Assurant

Manages GenAI initiatives and scales company-wide AI practices. Develops advanced analytics products and establishes performance metrics to continuously improve tools and workflows. Provides actionable insights to enhance business decision-making and align product roadmaps with strategic goals. Supports CX, EX, Omnichannel, Product, and Operations initiatives.

Leads scrum teams through product development, prioritizes projects with stakeholders, and guides cross-functional teams from product ideation to operationalization. Develops and optimizes AI & ML solutions for complex business challenges. Collaborates with product and engineering teams to design and implement solutions. Writes quality prompts using industry best-practices for effective LLM programming.

Ensures AI solutions comply with data governance and privacy policies. Promotes ethical AI practices, leads the adoption of new AI technologies, and democratizes the latest valuable AI trends through the enterprise via ownership of the GenAI Newsletter. Builds strategic partnerships, participates in talent acquisition and training, and fosters a diverse and inclusive team environment to enhance innovative problem-solving.

AI Delivery Specialist, Advanced Analytics

Directly conducts client insight delivery and advancement of Data Analytics department strategies.

Creates value through data via development of analytics applications & semantic layers, conducting studies, development of models focused on solutions for business problems, Omnichannel Customer Journey sciences, and Generative AI product development. 

Built data-driven customer journey pipelines blending digital analytics metrics with customer experience to create comprehensive omnichannel insights into CSAT, NPS, FCR, Containment, Deflection, Adoption, and other VoC & CX Ops metrics. Communicated insights and recommendations through functional area and executive audiences. Conducted specialized studies for multi-channel analytics, including IVR, Chat, Web, specialized mobile applications, and other telephony systems. 

Drives project management, data strategy, and product leadership cross functionally through business units and product lines to evolve operations.

Lead Advanced Analyst, Advanced Analytics

Lead of team dedicated to product and enterprise data model design & implementation, including business logic understanding, data sourcing, analytics application layer requirement fulfillment, and ownership of numerous critical client analytics applications.

Drove team in implementation of enterprise data architecture standards for re-engineering of current products and enhancement of future development.

Objectives of the team included Conceptual, Logical, and Physical data model design and implementation, along with expertise and ownership of analytics application products and requirements thereof.

Business Intelligence Manager, Data Modeling

BI Visualization & Storytelling Specialist focused on end-to-end development of comprehensive analytics solutions and executive read-outs.

Conducted project management and development of processes included in business logic operationalization, data understanding & consolidation. Lead developer for high visibility analytics applications across product lines. 

Participated in Senior Leadership Development training.

Business Intelligence Specialist, Data Analytics

Specialized in data visualization and storytelling with SQL, PowerBI, SSRS, Excel, and R. Conducted data engineering for implementation of automated reporting infrastructure.

Specific knowledge on various insurance lines of business, including Mobile and Housing.

Business Intelligence Analyst, Data Analytics

YouFit Gyms

Sales Specialist

Boy Scouts of America

Led and grew a troop of over 120 Scouts and 80 adult leaders, in which time troop participation and Eagle graduation classes set state records. Facilitated graduation of over 50 Eagle scouts during tenure as Senior Patrol Leader.

Elected crew leader, navigator, and medic to lead crews over 100+ miles of outback conditions in two weeks, with 100% crew completion. Fulfilled same roles on multiple excursions.

Provided the opportunity for a Scout with an intellectual disability to attend an outback expedition, who reached 100% completion. WAMI: We All Make It.

Eagle Scout & Senior Patrol Leader

Lead Advanced Analyst | Unlocking Insights for Data Driven Decisions | Power BI Pro

Versatile data science professional, focused on leveraging data to generate actionable insights and drive strategic decisions. Skilled in implementing and designing analytics applications and modeling solutions to address complex business problems. Passionate project manager, leading cross-functional initiatives to advance data analytics strategies and achieve organizational objectives.

Let's connect - after all, there is no upper limit on learning.

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Timothy Brown's Linkedin Analytics

Timothy Brown

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