Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

PT PILAR DUNIA ENERGI

- Development of Renewable power generator & synthetic gas reactor (air to methane gas), green hydrogen
- Providing services on rotating equipment condition assessment 
- Head hunting services
- Resume writing services
- Training Instructor of Basic Gas Engine Operation and Maintenance for PGN
- Training Instructor of Flange Management for workers of Pertamina RDMP Project Balikpapan
- Project Manager EPCI for Optimalization Wet Ash Silo A Tj. Jati B Power Plant Unit 3 & 4
- Consultant for feasibility study of Underground Integrated Utility Tunnel, City of Medan North Sumatera

Renewable Energy Consultant

PT Artha Satya Bhuwana

Energy solutions provider, CNG equipment supply, CNG system and infrastructures : mother station and pipeline construction, bi-fuel/ dual fuel conversion

Director

PT Tri Link Indonesia

•	Provided 240 pipe fitters, 40 piping foreman & 13 piping supervisors to Saipem Indonesia 
        Karimun for ENI Indonesia – Jangkrik Platform Project
•	Provided 200 personnel of mechanical completion works (hydrotesting, flange management 
        and cleaning), consists of technician, foreman and supervisor to Saipem Indonesia Karimun 
        for ENI Indonesia – Jangkrik Platform Project
•	Provided drilling crews (motorman, turner, rig electrician) to Saipem Drilling Rig Scarabeo 7
•	Provided 120 pipe erection riggers to Saipem Indonesia Karimun for ENI – Jangkrik Platform
        Project
•	Sourcing 125 personnel of various disciplines for Saipem Indonesia to be supplied to BP 
        Tangguh Train 3 Project
•	Implementation of Chevron Outplacement Program throughout Chevron Indonesia Operations 
        : Java (JVO), Sumatera (SMO) and Kalimantan (KLO)

HSE, Technical & Recruitment Manager

PT Indoenergi Perkasa Buana

Ingersoll Rand compressor & spare parts, MSA gas detection & safety equipment, Valves, Maintenance services

Premier Oil

- Refurbish equipment/ system, develop maintenance and reliability improvement for brown field facilities (FPSO, Anoa & AGX platform)
- Develop maintenance & inspection contracts such as thermography inspection, governor maintenance, switchgear maintenance etc
- Develop competency matrix for electrician

Sr. Electrical Engineer

Chevron Makassar Ltd

- Construction, commissioning & start up of West Seno Deepwater FPU & TLP
- West Seno Condition Monitoring Team Leader

Specialist, Electric

PT Kokusai Keiso Indonesia

Head, Engineering Section

ARCO Indonesia

Electrical & Instrumentation As Built Engineer

PT Wifgasindo Dinamika Instrument Engineering

Electrical Engineer

Ceria-Worley JO

Green Hydrogen | Renewable Energy | Air to Methane Gas Converter

27 years of oil & gas industry experience in the field of engineering, procurement, construction, operation & maintenance, commissioning & start up of first deep water oil & gas facility in Asia

Specialties: Certified Hazardous Area Inspection (CompEx), Offshore Oil & Gas Maintenance, Equipment Reliability & Condition Monitoring Team Leader, Held ITC Level 1 & 2 Certified Thermographer, SPM condition monitoring tools implementer, Datastream MP2 & JD Edwards CMMS proficiency, Recruitment, HSE

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