Rose Bank Garden

Identified needs of customers promptly and efficiently.
Collaborated closely with other departments to ensure smooth operations throughout the shift.
Performed nightly security checks of the building premises and the surrounding area.
Cleaned and maintained the lobby and common areas.
Responded to alarms, emergencies, and safety concerns in a timely manner.

Night Duty Attendant

Blackbird Security Inc.

- Identified needs of customers promptly and efficiently.
- Investigated incidents of theft by identifying suspects, gathering evidence,
and preparing detailed reports.
- Responded to alarms, emergencies, and safety concerns in a timely manner.

Safety and Security Officer 

Commissionaires Canada

- Guarded restricted areas to prevent unauthorized entry.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic, and identifying unauthorized persons or vehicles on-premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on the grounds.
-Managed credentials for site employees, consultants, and subcontractors.

Security Professional

Paladin Security Group Ltd

- Monitored access control systems and key code records for suspicious activities.
- Prevented security breaches by analyzing systems and researching risks.
- Presented reports, findings, and recommendations to upper management and relayed information regarding potential threats.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.

Critical Response Team

Logixx Security Inc.

- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.

Tim Hortons

- Created a positive experience for every customer, co-worker, and supplier while working in the
store. Supported the store in generating sales and maintaining reasonable cost control by following
proper procedures. 
- Prepares products as required, follows and maintained the store’s product
sheets, and maintained a clean, sanitized work environment.
- Monitors Freezer Product Inventory and submits order quantities.
- Regularly organizes freezer and rotates using the FIFO method.

Food Service Attendant

Dairy Queen

- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
- Assisted in store opening and closing by setting up office space, computers, and cash registers.

Assistant Manager

Harveys Restaurant

- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Enhanced food quality by monitoring shipments, preparation, and food handling.
- Controlled portion sizes and garnishing to optimize cost controls.
- Operated cash register to process cash, check, and credit card transactions.
- Coordinated guest relations to boost satisfaction

Team Member 

Janta Hospital 

- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Wrote and maintained reports, daily activity logs, and other documents as requested by management.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.

Customer Service Associate

As a Security Professional at Commissionaires Canada, I have over 4 years of hands-on experience ensuring the safety and security of various client sites. With more than 9 years in the customer service industry, I bring a unique blend of expertise in both safeguarding physical and digital environments, while consistently delivering exceptional service to clients and stakeholders.

My strengths include creative problem-solving, ethical decision-making, and a passion for lifelong learning. I actively seek opportunities to expand my knowledge in areas such as finance, change management, and business management, having completed multiple certifications in these fields.

With a strong commitment to both security excellence and outstanding customer service, I am always focused on delivering results that exceed expectations while fostering positive and productive relationships.

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