Certified Life Coach Institute

As a Certified Coach and Transformative Speaker, I specialize in empowering individuals and organizations to unlock their full potential. With a proven track record of inspiring change and facilitating personal and professional growth, I combine insightful coaching techniques with dynamic speaking engagements to deliver impactful messages.

Certified Coach

Balance of Nature

As a Senior Customer Support Specialist at Balance of Nature Fruits & Veggies supplements, I handle 50-80 inbound and outbound calls daily, providing exceptional service and resolving complex shipping issues. My expertise includes maintaining excellent communication with customers, ensuring their concerns are addressed promptly and effectively. I am adept at multitasking, often typing detailed notes and solutions as I interact with customers, ensuring no detail is missed. Additionally, I play a crucial role in training new customer support agents, equipping them with the skills needed to excel in our fast-paced environment. Working closely with my team, I track and analyze customer concerns to continuously improve our service quality and enhance customer satisfaction.

Senior Customer Support

Growth Partners

As the Director of Operations at Growth Partners, I spearheaded initiatives to enhance the performance of social enterprises and non-profit organizations, enabling them to amplify their impact and social good. My role involved strategically overseeing operational activities, ensuring that these organizations could scale their efforts effectively and sustainably. I was committed to fostering partnerships and optimizing processes that increased efficiency and facilitated innovation within the social sector. My leadership not only drove significant improvements in operational effectiveness but also supported these entities in achieving their missions more dynamically and with greater reach.

Director of Operations

Ghanaian American Journal

- Oversee day-to-day operations.
- Design strategy and set goals for growth.
- Maintain budgets and optimize expenses.
- Set policies and processes.
- Ensure employees work productively and develop professionally.
- Oversee recruitment and training of new employees.

Manager

Fabrimetal

Overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.

General Supervisor

Mr Biggs Restaurant

Provides advice and may oversee standardization of recipes, menu preparation, portion, cost and waste control. Maintains records and provides data for planning and control of operating budgets. Orders food and non-food supplies, checks deliveries and maintains inventory records.

Supervisor/Manager

As a seasoned professional with roles including Customer Support Team Lead, Quality Control Specialist, Customer Success Specialist, Certified Coach, Transformative Speaker, Director of Communication, and Virtual Assistant, I prioritize outstanding communication and meaningful interactions with both team members and clients.

I seek a work environment that fosters creativity, innovation, and encourages experimentation with new ideas. Balancing a fulfilling career with my role as a devoted father to a wonderful daughter is paramount for me. 

I am eager to engage with employers who recognize and value the contributions and create conditions that support working parents. 

Send me a message, and let’s talk about it

If you're interested in making your organization a more inclusive space for women and parents, I'd love to start a conversation and explore possibilities.

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Prince Nwankwo's Linkedin Analytics

Nwankwo Prince

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Nwankwo Prince

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Prince Nwankwo's Linkedin Analytics