ITX Limited

In my role as a Client Coordinator, I specialize in managing client relationships and engagements exclusively within the United States market. My responsibilities hencompass a spectrum of crucial functions: 

- Client Engagement Management: I serve as the primary liaison between the organization and its clients, managing inquiries, feedback with a keen focus on prompt resolution and nurturing enduring relationships.

- Project Facilitation and Execution: I play a pivotal role in supporting the development and execution of client projects and initiatives. By aligning closely with client objectives and coordinating cross-functional efforts, I ensure the successful delivery of projects within specified timelines.

- Collaborative Client Solutions: I thrive in collaborative environments, working closely with cross-functional teams to craft tailored solutions that address client needs comprehensively. By leveraging diverse perspectives and expertise, I contribute to the delivery of exceptional service and value to our clients.

- Insightful Reporting and Analysis: My responsibilities extend to generating insightful reports and analyzing data pertaining to client interactions and outcomes. Through meticulous analysis, I glean actionable insights that inform strategic decision-making and drive continuous improvement initiatives.

- Commitment to Professional Growth: I maintain a steadfast commitment to my professional development, actively engaging in training initiatives and seeking opportunities to refine my client service skills. By staying abreast of emerging trends and best practices, I continuously enhance my ability to deliver exceptional service to our valued clients.

In embodying these responsibilities, I am dedicated to upholding the organization's commitment to excellence and fostering enduring client partnerships that drive mutual success.

Client Coordinator

ASL BPO

As a Back Office Representative, I specialize in driving operational excellence through comprehensive data management, market trend analysis, and efficient project coordination. My role encompasses a spectrum of responsibilities, including projects and claims processing, report submission, lead generation, data entry, and providing valuable virtual assistance.

🌐 Key Accomplishments:
Successfully contributed to a range of projects.
Currently overseeing client relationships for three projects based in the USA, ensuring seamless communication, project success, and maintaining a high level of client satisfaction.

🔍 Responsibilities:
Data Management: Meticulously handling data to ensure accuracy and relevance.
Market Trends Analysis: Leveraging analytical skills to identify and respond to industry trends.
Project and Claims Processing: Overseeing end-to-end processes for optimal efficiency.
Report Submission: Creating and submitting comprehensive reports for informed decision-making.
Lead Generation: Proactively identifying and nurturing leads to contribute to business growth.
Virtual Assistance: Providing support through meticulous data entry and virtual assistance.

Back-Office Representative

As a Dedicated Customer Care Representative with a track record of being recognized as the best performer multiple times. I am dedicated to providing unparalleled service that directly addresses our customers' needs. Contributing to the success of a leading organization, I uphold a commitment to excellence. I follow industry best practices to offer a diverse suite of outsourcing services, empowering clients to achieve their coveted business goals.

🔍 Key Responsibilities:

Award-Winning Service: Consistently recognized as the best performer, surpassing customer expectations.
Best Practices Adherence: Committed to upholding and implementing industry best practices for optimal service delivery.
Comprehensive Outsourcing Solutions: Provided a wide range of outsourcing services strategically designed to support clients in realizing their specific business objectives.
Experience Elaboration:
In my role as a Customer Care Representative, I have not only consistently met but exceeded performance expectations. As a best performer, I have been instrumental in understanding customer requirements, resolving queries effectively, and ensuring a seamless experience.

🚀 Key Achievements:

Consistent Excellence: Recognized several times for outstanding performance and commitment to service excellence.
Contributed to Best Practices: Played a pivotal role in the development and implementation of best practices for service delivery.
Strategic Outsourcing Solutions: Provided comprehensive solutions that align with clients' business objectives.

💡 Professional Approach:
My professional approach involves setting high standards for service delivery and consistently surpassing them. By understanding the unique needs and challenges of our clients, I have effectively contributed to their success, fostering lasting partnerships.

Customer Service Representative

Labaid Hospitals and Diagnostics

As an Experienced Customer Care Executive with a comprehensive background in providing exceptional service within the healthcare sector. My tenure at Labaid in Kalabagan, Bangladesh, has equipped me with a wealth of expertise in addressing patient needs, resolving insurance claims, and ensuring a seamless healthcare experience.

🔍 Key Responsibilities:

Patient-Centric Service: Answered phones and effectively managed patient inquiries to provide personalized and compassionate assistance.
Appointment Coordination: Successfully facilitated appointment scheduling, optimizing patient flow and ensuring timely access to medical care.
Insurance Claims Resolution: Specialized in resolving patient insurance claims, navigating complexities, and expediting claim processes.
Resourceful Assistance: Directed patients to the proper resources for comprehensive support with their medical care-related issues.
Experience Elaboration:
As a Customer Care Executive at Labaid, I played a crucial role in ensuring the smooth interaction between patients and healthcare services. I demonstrated a deep understanding of medical care processes, benefits information, and insurance claims. My responsibilities included promptly answering patient queries, facilitating appointments, and resolving insurance-related issues.

🚀 Key Achievements:

Efficient Appointment Management: Streamlined appointment processes, enhancing patient experience and satisfaction.
Effective Insurance Claim Resolution: Successfully resolved patient insurance claims, contributing to a positive financial experience for patients.
Resourceful Patient Assistance: Directed patients to appropriate resources, ensuring comprehensive support for their medical care concerns

💡 Professional Approach:
My professional approach revolves around prioritizing patient needs, ensuring effective communication, and providing empathetic assistance in the healthcare domain.

Customer Care Agent

My expertise lies in driving operational excellence, managing data, and delivering impactful results in project management. With a strong foundation in engineering principles and a keen eye for detail, I have consistently contributed to the success of projects by ensuring seamless execution and fostering strong client relationships. My dedication to continuous improvement and adaptability has enabled me to thrive in dynamic environments, making a positive impact wherever I go.


Key Skills:

🔄 Project Management: Successfully overseeing projects, ensuring seamless execution and client satisfaction.

💭 Analytical Thinking: Utilize analytical skills to interpret data and information, informing strategic decision-making and problem-solving.

📊 Data Management: Proficient in handling large datasets, ensuring accuracy, and extracting valuable insights.

📈 Market Trend Analysis: Leveraging analytical skills to identify industry trends, enabling informed decision-making.

🚀 Project and Claims Processing: Adept at managing end-to-end processes, ensuring efficiency and adherence to timelines.

📑 Report Submission: Experience in preparing and submitting comprehensive reports for informed decision-making.

🎯 Lead Generation: Proven ability to identify and nurture leads, contributing to business growth.

💻 Data Entry and Virtual Assistance: Meticulous attention to detail in data entry and providing virtual support.

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Mehjabin Shahidi Medha

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Mehjabin Shahidi Medha's Linkedin Analytics