ThriveDesk

Founder & CEO

ThemeXpert

Founder, C.E.O

TMS Solution

Lead Developer (PHP, Joomla)

Kaynat Soft

Co-Founder

Parvez Akther is a young and an enthusiast web developer who believes that nothing is Impossible in the domain of programming. With his extensive 13 years of working experience In web & advance level programming, he has created cool, applicable and useful applications that empowering half a million websites.

Parvez dropped his undergraduate program and involved in web development in 2006. After working on several hundred websites for clients he came to a conclusion and bootstrapped his own startup called ‘ThemeXpert’. ThemeXpert has more than 200K+ clients all over the world and renowned Template Studio for Joomla! and WordPress.

MVP বানাতে ৬ মাস লেগেছে?

ওটা MVP না। ওটা আপনার ইনসিকিউরিটি...

Parvez Akther

Co-founder ThriveDesk | Live chat is dead, try vibe chat with ThriveDesk

I got tired of reading AI customer support content written by people who have never been disappointed by an AI customer support tool.

So we wrote the honest version.

Here is what we have actually learned building ThriveDesk:

👉 Vendors claim 60–80% AI resolution rates. Real-world deployments land between 20–45% in the first three months. That gap exists because the industry measures "tickets touched by AI," not "customers whose problems got solved."

The companies seeing strong results are doing three things differently:
✅ They fixed the knowledge base before deploying AI. AI is a lookup engine. Feed it thin, outdated docs and it will give confident wrong answers. That is worse than being slow.

✅ They started narrow. Five to ten ticket types. Proved the resolution rate. Then expanded. Not the other way around.

✅ They treat AI as a team member, not a vending machine. Five to ten hours a month reviewing performance, updating training data, catching edge cases. 

The teams that skip this step watch their results erode quietly.

The ROI is real. It just does not show up on day one. For most SMBs: months one and two are negative, months three and four break even, month five and beyond is where the savings compound.

We wrote the full guide at ThriveDesk. Real numbers, real timelines, a framework for deciding if your team is actually ready for AI (and what to do if you are not).
Link in the comments. No email gate. Just the guide.

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Parvez Akther's Linkedin Analytics

Parvez Akther

Performance ScoreParvez Akther's LinkedIn Performance

Parvez Akther's Best Posts (last 30 days)

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Parvez Akther

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Parvez Akther's LinkedIn Performance

Parvez Akther's Best Posts .css-1emoo84{font-size:var(--chakra-fontSizes-md);font-weight:400;color:var(--chakra-colors-gray-600);}(last 30 days)

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Parvez Akther's Linkedin Analytics

Performance ScoreParvez Akther's LinkedIn Performance

Parvez Akther's Best Posts (last 30 days)