Bournemouth Coastal Bid

Director

Marsham Court Hotel Ltd, T/A Marsham Court Hotel

Marsham Court Hotel Bournemouth is ideally located on the East Cliff, within a few minutes walk of the pier, beach and town centre.
Boasting 95 en-suite bedrooms, many with sea views and amenities such as a 26” flat screen television, telephone, radio, hairdryer, hospitality tray and in room safes. The hotel also offers 2 apartments, 9 conference & banqueting rooms catering from 2 to 230 people.
The hotel has had over £1.5 million pounds spent on redesigning the foyer and bar area and refurbishing the bedrooms in recent years. Add to this quality service, friendly staff and a great location and we believe that we have something very special to offer you. 
We are one of the most accessible hotels in the UK and the first hotel in England to install a changing places toilet and shower. We have 5 bedrooms with ceiling hoists, profiling beds and wet rooms. We  also have a sensory room, and iswim hoist for our outdoor pool and coin operated laundry facilities for our guests.
We pride ourselves on having an exceptional team of staff, who always strive to go the extra mile for our guests.

Managing Director

R & R Executive Travel Ltd

Providing a premium travel experience to our clients to and from airports, ports and corporate events.

BH Area Hospitality Association

R & R Leisure, T/A Bowlaway 

Organising Bowls holidays to the Bournemouth area. 
We help with hotel accommodation in 4 different venues in the area and organise all the bowls fixtures, helping to make life easier for the organisers.

Hotelwatch

Helping hotels make their business more secure and organising staff training with the help of Dorset Police.

Co-Ordinator

Marsham Court Hotel Ltd

All the day to day running of the business

Hotel is "in the blood" for me.
Having been brought up in hotels all my life and it is where my true passion lies and especially in the Bournemouth area.

As a business we try to stand out from the crowd and being one of the largest independent hotels in Bournemouth helps us to achieve this. We have focused on trying to be one of the most accessible friendly hotels in the country and the feedback we get helps us to improve. We are the first hotel in England to have a changing places shower and toilet. We have ceiling hoists, profiling beds, wet rooms with equipment in 5 of our bedrooms. A sensory room, an iswim hoist for our outdoor pool to help guests in and out, a special food blender for special pureed diets and a wheelchair buggy with beach and forest wheels for our guests to use while holidaying with us.

We have had an award winning time of it recent years. In 2022 we won a Catey's which is like the Oscar's of the hospitality industry for accessibility. 

In our local Coast with the most awards we won Gold in accessibility, business events & team of the year and a silver in large hotel.

Over the last 8 to 10 years the hotel and team have won various awards for which we are extremely proud of. One of which was 2016 Dorset Business Awards we won the Business Engagement with Education award. The work we do with young adults to help them gain the experience they need to be able to go on and do apprenticeships and college courses is something we are all passionate about.

But ............. even more shocking than that I was nominated and went on to win the Unsung Hero award at the Bournemouth Tourism Awards 2017. I am still completely amazed now and could only do the things I do with the support of the team at the hotel and my family.

I am vice chair at present of the BH Area Hospitality Association. I also run Hotel GM & Director meetings for Bournemouth, Christchurch and Poole and am on the Coastal BID committee. In March 2017 I also helped launch Bournemouth Hotel Watch with Dorset Police.

I a won the 1st ever trophy for the National Coastal Tourism Academy Customer Service Award in 2014, 
Also I have been nominated for the NatWest Women's Venus Awards for Dorset 2014. I became a semi finalist for the "Professional of the Year" and am also a finalist for the "Customer Service Award".

None of this would have been possible with the amazing team we have at the hotel and after such a turbulent time over the last few years with COVID-19 and the rise in the cost of living, they have all been more vital than ever.

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