Senior Customer Success Manager | Mentor | Team Builder | Player-Coach

I’m a Customer Success Leader with over 15 years of experience helping people and companies grow, from building scalable success strategies to mentoring professionals ready to take the next step in their careers.

Over the past year, my journey has evolved from leading customer success operations to empowering others through coaching, community building, and leadership development. I’ve had the privilege of working with incredible leaders, organizations, and communities that share my passion for growth, connection, and purpose.

As the Founder of Latinos in Success, I’ve supported hundreds of professionals across the Americas by creating spaces where representation, career growth, and confidence thrive. My mission is to help people see their own potential, build meaningful careers, and lead with authenticity.

I bring a unique blend of strategic thinking, empathy, and process-building to everything I do. Whether guiding founders as they establish their first CS teams or helping experienced professionals step into leadership, I focus on turning goals into actionable, sustainable outcomes.

🌎 Originally from Brazil and now based in New York, I’m passionate about inclusion, growth, and building bridges across cultures.

💬 Always open to meaningful conversations about Customer Success, leadership, and community.


Key Skills & Focus Areas: 
✔️ Customer Success Strategy & Coaching
✔️ Team Leadership & Development
✔️ Retention & Expansion Strategies
✔️ Customer Journey Design & Advocacy
✔️ Community Building & Executive Engagement
✔️ Onboarding, Enablement & Scaled Programs
✔️ Cross-functional Collaboration
✔️ Thoughtful, People-First Leadership

Yesterday, Sprouts.ai published their list of 20 SaaS Customer Champions to Watch in 2026, and I'm honored to be included. Thank you, Sprouts.ai, for this recognition.


What makes this even more special? Many of the people on this list are friends and collaborators I'm proud to work alongside. This community is what drives the best work in customer success.

A decade in this space has taught me that we grow fastest when we invest in each other. Whether through Latinos in Success, working with founders to build their CS strategies, or just showing up to share and learn, that's what it's all about.

Check out the full list in the link below. If you're not following these stars yet, please do. 

These are the leaders shaping CS in 2026.
Cinthia Silva, Rachel Provan 🧠, Kristi Faltorusso, Chad Horenfeldt 📕, Jean-Pierre Frost, Brittany Casey, Julie Fox, Rod Cherkas, Bob Mathers, Rob Zambito, De Edra Williams, Sherrod Patching, Keishla C., Parul Bhandari, Jeff Kushmerek, Guy Galon, Kristen Hayer, Gemma Cipriani-Espineira, Chinelo Diejomaoh, Amber Monroe, MHA, PMP, Jean-Pierre Frost 💛

Priscila Fletcher

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