Interactive Investor - Previously known as DealWise, TD Waterhouse, TD Direct Investing

	IT Services Desk Manager
	End User Services Team Leader
	Technical Support Engineer
	Domino Administrator
	Operation Team Leader
- Outstanding Customer Services skills, working closely with key clients to improve the organisations service delivery and be accountable for the quality of service and performance.
- Procurement Manager and IT Service Management for IT Service Delivery
- Manage expectations within the business and drive IT Team forward to achieve high standards across the key functions, to ensure future demands from growth is understood and factored into capacity plans.
- Act as an escalation point for internal and external clients in order to address urgent/major issues or performance shortfalls.
- Ensure the IT Services are managed and delivered in accordance with ITIL best practice.
- Drive internal and third party service review meetings covering performance, service improvements, quality and processes.
- Develop strong relationships with key business stakeholders, identifying, analysing and delivering services to meet their IT requirements.
- Drive efficiencies and service improvements in processes and applications, where possible using automation / workflows / appropriate tools to improve the value for money, availability, serviceability and security of IT Services.
- Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.
- Driving continuous improvement plans to support operational needs, cost efficiency and improve customer experience with implementation of innovative initiatives and projects.
- Successfully developing new Leaders by creating coaching and mentoring plans resulting in the ownership of the vision and trust in the leadership. Ensuring employees feel empowered to contribute to the company’s mission and drive value to customers.

IT Service Desk Manager - Mental Health First Aider

My Mo's space
https://uk.movember.com/mospace/14980038

A strategic leader with a genuine enthusiasm for developing creative solutions to complex business challenges and customer requirements.

I am a highly motivated bilingual (Native French speaker, La Rochelle) IT Professional with over 20 years’ experience, who is dedicated and results-driven with the primary focus on delivering excellent customer service. 
Office: Leeds (LS1), Manchester (M1) and London (EC2 Bishopgate)

I am always looking for innovative ideas to continuously improve our service and ultimately delivering excellent service to all customers. 

Key Skills and Interest
-	Managing and developing teams
-	IT Service Management
-	Business Relationship Management
-	Project management
-	Business Process Improvement
-	Continuous Service Improvement
-	Customer Experience, Customer Journey and Customer Satisfaction
-	Mental Health and Well-being, Talent Development & Employee Engagement, Inclusion & Diversity.

* How a customer feels about an interaction is the most significant driver of Customer Loyalty.
* At the end of the day people won't remember what you said or did, they will remember how you made them feel.

Bonjour - Je viens d'un petit village dans les deux-sevres, a cote de La Rochelle qui est au dessous de la Loire Valley.

Happy 😊 Mercredi 🥶🧊☃️🥰

Everyone #YOU know is fighting some kind of silent #battle.. YOU know absolutely nothing about 😔 😔 

This January.. Always #AskTwice  if #YOU want a true answer..
So I m asking #YOU.. How are #YOU? Non, really How are #YOU truly feeling today? 🤗 

If YOU want to listen to someone please 🙏 Listen with Your eyes and Your heart 💖 
#Listen to what they say with their eyes 

The people who notice the #storms in Your eyes.. the #silence in your voice.. and the #pain in Your heart 💖 are the ones YOU need to let in..

#Today Please 🙏 #Check on YOUR #Busy -> #Happy -> #Successful #Solopreneur friends too .. so many people are struggling in silence 😢 

If #YOU can 🐝 anything today.. Please 🙏 bee Extra #KIND to #YOU and others 
If #YOU see someone without a #smile 😊.. lend them one of yours.. it might sadly 😔 🐝 the only one they see …

Wishing #YOU a Beautiful 😍 YOU day filled with #kindness 
#Menopause #SuicidePrevention #Grief #DomesticAbuseAwareness #ADHD #Ageism #Endometriosis #Wellbeing #ProAge #Mindfulness #MentalHealth #Perimenopause #AgeInclusion

Nicolas Teston

Shine Award for delivering IT equipment to all our users and enabling them to Work From Home.

Shine Award

SHINE AWARD

WOW AWARD 2016 - Legendary Customer Service

WOW AWARD 2016

LinkedIn

Menopause in the Workplace: A Guide to Supporting Your Colleagues

Creating Flow

Cultivate Balance and Well-Being as Offices Reopen

Staying Positive in the Face of Negativity

Creating a High Performance Culture

Finding Your Introvert/Extrovert Balance in the Workplace

Building Inclusive Work Communities

Communicating with Emotional Intelligence

Discussing Racism with Dr. Christina Greer

Emotional Intelligence as an Inclusivity Booster

Fair and Effective Interviewing for Diversity and Inclusion

Improving Emotional Intelligence with Mindfulness

Inclusive Selling: Selling Across Culture, Race, and Gender Differences

Preventing Harassment in the Workplace

Be an Inclusive Organization People Won't Leave

Communicating Nonverbally

Inclusive Tech: The Case for Inclusive Leadership

Recruiting Diverse Talent as a Hiring Manager

Supporting Workers with Disabilities

Adding Value through Diversity

Delegation and Empowerment

Emotional Intelligence

High Impact Mentoring and Coaching

Leeds Beckett University

Human resources (HR) plays a key role in modern organizations and businesses, be they private sector, public sector or voluntary. This human resources diploma course covers diverse topics in HR, from the role of the human resources manager and how to recruit, select, train and assess employees, to employee motivation, employee-employer relations, and how to manage change within an organization

Alison.com

The effective implementation and control of modern information technology (IT) is a key aspect of running any successful business and organisation. The Diploma in Information Technology Management explains the fundamental role IT plays in both the structure and control of the modern business, and why a successful manager must have an excellent grasp of the functionality, capabilities and effects of the technology that he or she must implement and manage.

Human Resources is a key component in successful organizations and businesses. 
-  Various functions of HR in organizations including responsibilities and objectives, the employment cycle, job analysis, recruitment and selection, and performance appraisal as well as employee relations, and managing change within the workplace. 
- The factors that influence the workforce, including strategies for motivating employees, and the role the HR manager plays in implementing these strategies. 
- The employment cycle and looks at factors such as training employees, employee recognition and rewarding employees. It describes in detail important responsibilities of HR staff such as job analysis, recruitment, selection, contracts, and termination of employment. 
-  Different management styles and how to deal with potential conflict between management and employees. HR staff must be aware of continual changes in areas such as technology, legislation, and workplace employment conditions. 

Leeds

Leeds Park Lane College

Lycée d'Hôtellerie et de Tourisme de Gascogne

college blaise pascal

Asean Online Education AOE

English

French

TDDI

Reducing waste and protecting the environment

IT Service Desk Manager - Mental Health First Aider - Licensed Menopause Champion

Happy 😊 ⛄️ ⛄️ Mardi 
Anyone else waking up to snow ⛄️?

#YOU are so busy working on your goals and targets that #YOU forget.. #YOU Must 🐝 working on -> #YOU too every day 🥰🦋

#NOW is the Best time to Take #YOUR power back 💪🪄💥

Too often.. the hardest part of #YOUR happiness.. is Truly Believing #YOU are WORTH the trip … 

#Today Please 🙏 Empower-> #YOU.. by giving-> #YOU the 🎁 of #selfcare -> #selflove and #selfworth .. 🦋🪄

-> #YOU are 💯 WORTH IT
-> #YOU deserve to 🐝 happy
-> #YOU deserve a better life
-> #YOU are NOT done
——> #YOU do NOT have an expiry date 🦋💖🪄

If #YOU don’t go after what #YOU truly want.. #YOU will never have it 😔 😢 

#STOP accepting less than #YOU deserve..

Life starts at #womenover40? #womenover50? #womenover60? Absolutely not.. YOUR life will truly start the moment YOU give -> the Power 💥 to go after what YOU want 

Wishing #YOU a Beautiful 😍 day  using YOUR #Superpowers 💪✨💖🦋💥
#Menopause #MentalHealth #DomesticAbuseAwareness #Ageism #ProAge #Alzheimers #ADHD #Perimenopause #Midlife

Happy 😊 Lundi 🥰💃☃️☃️
#STOP doubting-> for everything YOU aren’t 
#START Loving 🥰-> YOU for everything YOU already are..

#Decline what is making YOU unhappy 😔 
#Delete who is holding YOU down 

In #France, we say #JoiedeVivre .. translating to Joy of Living..
It’s the essence of True #Happiness when #YOU cherish every moment in #YOUR life and Everything about -> #YOU 

Joie de vivre is an #attitude.. to choose #Positivity and #Joy while practicing #Mindfulness and #Gratitude 
It’s an invitation to a #dance 💃 called Life
It’s the ability to find #delight in every situation.. like ❤️ #dancing 💃 or #laughing 😆 until your stomach hurts 🤣 

La vie n’a pas besoin d’etre parfaite.. pour etre Magnifique… 🦋💃🪄

Don’t have regrets.. #DO more of what is making #YOU happy 😊 💃🦋🥰

In case no one told #YOU today 
#YOU are Brave -> #YOU are Loved -> #YOU are WORTHY 💃🥰✨🪄💪

Today please 🙏 #FallInLove 😍 with being #YOU 🥰💖💜💝🫶🤍🩶
Wishing YOU a Beautiful 😍 💃🦋 YOU New Year 2026 🪄🪄🪄 #BonneAnnee
#Menopause #DomesticAbuseAwareness #MentalHealth #SuicidePrevention #Ageism #PostMenopause #ProAge #Perimenopause #MenopauseFitness #ADHD #Dementia #Neurodivergent #Midlife #NEVERtooold #Ageisjustanumber

Happy 😊 Snowy ⛄️ Jeudi 💃🤗🦋

Everyone has doubts 😔 but #NEVER say that #YOU aren’t good enough 💪👊🥰🦋🪄
-> #BelieveInYOURWorth ✨🦋🪄💪🥰

Believe moi.. -> #YOU WILL feel so Powerful 💥 💪 -> AMAZING 🥰💖💃 and Unstoppable once #YOU give -> #YOU the permission to discover-> YOUR WORTH 💎🥰🪄

#Butterfly 🦋’s transformation and #Happiness 🥰 start with a Beautiful 😍 inside.. transformation 🪄🦋🥰

#NOW is the time to say NON to what or who is making YOU unhappy 😔 
#NOW is the time to say NON to what is stopping YOU for being -> YOU
#NOW is the BEST time ✨🪄💥 to #Declutter Anything or Anyone who don’t Appreciate-> YOUR WORTH 💎🦋🥰

#NOW is the Best time to 🐝 and feel #Fearless 🐅 and #Fabuloud 💎🦋🥰🪄

#Today please 🙏 🐝 Brave.. Try something #YOU have not done before.. Give -> #YOU the permission to Appreciate Empower Celebrate and Love 🫶 #YOUR transformation 🦋… by giving #YOU the POWER 💥 to #BelieveInYourWorth 

#YOU deserve better -> #YOU deserve to become -> 🦋 that woman #YOU have put on hold for too long … 

Wishing-> #YOU a Beautiful 😍 #IamWorthIT Jeudi 💎✨💪🦋🥰🪄
#DomesticAbuseAwareness #ADHD #Menopause #MentalHealth #Ageism #SuicidePrevention #Grief #PMDD #PostMenopause #SurgicalMenopause #Alzheimers #Dementia #NEVERtooold #Wellness #Mindfulness #Yoga

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