BYRAM

•	Achieved a 90% customer satisfaction rate as measured by feedback surveys by effectively communicating with customers through phone, email, and chat channels to address inquiries and resolve issues in a timely manner. Provided timely assistance and support to clients, resulting in a 15% reduction in client queries and hurdles.
•	Led a team of customer support representatives, achieving a 20% improvement in first-call resolution rate and a 15% decrease in average response time..
•	Successfully managed up to 150 small to mid-sized customers which resulting in a 75% increase in customer satisfaction and retention rates.
•	Acted as the primary point of contact for clients, resulting in a 47% increase in client satisfaction and retention.
•	Mentored the 21-person customer service team on best practices to ensure customer satisfaction, resulting in a 36% uptick in 5-star reviews . 
•	Implemented customer feedback surveys, resulting in a 17% improvement in customer satisfaction scores.
•	Collaborated with internal teams to ensure timely and successful delivery of digital solutions, achieving a 62% increase in project efficiency.
•	Addressed client inquiries, concerns, and feedback promptly, resulting in a 34% decrease in client escalations and disputes.
•	Led a team of  58  personnel, assigning daily tasks and monitoring progress to ensure alignment with project objectives and milestones

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NEHIL SHARMA's Linkedin Analytics

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NEHIL SHARMA

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NEHIL SHARMA's Linkedin Analytics