MTN Ghana

Product Manager

Vodafone

Product Owner, Chatbot

Digital Care, Online Manager

Dream Hunt NGO

Cordinate all projects ( YOUTH INCLUSION-WASH,CARE FOR THE CHILD, UNIQUE DREAMS) embarked on by Dream hunt

Project Cordinator (Volunteer)

Tonaton.com

• Selling of digital media banner spaces on Tonaton.com.
• Prospecting for potential clients and client retention.
• Proposing digital media campaign strategies to clients per their business objectives.
• Account management of existing clients.

Digital Media Specialist, Ad Sales

• Responsible for media buying and placements in all traditional channels (Radio, TV, Press and OOH).
• Securing beneficial partnership with media houses to increase brand visibility and T.O.M.A.
• Responsible for online and social media campaigns to maintain brand awareness.
• Responsible for budgetary control of the online and media marketing activities.
• Analysis of weekly and monthly reports on overall business KPIs and competitor data.
• Responsible for all brand merchandise.

BTL & Media Specialist

• Creating of featured ads listings codes for Category management team, Telesales and Customer support teams.
• Managing codes inventory.
• Investigating and responding to customer codes complaints.

Voucher Code Administrator

1. Sale of premium ad listing product to all ad posters of Tonaton.com.
2. Online prospecting of potential clients.
3. Post purchase client feedback management.
4. Customer complaint management.

Telesales Executive

1. Prospecting for new clients.
2. Building a strong relationship with existing clients.
3. Managing the accounts of all clients by posting their listings and resolving complaints.
4. Promoting the brand for repeat usage.
5. Serving as a liaison between Tonaton.com and clients as well as a point of contact for first-hand complaint resolution. 
6. Providing business solution ideas.

Category Management Account Executive

Unilever

• Managed 160 wholesalers of Unilever in Accra, Ghana for U&I wholesaler loyalty scheme.
• Advised wholesalers of their monthly business sales targets, monitored weekly performance to enhanced consistent target achievement of 98% overall achievement in Jan 2014.
• Liaise with all Key Distributors of Unilever in Accra to execute the U&I wholesaler loyalty scheme.
• Daily updates of their targets and promoting sales for target achievement.
• Liaising with all key distributors within Accra to better serve and fulfil orders from wholesalers.

Customer Marketing Program Manager

• Built an electronic version of customer complaint log for Unilever Gh.
• Conducted a national wholesalers and Cash& Carry outlets review and compiled an approved updated data base of these outlets for Unilever Gh. by April 2013.
• Conducted a national stock reconciliation which included all 53 Key distributors of Unilever Gh.
• Receiving customer complaints and channeling them to the right department for resolution.
• Liaising with all departments for resolution of customer complaints within 3 days.
• Ensuring the smooth operation of the field sales team by resolving their operational concerns.
• Daily real time updating of the field sales team on goods in transit to their respective warehouses.
• Promoting the brand for repeat patronage.

Asst. Customer Care Manager

GHACEM COMPANY LTD.

• Organized accurate records of Shipping & Logistics department of Ghacem in a more presentable form.
• Ensuring the timely processing of shipping clearance documents through all approval stages.

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