Shak's Consulting LLC

•	Excel in delivering clear, impactful communication with team members, stakeholders, clients, and customers, ensuring transparency and strong relationships 
•	Employ advanced analytical skills to conduct deep dives into business processes, leading to innovative strategies that drive continuous improvement
•	Drive business growth by leading robust pipeline management and lead generation strategies, optimizing the sales process and customer acquisition efforts

Business Operations Manager

EARLY CARE AND LEARNING, GEORGIA DEPARTMENT OF

•	Collaborated with a client service team to resolve key project challenges, resulting in a 15% improvement in program efficiency within the first month 
•	Communicated effectively with team members and stakeholders to convey complex information, facilitate discussions, and ensure alignment on project objectives 
•	Maintained detailed documentation and analysis to ensure accuracy and completeness of project deliverables, demonstrating accountability and diligence 
•	Utilized Microsoft Office Suite for data analysis, documentation, and presentation, ensuring clarity and professionalism in project deliverables

Business Analyst Intern

GSU Entrepreneurship and Innovation Institute

•	Exemplified exceptional teamwork and collaboration skills, utilizing Trello as a project management tool to enhance productivity and streamline workflows
•	Completed event-related data analysis using Excel, identifying trends and patterns that led to a 10% increase in event attendance over the previous year
•	Facilitated cross-departmental meetings to coordinate event logistics, resulting in a 30% improvement in coordination efficiency and resource utilization 
•	Developed and represented comprehensive reports and presentations using Microsoft Office Suite, effectively communicating insights and recommendations to diverse audiences
•	Utilized advanced proficiency in Excel to collect, analyze, and interpret event-related data, contributing valuable insights into attendee feedback and event success metrics

Program Assistant - Graduate Assistant

Jumpstart

•	Received positive feedback in at least 90% of instances through effective communication with team members, stakeholders, and clients. 
•	Complied comprehensive meeting minutes, capturing key decisions and action items to enhance project transparency and accountability 
•	Led project-related activities and orchestrated coordination efforts, resulting in a notable 25% improvement in project efficiency 
•	Analyzed and resolved a minimum of 5 complex business problems per month using a combination of business processes, tools, and project methodologies

Graduate Research Assistant

Bon Secours Health System

•	Implemented scheduling functionalities within the Epic Healthcare System, resulting in a 20% reduction in appointment scheduling errors and patient wait times
•	Provided training and support to colleagues in Epic systems, resulting in a 15% increase in user proficiency and system utilization  
•	Orchestrated the coordination of project-related activities, resulting in a 30% improvement in project efficiency and patient satisfaction scores

Rehabilitation Technician

Virgina Shop

o Processed 20 cash and credit payments daily as a cashier, using a point-of-sale (POS) system
o Administered outstanding customer service, receiving 95% in customer service feedback surveys
o Managed an average of 20 customers per day in finding or selecting items, and providing recommendations to generate an increase in sales

Sales Associate

Jewish Life at VCU

o Maintained clean workspaces in 3 food service areas at establishment by working with two colleagues to develop a system to
improve cleanliness throughout
o Aided head chef in cooking items from a menu by following standard recipes
o Managed and upheld all 50+ safety and security rules and procedures to create a safe work environment

Kitchen Staff Leader

Tropical Smoothie Cafe

o  Increased use of company app by 80% at a particular location by placing marketing campaign visuals around the establishment
o Solved and quickly met 80 + customers daily needs to maintain high satisfaction ratings
o Motivated team members to increase performance by 70% during peak hours

Sales Team Member

Welcome to my profile! I'm a dynamic and purposeful Project Manager with a solid foundation in managing diverse projects from inception to completion. With a Master’s in Information Systems from Georgia State University and a background in Psychology from Virginia Commonwealth University, I blend technical proficiency with a deep understanding of human behavior to drive project success and enhance team dynamics.

Currently, I thrive in my role at Shak’s Consulting LLC, where I lead operations and drive growth through effective pipeline management and innovative problem-solving. My expertise spans critical business operations, data-driven decision-making, and strategic project management. I am particularly proud of spearheading sustainability and technology integration projects that not only meet but exceed efficiency and environmental goals.

What I Do

Project Management: Skilled in orchestrating the full project lifecycle to deliver outcomes that align with organizational goals. I maintain a clear focus on schedule, budget, and scope, ensuring all project elements coalesce seamlessly.

Data Analysis and Strategic Insights: Utilizing advanced tools like SQL, Tableau, and Python, I turn complex data sets into actionable insights, driving improvements and supporting strategic decision-making.

Stakeholder Engagement and Team Leadership: I communicate effectively across all levels of an organization to align stakeholders and motivate teams. My approach fosters an environment of collaboration and continuous improvement.

Innovation and Process Optimization: From creating biodegradable solutions in healthcare to implementing cutting-edge SaaS platforms, I leverage technology to solve critical business challenges and enhance operational efficiencies.

Certifications and Skills
+ Certified Scrum Master (CSM)
+ Skilled in Microsoft Azure, SAP, and the Microsoft Office Suite
+ Expertise in business analysis, lead generation, and critical thinking

I am always eager to connect with fellow professionals who are passionate about driving change and achieving results. Whether you are looking for collaboration opportunities or just wish to exchange ideas, feel free to reach out!

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