and Inclusion
> Creation of project proposals and budget plans
> Acquisition of funds from different foundations and ministries
> Support and Coordination of Marketing and Communication activities during and between the event cycles
> Coordination of Volunteers during the one month long event cycle
> representation of the foundation at official occasions

http://www.sommerblut.de/

Various project leading roles

> Project Manager for Sales Lead Generation & Digital Sales (responsible for: Product Owner of the Digital Onboarding tool; Fraud Prevention; launch of a B2B product)
> Manager Digital Touchpoints (responsible for: Product Owner of the Intranet; various rollouts of European Websites)
> Product Manager for Consumer Services Germany (responsible for: Product Owner of the Pick up services)

Various roles as Management Trainee

MOMAJO | Energetic Communication

Responsible for:
> Strategy,
> Marketing, 
> Sales, 
> Partnermanagement, 
> Product Management,
> Taxes and regulatory affairs

Co-Founder & Executive Partner

TURTLE FOUNDATION

Strategic organisational und project development

Various

> Sales Promotion for UNICEF at Pepperminds Deutschland
> Intern at HEIMSPIELE Sportsmarketing Agency
> Junior Account Manager at STUDITEMPS GmbH
> Freelancer at Zecco Sportvermarktung
> Service staff at events in the MARITIM Hotel Cologne

taplio

The Battle

Clemens Behrend

Moritz Thomas Heitmeier

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