Niyyah

• Managed community engagement across social media platforms, enhancing brand visibility and user interaction.  
• Provided exceptional customer support, addressing inquiries and feedback to improve user experience and retention.  
• Developed and implemented growth strategies that resulted in a 30% increase in app downloads and sign-ups.

Community Associate

Freelancer.com

As a Freelance Virtual Assistant, I specialized in delivering tailored administrative and creative solutions to clients. My role involved managing customer support, social media, and data entry tasks, which significantly improved client satisfaction and operational efficiency. I also focused on course creation and digital product development, helping clients enhance their offerings and grow their businesses.

Freelance virtual assistant

Imagine Innovation

• Provided exceptional customer support through live chat and sales calls, enhancing customer satisfaction.  
• Managed KYC processes and document verification, ensuring compliance and security.  
• Successfully upsold and cross-sold products, contributing to a 20% increase in sales revenue.

Customer Support Representative

Geotopup Technology Solutions

• Spearheaded the customer support team at Geotopup Technology Solutions, enhancing customer satisfaction through effective chat and email communication.  
• Implemented analytics to track satisfaction scores, leading to a 25% increase in customer retention.  
• Conducted workshops to develop team leadership skills, fostering a culture of empathy and attention to detail.

Head of Customer Support

MODA HOME SOLUTIONS CO ., LTD

• Managed and optimized content across 5 Facebook pages, enhancing community engagement and brand visibility.  
• Developed compelling copy and visuals for digital marketing campaigns, resulting in a 30% increase in audience interaction.  
• Executed video editing and graphics design projects that elevated brand storytelling and product knowledge.

Social Media Manager

Shukralillah Mother care store

• Managed sales and customer support, enhancing customer relations and satisfaction.  
• Implemented upselling and cross-selling strategies, increasing revenue by 20%.  
• Oversaw logistics and inventory management, ensuring timely delivery and optimal stock levels.

Sales And Marketing Specialist

Hi, I’m Zainab! 🤗

I help course creators, coaches, SaaS founders, and small business owners create seamless customer experiences that keep people coming back.

With background spanning customer support, community management, executive assistance, and operations, I know how to keep the moving parts of your business running smoothly ,  while making your customers feel valued and supported.

What I do best:

✅ Customer Support & Success – Helpdesk platforms, issue resolution, onboarding, and retention strategies

✅ Executive & Admin Support – Calendar, inbox, travel coordination, and operations.

✅ Community Management – Engagement, moderation, and relationship building.

✅ Process Optimization – Streamlining workflows and creating scalable systems

✅ Tech-Savvy & Adaptive – Tools I use: Zendesk, Gorgias, HubSpot, Google Workspace, Trello, ClickUp, Asana, Canva & more

I’ve worked with founders, startups, edtech companies, fintech platforms, and non-profits,  adapting to their unique needs while delivering thoughtful, human-centered support.

Outside of client work, I’m building a platform to help young Muslim women grow in faith and digital skills,  because I believe in nurturing both deen and dunya.

If you want someone reliable, organised, and committed to your customers’ success, let’s connect.

Taplio

Zainab Lawal's Linkedin Analytics

Zainab Lawal

Ready to grow your LinkedIn presence?

Taplio

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Zainab Lawal

Ready to grow your LinkedIn presence?

Zainab Lawal's Linkedin Analytics