Miguel S.

Seeking new opportunities, Immediate Start

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• Develops and implements IT Go-To-Market strategies to help meet financial and operational needs. 

• Work cross functionally to ensure programs have the right balance of operational excellence, program rigor, execution, and sustainability.

• Manages staff: Hiring, supervising, coaching, mentoring, and managing employee concerns and performance.

• Identifies, confirms and obtains participation from required cross-functional teams. Works with the other team members and strategic business initiatives to do this effectively.

• Operate as a consultant to the business by understanding team needs and gaps, and design, build, and execute programs that fill these gaps.

• Establishes and reviews performance metrics by defining relevant performance metrics for continuous improvement (CI)

• Utilizes performance data to drive strategic decisions and enhance processes.

• Build strong relationships to collaborate with the revenue leadership team to develop comprehensive enablement programs focused on onboarding best practices, role based learning, and engagement.

• Actively seeks input and feedback from stakeholders including employees, customers, and partners, to identify improvement areas.

• Oversee the development of programs and drive end-to-end project planning and program communications, including coordinating the work of internal teams and external vendors, creating project timelines and implementation plans, building content, tracking deliverables, reporting on progress, and effectively leveraging team resources to meet defined goals.

• Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time and costs while developing resolutions to complex problems that require the frequent use of creativity. Ensures proper documentation.

Business Operations/Director, | Go-To-Market Partner Programs | Product Management 

RevGen Partners

• Drive business outcomes across Finance, Product, and Engineering as FP&A PMO Lead. 

• Partner with the executive team to define strategy of products that fuel customer productivity and agility, and deliver programs in line with organizational goals. Enabled product innovation for our customers with new and enhanced services, and engineer our infrastructure to meet customer demands at scale.

• Set the operational rhythm of the organization, define OKRs, and quarterly release planning that align with top level objectives and methods.

• Develop program budgets across multi-year roadmaps with OEM and ISV Partners, implementation plans and manage tradeoffs.

• Designed and established program to display Finance IT project Power-BI dashboards aligning resources to strategic goals, investment mix targets, with business and value realization reviews for projects ranging from $100k-$2.2M.

• Achieved 100% NPS by leading the Finance Strategic Transformation Office for FP&A focused on customer experience & cost savings.
• Produced 100% compliance and value realization through effective portfolio management with AI data science teams.
• Translated application development business requirements, demonstrated ability to take ownership, communicated development status for an automated generative AI IT project intake process for Finance.

Consultant, Senior Manager

HHAeXchange

HHA Exchange cloud-based software has helped thousands of personal care providers, self-direction program administrators, managed health care organizations (MCOs), and state Medicaid agencies achieve operational efficiency, increase compliance, and improve member outcomes.  New CEO hired, Paul Joiner, resulting in reduction in force impacting my team including myself.
Acheivements:
Reporting to the Sr Director of Product Market, perform end to end go-to-market strategy and execution for an iOS and Android Regenerative AI mobile application in support of annual SaaS revenue of $72.7M. 
• Executed end-to-end 100% GTM activities releasing a mobile app generating $172.7M in annual SaaS revenue.

• Led development for a new generative Ai mobile app salvaging hundreds of payer and provider contracts eliminating revenue loss.

• Coordinated end-to-end GTM Strategy activities and developed policy with Design, R&D, UAT, Product, Marketing, Sales, Data Science, Analytics, Support, Legal, Customers, and AI teams for the flagship mobile application product launch.

Consultant, Product Manager, Market Development Programs

Lumen Technologies

Customer and employee experience is at the heart of everything I believe in. 
 New CEO hired, Kate Johnson from Microsoft, resulting in reduction in force impacting my team including myself. 
• Drove strategy and policies for CDN, SDWAN, SASE, and Security SaaS products through automation, conversational AI projects, advisory, and sales content with revenue of $268.2M/yr. 
Impact:
Reporting to the Sr. Director of Digital Platforms and Applications which provides the backbone to Content Delivery Networks (CDN).
•  Led supporting 11-15 strategic programs transforming $168.2M/yr Digital Product Platform Solutions. 
•	Managed vendor relationships for OEM/ISV platform customizations by industry. 
•	Solved complex business problems with statements- definitions, requirements, personas, roadmaps, value/success metrics, scope, MVPs, Epics/Stories, and Journey Maps. Achievements: 
•	Developed presentation for OPEX Week World Summit in Florida. 
•	100% success with establishing org's PowerBI reporting program through intake, dev/prod process for corporate and self-service reporting needs.
•	Improved new product introduction governance program improving intervals, content creation -update and enhance product/solution and tech integrations launch positioning, messaging, blogs and associated content, capacity planning and forecast predictability.
•	Led and launched a regenerative and conversational AI chatbot focused on customer experience reducing overhead costs by over 45%. 
•	Simplified customer digital outreach program saving over $160k in 4 weeks, improved revenue ability by over 65% through modernized contractual financial cost models. 
•	Implemented global standardized monthly reporting capability reducing review/approval time by 155% from 8 days to 1. Genesys metrics
Platforms used: Itential, Flightdeck, Jira, Confluence, Power BI (PBI).

Senior Manager, Product Automation and Reporting Center of Excellence (COE)

Maxar Technologies

Developed and executed business strategy, policy and change management to assess, implement and operationalize global corporate IT transformations for Public sector business outcomes.  
•  Initiated and led a PMO where I performed governance, intake, reporting, and stakeholder meetings with all functional business executives to drive customer and employee transformations. 
•  Drove modern efficiency, cost savings, and managing teams of partners, project managers and engineers. 
Achievements while reporting to the Sr. Director of IT, developed and gained approval on corporate wide communication to share the program vision, strategy, goal and communication plan in just 2 weeks since onboarding. 
•  Operationalized Maxar IT Product Management delivery model at 17% under schedule, 11% under budget, achieving 100% 1H21 target. 
•  Saved 63% efficiency automating on a customized version of ReadyWorks vs. SharePoint. NIST 800-171, Aerospace, Space Technology, Defense, Satellites, Geospatial Imagery

Consultant, Technical Program Implementation, Delivery and Product Leader

Microsoft -Experis

At Microsoft we are dedicated to advancing social and organizational success with connected experiences. Customer experience is at the heart of everything I do. I am proud to lead Product Management to help you achieve more with Microsoft's Cloud product solutions enabling business transformation.
I specialized in driving a focus on global adoption and usage of Microsoft Edge Browser built on chromium with Microsoft Bing/Co-Pilot Search with Chat GPT with the intent to setup the future of search with OpenAI.
•	Drove strategy and execution for product adoption targets for phase I of regenerative AI-powered Bing, Co-Pilot, ChatGPT search engine and Edge browser with Microsoft’s top 2500 customers.
•	Accelerated data analysis for OKR, KPI, ADO, GtM Revenue Goals: FastTrack includes M365, Edge, Azure, Teams.
•	Achievements: Field and Sales Playbook Updates, Objection Handling for identified blockers, Newsletter kickoff, V-Team advisory support, GtM Adoption and Change Management Workshops, Partner Enablment, Enhanced PBI Report Modeling. Azure Dev Ops (ADO)

Consultant, Senior Global Product Operations Manager

Kronos Incorporated - , SaaS HR Platform

We believe great businesses are powered by great people! This is why Kronos offers the industry’s most powerful suite of cloud SaaS tools and services to manage and engage your entire workforce with over 42 years of experience.   Covid pandemic and merger with UKG resulted in organizational reduction in force including myself
•  Developed strategy and policies to triple capacity and cloud services revenue from $7.2M in 1 year.. 
•  Accelerated onboarding 60%.  Saved over 30% workload through automation of Ed Services Enrollment. 
•  Modernized Partner Delivery HCM SaaS operations to triple capacity and cloud services revenue $7.2M in 1 year.
•  Improved partner training enrollment by 65% from 10 days to 3 days. Designed Partner RFP methodology framework. ISV and Professional Service Partners include Sability, Accenture, and more.
•  Leveraged best practices from consulting in PMO, Partner, and Service Delivery Roles. Smartsheets, SFDC

Consultant, Partner Program Manager, Partner Delivery Services

Qlik

Data Visualization, guided analytics, and reporting solutions, $634M revenue 2023
Private equity Thoma Bravo takeover resulting in reduction in force impacting my team including myself.
Acheivements:
•  •	Developed strategy and policies for the OEM Partner Program Management Office with a focus on CX/Partner Land, Adopt, Expand, Renew journey, global enablement, achieving revenue with goal attainment of $66.7M.
•  Performed governance, intake, reporting, cadence meetings with all functional business executives to drive customer and employee experience. 
•  Managed cross-functionally across Sales, Marketing, Professional Services, Product, Engineering, and Legal to facilitate alignment, increase attach rates, and manage communication ensuring the success of our key strategic initiatives.
•  Launched and operationalized the OEM and ISV Embedded Analytics Portfolio improving branding, pipeline, communications, growth, and enablement incentives for the partner Land, Adopt, Expand, Renew journey.
•  Formulated the company’s $97M OEM/MSP Global go-to-market Partner business strategy for certifications, renewals, new SaaS subscription ACV and professional services for Business Intelligence and AI solutions.
•  Doubled sales with 34 reps/1200+ Partners improving performance and productivity:
Managed Cisco and Core Logic.
Developed Customer Success and Partner Succcess LMS Learning map to increase knowledge, skills, abilities, retention, and competencies.
o	Launched the Qlik OEM Tiered Partner Program at Qonnections event. This program provides guidance of the tiered path for promoting partners to access benefits and expand business.
Designed and Executed the successful 3 Pillar Partner & Sales Welcome and Onboarding contractual program.
-LMS Enablement training, Marketo email campaign, Partner Newsletter, Partner Portal Redesign.
•  Leveraged best practices since having consulting in PMO, Partner, and Service Delivery Roles. Gainsight, SFDC, Confluence, Jira,

Senior Partner Program Manager, Global OEM Partner Enablement PMO

Dell EMC

Promoted to a position with progressive responsibility and leadership including managing a corporate global budget of $92M while serving in the company’s global Customer Service Shared Services subcontracting organization. Global Subcontracting Partners included: Wipro, Bull, Unisys, Siemens, Tata, HCDISC, Estratel, Multi-Sistemas, ECCSA, HCL, DZ Solutions, and more.
•  Managed the strategy and policies to drive Dell’s global outsourced service delivery with Managed Services Partners with an operating budget of $92M for cloud transformations. 
•  Managed globally dispersed resource pools in an effort to augment skills and proactively identify sourcing GAPs based on delivery portfolio and the proper long term planning of high/low cost labor pools against market demand for partner types: Authorized Service Provider (ASP), Managed Services Provider (MSP), Professional Service Provider (PS)
 •   Maintained comprehensive responsibility for the management and reporting of Human Capital Management (HCM) budget, forecasting, invoicing, vendor management, service level agreement (SLA)/key performance indicator (KPI) reviews.
 •   Led in a manner that ensured strict compliance with corporate policies and legal requirements across global market while building relationships across the organization at all levels to drive influence. 
•   Redesigned the Partner Portal user experience to provide benefits, value, and collateral to valued global subcontracting Program Infrastructure, cultivating ASP, MSP, PS partners.
Leveraged best practices from consulting in PMO, Partner, and Service Delivery Roles.
•   Acquisition integration. Integrated Isilon Product and Partner delivery into EMC Global Delivery, PS, MS partner model. 
•  Enabled partners to service and support Content Delivery Networks (CDN).
•  Updated projects leveraging Lean Six-Sigma methodology using Pentaho, Tableau, Atlassian/Jira.

Sr Partner Program Mangager, Global Partner Program PMO

Promoted to a leadership role for success in consulting with multiple critical-care, high-stake Fortune 500 global clients.
•  Led the most-complex software and system integration challenges acting as the “Chief Operating Officer” of the alliance as one of two "roving account consultants" to support the most challenged and at-risk Elite Accounts.  
•  Managed and developed client relationships and infrastructure strategy to grow adoption and usage for client success.
•   Changed the strategic direction and user experience with top key Customer, Partner, System Integrator, and OEM accounts with revenue ranging anywhere from $12M-$72M including AWS, Disney, Verizon, Cisco, Microsoft, Google, Visa, Qwest, CenturyLink Savvis, T-Mobile, Verizon, IBM, Nike, NYSE, SCL Health, Swedish Medical, McGraw Hill and many more..
 •   Designed employee engagement and training programs to take customer-centricity down to the front lines globally to reduce churn and provide a world-class customer experience to drive services and product adoption initiatives. VMware, RSA cybersecurity, etc

Senior Customer Success Manager – Enterprise Elite Accounts

I believe greatness evolves and I'm grateful for each day. Professionally, I offer over 15+ years of experience advising others in best practices of Strategy, Operations, Risk Mitigation, and Go-to-Market programs with some of the Worlds coolest companies and customers. Accelerating digital journey outcomes is what I specialize in having worked at Mega companies like Microsoft, DELL/EMC/RSA, Oracle, Qlik, Maxar, Lumen(CenturyLink) and more. One of my strengths is to adapt to highly ambiguous situations, cultures, and envision, design, unify, communicate and execute transformation programs that innovate customer satisfaction, business value, and build productive teams.

I've been effective working with leaders in matrixed organizations and consistently hitting their goals. Therefore, I challenge myself to find trapped value, gain agreement on a success vision, and execute to rapidly scale and improve outcomes in CX and company health making me an valuable asset to clients, members and organizations.

Leadership Philosophy:
I am a proud Veteran and my leadership is guided by a commitment to service. I believe in the four principles of integrity, accountability, responsibility, and trust. But I appreciate the people and teams I work with. Therefore, I am recognized for the ability to help others reach their goals. 

Notable Achievements:

➢GO-TO-MARKET PRODUCT ADOPTION - At Microsoft, I drove operations to achieve world-class customer experience through executing AI SaaS go-to-market product adoption goals with ChatGPT (Bing) with Edge browser. 

➢PMO, PRODUCT AND COE LEADER - At Lumen, I drove cutting edge IT projects including: AI conversational chatbot, New Product Introduction for Secure Access Service Edge(SASE), and modernizing the revenue model for contract terms and conditions. 

➢PARTNER LIFECYCLE MANAGEMENT – Designed, launched, managed global partner programs as part of go-to-market strategy with DELL, Qlik, Lumen.

➢STRATEGY - Trusted advisor to business leadership, responsible for operationalizing strategy and roadmaps as a Consultant in Government and IT Consulting.

Competencies & Skills:
Leadership + Product Management + GtM Strategy + Partner Programs + Program Management + Cost Containment & Revenue + Communication + Retention/Nurture Programs + Change & Risk Management + B2B B2C + Compliance + Performance & Growth + Enablement + OKR + Agile+ Brand Safety + Risk Mitigation + Cross Functional Collaboration+ Coaching & Mentoring

Will Travel up to 50%
ENTJ  Myers-Briggs Profile

Sr. Strategic Initiatives Leader, COE -Automation and Reporting

Customer and employee experience is at the heart of everything I believe in. Reporting to the Sr. Director of Digital Platforms and Applications, I lead a team achieving strategic programs with Lumen Platform Solutions for SDWAN, SASE, and Security with a focus on automation, reporting, policy, governance, and go-to-market strategy. I solve complex business problems with statements/definitions, personas, roadmaps, value/success metrics, scope, MVPs, Epics/Stories, and Journey Maps. Achievements: While reporting to the Sr. Director of IT, designed presentation for OPEX Week World Summit in Florida 2021. 100% success with establishing org's PowerBI reporting program through intake, dev/prod process for corporate and self-service reporting needs, Improved new product introduction governance program improving intervals, capacity planning and forecast predictability, simplified customer digital outreach program saving over $160k in 4 weeks, improved revenue ability by over 65% through modernized contractual financial cost models, Implemented global standardized monthly reporting capability reducing review/approval time by 155% from 8 days to 1.

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