Laura Livers joined Intouch Insight in July 2021, bringing a wealth of experience in customer experience utilizing a myriad of research methodologies. 

Prior to joining Intouch Insight, Laura served as the EVP, US Qualitative Solutions for Schlesinger Group following the acquisition of Focus Pointe Global, where she served as Chief Executive Officer. Laura has led the successful integration of eight companies and panels to deliver one seamless, exceptional brand experience for clients. She believes in the power of data and is passionate about empowering her team to help clients bring the voice of the customer into the boardroom. Her objective is simply to provide the world’s best service offerings through intelligent recruitment, emerging technologies, world-class project management, compliance excellence, and trusted relationships.

Laura’s expertise in marketing research and data collection includes partnering with all types of researchers, including insights providers, brand and consulting agencies, and Fortune 500 companies. Prior to joining Focus Pointe Global in 2009, Laura served as President of mystery shopping firm Shop‘n Chek Worldwide, now MarketForce.

Specialties: Leadership, M&A/Acquisitions, Strategic Planning, Operations, P&L/Budgeting, Sales & Marketing, Quality Assurance, Personnel & Performance management

Hard to believe it’s been 4 years at Intouch Insight.
Time really does fly when you're doing work you care about.

I joined SeeLevel HX in 2021, and not long after, we became part of Intouch Insight.
Since then, it’s been a wild and rewarding ride.

I’ve worked with amazing people.
And learned more than I could’ve imagined about growth, leadership, and what it takes to keep the customer at the center of everything.

A few things I could share from what I learned?

✔️ Culture isn’t something you merge, it’s something you build
✔️ Listening well is a superpower
✔️ Great teams don’t just get results, they lift each other up

I’m so grateful to be part of this team.
And I’m excited for what’s ahead.

Thanks to everyone who’s been part of this journey!

Laura Livers

Chief Revenue Officer at Intouch Insight | Driving Revenue Growth with Strategic Insights

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Weekends at restaurants are supposed to feel special.
But sometimes, they don’t.

It takes one wrong order to turn a fun night out into a frustrating one.

We hear it in guest feedback all the time:
“I was really looking forward to this, and it just didn’t feel good.”

And just like that, a missed moment.

Fridays and Sundays matter.
Birthdays, post-game treats, just-because meals, these are memories in the making.

Our teams are out there working hard.

And the goal stays the same.
Make it feel good. Make it feel right.

That’s why we’re working with QSR leaders to really listen.

To understand what’s working (and what’s not).
To fix the small stuff before it becomes big stuff.
To make sure every weekend feels smooth, warm, and worth it.

We help QSR teams listen better, spot weak spots, and turn service misses into standout moments.

If that sounds like something your team could use, let’s chat!

You don't need 20 years of experience to lead. 
You need someone willing to bet on you.

Alicja Drazek became a McDonald’s franchisee at 30.

Today, she runs 3 restaurants.
Her secret?

Care about your people.

Give back to your community.
And always keep learning.

Alicja didn’t just study business.
She worked the fryer, the register, the floor.
She trained for two years in every role.

Now, she mentors young managers.
 
Some are just 20.
They join meetings. They learn the numbers.
They are hands-on in the business.

She makes it fun, too.
Shoutouts. Contests.

A culture where everyone feels seen.

Alicja says:
“We operate differently when people understand WHY decisions matter.”
 
That’s how trust grows.
That’s how leaders grow.

She’s also big on giving back to youth programs, mental health support, and Ronald McDonald House Charities.

And her message to women in business?
“There’s always room at the table. Your voice matters.”

How do you help young talent grow?

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