Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

Clemens Behrend

Global AI Council

Global Wellness Institute

AI Wellness Initiative Member

American Express Business

Keynote Speaker

Entrepreneur Media

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The Facial Center

One of the Fastest Growing Ecommerce Company in the US List
INC 5000 List 2x

Principal CEO

Amazon Business

TED Conferences

CNN International Commercial

TV Host

Telecommunication and Technology Sustainability Working Group (TTSWG)

Robbins+ Hancock Co

Strategic Advisor

Tech Advisory Board Member|Keynote Speaker l Harvard Business School Web3 Speaker | Top 100 Women of the Future| TEDx &CNN Guest Expert Speaker |Serial Entrepreneur INC 5000 list companies | Investor |

A self-made serial entrepreneur, business advisor, and visionary leader, Kate Hancock has transformed the business landscape with her innovative ideas and unwavering determination. Her journey to success is an inspiring tale of resilience, entrepreneurial spirit, and a passion for empowering others.

The Unwavering Spirit of an Entrepreneurial Trailblazer

Born on a small island in the Philippines, Kate's entrepreneurial spirit ignited early. With a mere $20, she built a thriving eCommerce platform, demonstrating her knack for identifying opportunities and turning them into profitable ventures. Her success story continued as she expanded her horizons into real estate, hotel management, and influencer marketing, consistently achieving remarkable results.

A Visionary Leader Commanding the Business World

Kate's strategic investments, innovative approaches, and ability to leverage technology have earned her recognition as a visionary leader and an industry disruptor. She has spearheaded the construction of hotel properties from 7,000 miles away, leveraging influencer marketing and AI for content and SOPs, transforming a TripAdvisor-acclaimed establishment into a top 10% ranking among hotels worldwide. Her latest venture, Boatly, a groundbreaking booking app, addresses logistical and travel challenges in the Philippines, further solidifying her status as a disruptive force in the industry.

A Renowned Speaker and Thought Leader Shaping the Future

Kate's expertise extends beyond her entrepreneurial ventures. She is a highly sought-after speaker and advisor, gracing prestigious platforms worldwide including the USA, Spain, Netherlands, Malta, Nigeria, Hong Kong, and the Philippines., sharing her insights with audiences across diverse industries. Her expertise has resonated with iconic companies like IBM, Microsoft, Amazon, Google, and American Express, further solidifying her reputation as a thought leader.

A Passionate Advocate for Women's Empowerment Inspiring the Next Generation

Kate is a passionate advocate for women's empowerment. She has received the Top 100 Women of the Future Awards and has been nominated for Women of the Year by the Orange County Business Journal. Her commitment to inspiring and supporting aspiring entrepreneurs is unwavering.

Connect with Kate Hancock

Kate is a proud member of the Entrepreneurs Organization and co-hosts the CNN Show "The Future," cementing her influence as a thought leader. A self-proclaimed "slowmad," she finds joy in traveling and cherishes moments with her husband, Daniel Robbins.

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