Agena Bioscience

I directed comprehensive operations related to instrument and consumable manufacturing, P & L responsibility, service sales, sustaining engineering, customer support, field service, field application scientist, supply chain, contracts, and facilities to achieve organizational objectives. I streamlined global customer operations to enhance efficiency and significantly reduce costs. I oversaw the R&D organization leadership transition, ensuring continuity and stability. I reorganized manufacturing and engineering teams to improve complaint resolution and instrument build quality.

My Key Accomplishments
• Generated $1M in cost savings by evaluating and re-aligning organizational functions within global customer operations.
• Accelerated service organization's revenue by 15% within single fiscal year through strategic operational planning.
• Directed R&D Organization for six months during search for new leader, maintaining project momentum and team morale.
• Established and trained manufacturing team to build bench strength; Decreased operations from two shifts to one while restructuring engineering team from R&D to manufacturing for better complaint resolution and instrument build improvement.

Global Vice President Operations & Customer Support

Luminex Corporation - A DiaSorin Company

I directed business operations and strategic management with a focus on ensuring the end-to-end smooth running of operations. I led all aspects related to P & L, marketing, technical support, manufacturing, customer service, human resources, and supply chain initiatives. I ensured the alignment of operational activities with corporate objectives to foster a culture of excellence and continuous improvement.

Vice President & General Manager 

I spearheaded and trained multifaceted teams, including, field service, technical support, order management, sales support, service revenue, contract manufacturing, business/sales analysts, and technical product management teams, to drive operational excellence. I met board and customer expectations as the primary liaison among customers, 3PL/4PLs, manufacturing, sales, R&D, field service, order management, and finance. I established cross-functional team collaboration to streamline operations and enhance customer satisfaction. I implemented strategic initiatives to optimize organizational efficiency and reduce operational costs.

My Key Accomplishments
• Reorganized global customer operations functions, which achieved cost reduction of $2M.
• Developed customer-centric approach across global teams, ensuring high standards of service and support.
• Grew service organizations revenue from $19M in 2018 to $32M in 2020 through the development of business strategies.
• Facilitated Luminex Corporation in achieving strategic goal of acquisition before 2022 by optimizing operations.
• Led successful due diligence and acquisition of Millipore Sigma in 2019 while serving as customer operations lead.

Vice President Global Operations

Fresenius Kabi

I oversaw and guided a team of senior field service directors, customer service directors, senior technical service managers, senior demand planners, depot managers, and product managers across ten departments to meet business goals. I headed overall operations of technical service, customer service, forecasting, planning, back office, manufacturing, post-market quality assurance, hotline support, depot, and plasma consultant departments throughout North America. I prepared and controlled a $150M budget with a focus on optimizing resource allocation and reducing additional costs. I directed customer complaint resolution processes to enhance satisfaction and loyalty. Additionally, I spearheaded operational strategies for installation, field service engineering, and back-office support to drive a culture of excellence.

My Key Accomplishments
• Achieved the highest SCP Certification Audit Score in 2016, positioning company in top 1 percentile globally as world-class service and support organization; recognition solidified with President's Award for delivering exemplary services.
• Drove largest company groups to highest employee engagement score in 2016 through exceptional leadership.
• Managed rigorous audit process that garnered 2016 Omega NorthFace Scoreboard Award based on customer satisfaction.
• Designed and steered successful execution of leadership development program, successfully graduating 12 high-potential employees, with 45 total participants to date, preparing them for future leadership roles.
• Directed strategic planning and forecasting initiatives, aligning with customer service and technical support operations to ensure comprehensive service delivery.

Vice President Operations

Fenwal, Inc., a Fresenius Kabi Company

I oversaw daily operations of North America Technical Services, including depot operations, forecasting and planning, RTAG technical support, and hotline/call center support. I planned and delivered strategic talent management initiatives to promote collaboration across functional teams and provide exceptional after-sales support to customers. I ensured financial performance exceeded all requirements and EBIT expectations to optimize sales and marketing efforts and expand market share in a competitive sector.

My Key Accomplishments
• Spearheaded successful transformation of service business from cost center to profit center in shrinking market.
• Earned certification as Certified Executive Level by Service Strategies under SCP standards in 2015.
• Built and implemented strategic plans to drive revenue while executing organizational goals in alignment with corporate strategy.

Director Operations North America

I provided strategic leadership and encouraged a team of 90 members to attain set goals. I directed operations for a global blood technology company's EMEA region, managing a $50M budget. I formulated strategic plans to enhance technical service delivery, including centralized back-office processes, central workshop activities, and field service operations. I coached and mentored area service managers to boost team knowledge and performance for operational innovation. I also led organizational restructuring to optimize customer support and reduce operational costs across diverse markets.

My Key Accomplishments
• Aligned performance metrics with customer needs and accomplished world-class organization recognition by optimizing talent management for EMEA technical service personnel.
• Launched new products in a competitive global market, receiving Chairman's Trip award for Top Performing Service Organization.
• Delivered $2M cost reduction by realigning organizational structure for optimization of customer support efficiency.
• Positioned organization for acquisition in 2013 and led seamless transition of EMEA operations to Fresenius Kabi while retaining leadership from former Fenwal management.

Director Operations Europe, Middle East & Africa

Fresh Express

Oversaw 50+ employees, in Inventory, Transportation, Distribution, and Forklift personnel; supervised four Midwestern facilities. Managed P&L and operations of top performing, high-volume logistics center (500,000 units/week).

Contributions:
•	Measured company objectives based on various indices, and implemented WMS and VOICE optimization system to improve order accuracy, selector throughput, and on time departure. 
•	Project Manager for National Thru-put and National OS & D teams and Logistics Lead on FSSC 2200 Certification.
•	Took Region Distribution and Logistics operations from lowest to Top Performing Logistics Center in two years. Earned Presidents Award for efforts.

Regional Shipping Manager

Baxter Healthcare

Managed Logistics, Purchasing, and Buying for both international and domestic operations for Buffalo Grove Facility. Evaluated and maintained over $42M in inventory and $20M in freight and cost center budgets. Liaison between customers, 3PL/4PL’s, Manufacturing, Sales, Field Service, Order Processing and Accounting to resolve status, production, delivery and billing inquiries. 
•	Ensured employee conformance to internal policies and practices by conducting timely training. 
•	Accountable for employee work quality, performance, staffing, budgets, methods, promotions, and salary changes.

Contributions:
•	Reduced freight costs by 200K/month in 2008; assisted Supply Chain operations traveling from international vendors to various Domestic Distribution Centers. 
•	Oversaw all parts activity for 2007 FCA Deployment; provided transportation and export/import information to streamline overall shipping and receiving process.
•	Established domestic and international supplier relationships via scorecards and weekly meetings. Adhered to all environmental, health and safety SOP’s, and equipment policies and procedures.
•	Developed programs and processes to allow for continuous quality improvements.

Operations Manager

Distribution Supervisor

Global VP | Operations & Service, P & L Management, Leadership Development, Manufacturing, Technical Support

With over 20 years of global leadership experience in the medical device and biotech sectors, I have honed a diverse skill set across field service, customer support, manufacturing, supply chain and operations. I have worked in North and South America, EMEA, and APAC, driving operational excellence and innovation in fast-paced, high-stakes environments.

I am deeply passionate about developing high-performing teams and transforming managers into impactful leaders. Throughout my career, I’ve led by example, empowering individuals, fostering strong organizational cultures, and delivering exceptional results. I believe that great leadership is the cornerstone of business success, and I am committed to helping others realize their full potential.

In addition to my corporate leadership roles, I founded a leadership and career advancement business, where I help professionals navigate their career journeys, overcome challenges, and unlock new opportunities. My mission is to provide the guidance, tools, and support necessary for individuals to achieve their personal and professional goals.

Thankful for the most impt parts of life… 

Family, friends, and co-workers..

Happy Thanksgiving.

Ryan Snellings

Dynamic and decisive leader with a proven track record of improving top and bottom-line performance, driving business revenue growth, and fostering an ownership culture. With over 20 years of global leadership experience, I excel in directing all aspects of an organizations, including strategy and operations management, P & L responsibility, leadership development, field/technical services, manufacturing, and supply chain.

Skilled in identifying areas for improvement, streamlining processes, and aligning operations with corporate objectives, I specialize in P&L management, budgeting, and revenue forecasting to deliver substantial returns on investments. Known for designing robust business strategies, optimizing KPI performance, close customer relationships, SaaS Implementation and mitigating operational challenges across sales, customer service, manufacturing, HR, marketing, and supply chain areas.

Recognized for enhancing operational efficiencies, customer satisfaction, and market expansion through innovative strategies and cross-functional team leadership. I am a performance-driven leader with remarkable acumen in developing, training, and overseeing high-performing teams to maximize individual and team performance and meet corporate revenue targets.

Ready to elevate your organization's performance and drive sustainable growth? Let's connect to discuss how my expertise can contribute to your success.

Data Driven Integrator | Multi Site Leadership | Field Service | Supply Chain | Manufacturing | Customer Support | P & L Management | Mergers & Acquisitions (5x)

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