Kicklo

Global Brand Ambassador

TECO MARINE (l.l.c)

Operations Manager

Majid Al Futtaim

In the role of an Operations Specialist, spearheaded all the regular back-office operations and activities while overseeing the
successful execution of CRM/Online portal migration, Process Improvement and Automation projects.
o Orchestrated the Front-office Call-centre & imparted training while providing the trainees with elaborate feedback based
on Quality Auditing.
o Achieved high rate of customer retention by ensuring the provision of excellent customer service and timely resolution of
the complaints
o Cross sold the products and services to the customers over phone-calls or on their office visits and ensured continuous
generation of leads for accelerating sales.
o Offered support to the internal departments regarding various product and process related queries asked by customers
through different channels of communication.
Notable Achievements
o As a regular and disciplined employee and received appreciation certificates for 100% Attendance for three consecutive
years - 2013, 2014 and 2015. (Din’t take a single unplanned/sick leave during the tenure of 5 and half years).
o Recognized by the organisation for the diligent endeavors and received appreciation certificates for the best performance
in January 2012 and for 100% accuracy in raising the correct incidents/cases in December 2013.

Operations Specialist

Network International

As a Contact Management Officer, effectively handled the third party contact center calls for multiple banks and financial institutions. 
o Played a key role in establishing a new MAF Finance call centre, imparted training to the new joiner along with the feedback for improvement of the process and customer service quality.
o Processed the Credit Card authorisation requests received on Call, Email and FAX for the third party bank’s Call Centres.
o Regularly managed the merchant helpdesk calls and the resolution of issues and complaints by troubleshooting and arranging for the technician visits.

Officer - Contact Management

Emirates NBD

As a Customer Service Specialist effectively handled the call-centre calls with the aim to increase the incidence of first-call-resolution while reducing the number of tickets raised to the bank office and other internal departments. 
o Adopted cross-selling strategy to help the sales team by enabling lead generation and sales of other products and services.
Notable Achievements
o For the consistent efforts, was recognised and awarded by the organisation with a Certificate of Recognition for
Outstanding Performance in Feb.2011, and for Excellent Customer Service in March 2011.

Customer Service Specialist

WNS Global Services

Worked for a US-based Back-office process named as Ameriprise Financial (a sister concern of American Express) and
processed the cases for setting-up the new accounts of the insurance policy buyers.
o Resolved various customer queries received through different channels including email and fax.
o Worked on various software and applications including COLA, C2P3, Phase3, Surpass and Clarify-CRM.
o Also served as a Temporary Quality Checker to successfully replace the Quality Monitoring Executives during their absence.

Customer Service Associate

Reliance Communications

o Assisted the users on General Inquiries, Billing related Info and Disputes, Promotions and troubleshooting for network
issues, national and international roaming related issues and other complaints.
o Cross sold the different products and services to the existing customers by providing detailed information on features and
benefits
o Got internally transferred to Back Office for managing Callers Ring Back Tone (CRBT) activation, cancellation and
maintenance of the CRBT account.
o Worked on resolving the general inquiries and complaints raised by call centre agents by making outbound calls and SMS.
o Worked on different Telecom Software and applications such as Clarify CRM, ICCM, and CRBT Application.

Customer Service Executive

Operations Manager | Business Developer | Fostering Business growth by building trusted Client Relationships

A versatile and self-starting Operations & Sales professional with over a decade of profound Banking Industry experience and success with achieving the commercial goals of the banks by leveraging strong background in Banking Operations, Customer Relations
Management and Sales.
I add value to banking businesses by effectively handling the client interactions to resolve critical queries, imparting training to
juniors to help them develop their proficiency in various processes and supporting the internal departments with complicated
customer queries received through various communication channels.
A proven communicator, I easily liaise with customers to build trusted relationships and enable the banks to retain a high
percentage of the personal and business accounts while strategising to help acquire more corporate business accounts.
Highly skilled in devising profitable marketing plans, I focus on process improvement and operational efficiency to achieve
better customer services, eventually, leading to achievement of deeper customer engagement and market penetration.
CORE STRENGTHS:
► Excellent communicator, adept in interacting with all the bank stakeholders, ensuring prompt rapport-building.
►Demonstrated leadership and mentoring abilities to help groom and develop the skills of the new joiners with adequate
training and feedback.
► Efficient in critical and parallel thinking to offer innovative solutions to effectively troubleshoot the technical and business
issues while addressing client queries.
► Proficient in managing time while effectively planning and prioritising the work-flow to ensure adherence to the project
deadlines.
► Strongly self-motivated to impart excellent customer services and achieve the highest levels of customer satisfaction.

PERSONALITY TRAITS:
➤ Amicable and flexible. Energetic and inspiring.
➤ Dependable, detail-oriented and holds strong work ethics
➤ A strong leader & team player with excellent professional networking skills

Vipinstiwari@gmail.com

𝐓𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐢𝐬 𝐟𝐮𝐥𝐥 𝐨𝐟 𝐠𝐨𝐨𝐝 𝐩𝐞𝐨𝐩𝐥𝐞.
𝐀𝐧𝐝 𝐢𝐟, 𝐨𝐧 𝐬𝐨𝐦𝐞 𝐝𝐚𝐲𝐬, 𝐲𝐨𝐮 𝐜𝐚𝐧’𝐭 𝐬𝐞𝐞𝐦 𝐭𝐨 𝐟𝐢𝐧𝐝 𝐨𝐧𝐞 - 𝐛𝐞 𝐨𝐧𝐞.

Kindness, integrity, and empathy are contagious.

Sometimes, being the spark is all it takes to light up someone else’s path.

#Leadership #KindnessMatters #BeTheChange #ProfessionalGrowth

Vipin Tiwari

𝐁𝐞 𝐬𝐨 𝐛𝐮𝐬𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐧𝐨 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐜𝐫𝐢𝐭𝐢𝐜𝐢𝐳𝐞 𝐨𝐭𝐡𝐞𝐫𝐬.💡✨

The truth is, growth requires focus.
When you’re committed to learning, building, and becoming better every single day, negativity naturally fades away.

📌 Invest in your goals
📌 Sharpen your skills
📌 Elevate your mindset

Because the best way to inspire is not by pointing fingers…
but by leading through action.


𝐊𝐞𝐞𝐩 𝐠𝐫𝐨𝐰𝐢𝐧𝐠. 
𝐊𝐞𝐞𝐩 𝐦𝐨𝐯𝐢𝐧𝐠. 
𝐊𝐞𝐞𝐩 𝐛𝐞𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐨𝐟 𝐘𝐨𝐮. 


#SelfImprovement #GrowthMindset #StayFocused #PositiveLiving

🌱𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐢𝐬 𝐚 𝐥𝐢𝐟𝐞𝐥𝐨𝐧𝐠 𝐬𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫.

It’s not limited to classrooms, courses, or degrees, it’s in every conversation, challenge, mistake and moment of curiosity.

The day we stop learning is the day we stop growing.
Stay curious. Stay open. Stay evolving. ✨📘

#Learning #GrowthMindset #ContinuousImprovement #PersonalDevelopment

Sometimes the best ideas don’t come from a desk.
They come from moments that hit you unexpectedly.

A few weeks ago, a creator told me he was watching a race 
the roar, the strategy, the split-second decisions 
and he wondered:

"What if an AI agent could capture this kind of energy?"

But when he tried building it elsewhere, the tools slowed him down.
Too many steps. Too much friction.

Then he tried Airia  

He dropped an agent onto the canvas…
linked it with another…
and within minutes, the workflow was racing on its own —
fast, responsive, alive.

That’s when he realized:

AI doesn’t have to feel like heavy engineering.
It can feel like momentum.

And now Airia is inviting creators everywhere to tap into that same spark.

🏁 Create a Race-Inspired Agent with Airia

Build something fast, fun, and fueled by racing creativity.

Try ideas like:
- Race Day Recapper
- Pit Crew Planner
- Lap Timer for Life
- AI Commentator
- Travel Logistics Agent
- Shipping Manager

(More inspiration available in Airia Templates.)

 Join Us Live

Plus upcoming hackathons:
📍 Nov 27 – Doha
📍 Dec 2 – London
📍 Dec 4 – Abu Dhabi
📍 Feb 9 – Dubai

#Airia #RevUpYourWorkflow #AgenticAI #AIOrchestration #AIAgents #AIPlatform #WilliamsRacing #AIInnovation


Airia

✨ 𝐘𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐜𝐡𝐚𝐧𝐠𝐞 𝐲𝐨𝐮𝐫 𝐥𝐢𝐟𝐞 𝐛𝐲 𝐰𝐢𝐬𝐡𝐢𝐧𝐠.
𝐘𝐨𝐮 𝐜𝐡𝐚𝐧𝐠𝐞 𝐢𝐭 𝐛𝐲 𝐬𝐭𝐚𝐫𝐭𝐢𝐧𝐠. ✨

𝐒𝐭𝐚𝐫𝐭 𝐬𝐦𝐚𝐥𝐥.
𝐒𝐭𝐚𝐫𝐭 𝐬𝐜𝐚𝐫𝐞𝐝.
𝐒𝐭𝐚𝐫𝐭 𝐛𝐞𝐟𝐨𝐫𝐞 𝐲𝐨𝐮’𝐫𝐞 𝐫𝐞𝐚𝐝𝐲.

BUT START because every step forward writes a new chapter of who you become.
Momentum builds. Confidence grows. Results follow.

The dream is yours.
The effort must be too. 💛


#Motivation #Mindset #Growth #Success #Inspiration #KeepGoing

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Vipin Tiwari's Linkedin Analytics

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