PayPal

⦿ Led cross-functional teams in meticulously planning and executing the development of a comprehensive project plan for PayPal SMB- VAS ( Value Added Solutions ) and Paydiant White Label Wallet Platform, resulting in successful project delivery.

⦿ Successfully led and organized the development of a roadmap and long-term release plan in conjunction with the engineering, product management, and program management teams.

⦿ Effectively negotiated with cross-functional stakeholders, establishing interdependence, proactively identified / mitigated potential risks, resource limitations and resolved any program level issues/ impediments.

⦿ Fostered teamwork and strove to maintain a high-paced delivery environment while encouraged a sense of openness, trust, and collaboration.

⦿ I ensured that security scans, bug fixes, and various tasks such as OS patches and DB patching were addressed on time to meet established SLAs.

⦿ Achieved 20% YoY growth in Total Payment Volume by optimizing the checkout flow, enhancing customer
experience within PayPal Shipping ( Business unit of SMB ).

⦿ Reduced customer service contacts related to shipping by 60% through the implementation of solutions.

⦿ Achieved a 99% success rate in deployment and reduced downtime in production by developing installation processes and procedures.

⦿ End-to-End Program Development: Orchestrated a comprehensive strategy spanning program development, rigorous testing, seamless partner integration, Go-to-Market preparation, and robust post-launch support initiatives.

Engineering Program Manager ( PMO )

⦿ Led a cross-functional team to develop and implement an inter-connectivity layer that integrates with over 30 different businesses' API interfaces (Connectors for Payment, On boarding, Loyalty and Identity services).

⦿ Achieved 50% reduction in release time and enhanced customer satisfaction significantly through the successful delivery of 30+ annual production releases for Paydiant's white label wallet solution.   

⦿ Successfully led the migration of Paydiant's core platform from on-premises infrastructure to AWS, while maintaining high performance and availability.

⦿ Effectively managed the product backlog, strategically prioritizing features and addressing bugs based on ROI and dependencies to optimize product development outcomes.

Technical Project Management 1

Paydiant

⦿ Led a 12-member project team, boosting productivity by 50 % through improved communication.

⦿ Championed Agile methodologies, leading to a 20 % reduction in project cycle time and increase in team productivity.

⦿ Collaborated with the Professional Services team to assess client needs and establish a project timeline for  successful delivery of key deliverables. 

⦿ Collaborated with Compliance and Audit teams to ensure strict adherence to quality standards and SLA.

⦿ Led cross-functional teams  to facilitate alignment meetings, address tactical release concerns, identify dependencies, and provide weekly updates on team progress and production status.

⦿ Ensured up-to-date documentation on Confluence for Projects and Testing Requirements, fostering seamless collaboration and knowledge sharing within cross-functional teams.

Technical Project Manager

Cognosante

⦿ Analyzed design documents, Business requirement documents (BRD), and mapping documents to support project objectives. 

⦿ Managed 1095-A correction processes by gathering data from issuers and the Federally Facilitated Marketplace. 

⦿ Served as Subject matter expert (SME) for 1095-A workbooks and provided updates to the Health Insurance Casework System (HICS) for the Centers for Medicare & Medicaid Services (CMS).

⦿ Fulfilled a liaison role between business units, technology teams, and support teams, ensuring effective communication and coordination.

⦿ Planned, designed and recommended business processes to improve and support EDI Business activities.

EDI Business Analyst

Penn National Insurance

⦿ Elicited Requirements through conducting meetings and brainstorming sessions with end-users and subject matter experts. 

⦿ Develop and executed SQL queries to extract information from databases post-data migration. 

⦿ Developed Use Cases to capture business scenarios, identify gaps, and ensure the data model supports all critical business data elements. 

⦿ Examine various bottlenecks and points for automation to streamline the claims processing, underwriting and pre- and post-sales process.  

⦿ Contributed to the  design and development of a Business Analysis Process Model using Visio.

Business Analyst

Delta Dental of NJ

⦿ Successfully executed the implementation of New Portal for front and back-end for DDNJ and CT connector (Health Care Exchange) users, providing them with a platform to register for their desired plan.

⦿ Implemented Iterative methodology (Scrum) to effectively manage multiple vendors and interfaces and meet tight project timelines. 

⦿ Closely collaborated with the development team to ensure alignment of business needs with deliverables and ensured that project goals were met within budget, quality and time constraints.

⦿ Elicited requirements  through in-depth interviews with end-users, effectively identifying, defining, and mapping business rules to business requirements. 

⦿ Developed comprehensive Use cases, functional and system requirement specifications, as well as supporting documentation including process models, data flow diagrams, screen mock-ups, and UML diagrams. 

⦿ Designed and developed wireframes for a new web page utilizing Visio to effectively visualize and communicate the layout and functionality. 

⦿ Utilized Snag-It to create mock-ups and provide visual aids to assist in effectively communicating design requirements to the development team.

Business System Analyst

As a Program Manager, I have over a decade of experience leading and delivering high-impact projects using SDLC and Agile methodologies while managing complex projects that deliver results on time and within budget. I do this by engaging with various stakeholders, managing teams/projects using data-driven decision-making, and improving customer experience through customer-facing platforms. My strong commitment to team building, delivering towards aggressive deadlines, and influencing without authority has been instrumental in achieving success. Moving forward, my objective is to apply my expertise in dynamic environments, contributing to business goals with a focus on change management, implementing transformative best practices, and leveraging data-driven insights.         


Hard | Soft Skills:

    Roadmap Creation 
    Backlog prioritization
    Risk mitigation
    Agile program management
    Cross functional Collaboration
    Data Analysis
    API Integration
    Scrum 
    Stakeholder Management 
    Software Development Lifecycle (SDLC)
    Process Improvement
    Documentation
    
Technologies: 

    AWS
    Atlassian Tools ( JIRA | Confluence )
    FIGMA
    MIRO
    Tableau
    GitHub
    Jenkins
    Planview ( Clarizen )
    Data analysis tools ( Dashboard, MS Excel, SQL )
    CRM
    VISIO
    Balsamiq

In addition to professional accomplishments, I have received other recognition at PayPal including:
➤One Team Award 
➤Collaboration Award

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