Willie Lundy's Linkedin Analytics

🚀 Product leader building 0→1 SaaS platforms that turn the entire customer journey into a growth engine from sign-up and onboarding to billing, support, and AI-powered pre-sales. At Rently, I own the customer lifecycle across four teams, delivering launches that drove 35% PLG conversion, reduced churn, and modernized billing to restore trust and speed revenue. 🤖 AI-first product builds Currently designing and deploying AI agents with Relevance AI, Voiceflow, and MindStudio for lead qualification, demo routing, internal enablement, and guided onboarding, all tied to measurable business impact and built to scale. 📊 Turning feedback into product growth Built an integrated NPS/CSAT insights system linking AskNicely with Salesforce and product usage data. Created a single view of customer sentiment and friction points that informs roadmap priorities and accelerates retention. 🏡 Entrepreneurial lens As founder of Wihalu LLC, a six-figure Etsy shop and Superhost-rated Airbnb, I apply real-world marketplace experience to product strategy. I have automated customer journeys, optimized conversion funnels, and scaled two different business models. 🧠 Leadership mindset Lead with clarity, stay close to customers and data, and collaborate deeply with executives and cross-functional teams to scale what works, cut what does not, and bring creativity into every build. Always open to connecting with others at the intersection of AI, SaaS, and customer experience.