CPI Security

Director, CRM Applications & Program Delivery

Sr Mgr Enterprise CRM

AAA Carolinas

Manager, Enterprise CRM

Baker & Taylor

Baker & Taylor is the world's largest distributor of physical and digital content and value-added services in the books and entertainment products (DVDs, CDs, and video games) industry.  With more than 2,300 employees and annual sales in excess of $1.1B, the company has leading market positions in the retail and public library markets, including the #1 position in consumer direct fulfillment. Baker & Taylor is owned by Castle Harlan, a New York based private equity firm.

Senior member of the Software & Services team responsible for system ownership deliverables along with program, project and vendor relationship management in association with key corporate data and application deliverables.  Extend corporate CRM, financial and enterprise systems and foster continuous efficiency gains to ensure adoption to full capacity.  In conjunction, incubate a PMO to support all critical and transformation projects from a project ROI, stakeholder and vendor management perspective.  Responsible for the facilitation of vendor assessment, scope refinement, timing of deliverable, & project assessment for a projected $1M+ in vendor spending across multiple development initiatives.  Expedite business critical decisions across executive management, product management & IT to ensure initiative congruency.

VP, Corporate Systems & PMO

Senior member of the Software & Services team responsible for system ownership deliverables along with program, project and vendor relationship management in association with key corporate data and application deliverables.  Extend corporate CRM, financial and enterprise systems and foster continuous efficiency gains to ensure adoption to full capacity.  In conjunction, incubate a PMO to support all critical and transformation projects from a project ROI, stakeholder and vendor management perspective.  Responsible for the facilitation of vendor assessment, scope refinement, timing of deliverable, & project assessment for a projected $1M+ in vendor spending across multiple development initiatives.  Expedite business critical decisions across executive management, product management & IT to ensure initiative congruency.

Director, PMO & Corporate Systems

Senior member of the Finance team responsible for critical business management systems and data deliverables in support of numerous business units including Finance, Accounting, Operations, Sales, Transportation, Merchandising and Marketing. Implementation, administration and long-term planning successes include Financial Reporting/Budgeting system (125+ users and $2B budget), CRM (700+ users), Time & Labor systems (2900+ employees) and Oracle EDW (200+ users). Successfully developed team while continuing to deliver results and meet deadlines.

Director, Applications - Financial Systems

Along with continued responsibility for the Financial Reporting/Budgeting system, assumed
responsibility for end-user level of homegrown Oracle EDW. Met business unit needs in
association with areas of process and data improvement to facilitate corporate efficiency.
Led system integration of corporate acquisitions into financial reporting, budgeting and
forecasting applications.

Manager, Financial Systems & Reporting

Provided technical, functional, business analytic and training support for financial systems
across multiple business disciplines. Administered Financial Reporting/Budgeting system
including improving homegrown data feeds and associated loading while maintaining data
integrity, solidifying complex business rules and formulas, and leading user training events.
Delivered accurate and timely results in a fast paced environment.

Senior Financial Systems Analyst

Lowe's Home Improvement

Developed, implemented, administrated and maintained financial planning applications, including annual planning, forecasting and adjusted budget systems supporting 1200+ stores and numerous product levels.

Financial Systems Analyst

Wachovia

Business Analyst

Keystone Bank, N.A.

System Programmer & IT Auditor

IT and business professional with a proven track record of growth, leadership and success in partnering with business owners to diagnose and deliver system solutions and process improvement across a multitude of corporate functions.

•	Successful, enterprise deployments and ownership of Salesforce including: Sales, Service, Communities, and Marketing clouds.  Also included deployments of CPQ, Field Service, Knowledge, Digital Engagement and Live Chat. 
•	Servant leader who builds successful technology teams through solid recruiting, development and retention of diverse teammates.
•	Successful, corporate-wide implementation and ownership of systems including Financial Planning & Reporting BI, CRM, Sales BI, and Time & Attendance
•	Achievement across job function including Delivery, Ownership, Project Management, Program Management & Vendor Management roles
•	27 years of corporate experience including promotional growth and achievements across industries (Distribution, Retail and Financial) and corporate disciplines (Sales, Operations, Customer Service, Finance, Accounting, Transportation, Human Resources and Marketing)
•	21 years of corporate management experience with increasing levels of responsibility, accountability and commitment to building dependable, dedicated teams
•	Vendor relationship management including selection, contract negotiation and relationship continuance
•	15 years of corporate financial acumen garnered through internal business partnership

Business Sectors:
Security, Automotive, Travel, Insurance, Distribution, Retail, Financial

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