KPMG India

Associate Director

Intellect Design Arena Ltd

- Account Managment and Building Long Term Client Relationship
- Delivery Management and Scaling up the Solutioning
- Partnering the Customer to provide Strategic Directions in managing the Program and streamlining the Operations.

Assistant Vice President

LiquidHub

Program Manager

- Project Management
- Portfolio reporting
- Deliverables Management

Project Manager

Accenture

- Project and Program Management
- Business Operations Lead

Associate Manager

Cognizant Technology Solutions

-Presales, Consulting and MIS Reporting
-PMO for a large account.

Sr. Business Analyst

Microsoft Corporation

Management Intern

Infosys Technologies Limited

- Onsite Client Co-ordinator
- Project Lead and POC for the Offshore team
- Business Analyst on Insurance domain (Life/P&C)

Team Lead

At KPMG India, my role encompasses forging strategic client relationships and delivering robust solutions. With a rich background in program management, I specialize in consulting and customer engagement, ensuring that our team's contributions propel the success of our clients' ventures. 

My commitment lies in nurturing trust, upholding integrity, and fostering transparency within professional partnerships. Leveraging my expertise on Hybrid Delivery methodologies, Industry best Practices, and Robust frameworks, I am dedicated to guiding operations that optimize performance and drive business growth. Let's collaborate to unlock new opportunities and achieve excellence in your strategic endeavors.

Sometimes, the best business lessons come from the most unexpected places… like buying a new pair of spectacles 👓😄.

I recently went through the process of replacing my old specs, and it turned into a powerful reminder of a simple truth: we humans love attention, care, and the feeling of being valued - the true essence of “Customer is King.”

Sharing my story with a dash of humour, but more importantly, with customer-experience lessons that every brand can benefit from.

Would love to hear your thoughts, and your own memorable customer service moments too! 👇✨

Lathesh Balakrishna

Most things in life have already gone digital such as banking, groceries, gadgets, matrimony, and even office gossip now circulates in HD 📱😄. But wh

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