ICQ Global Academy

ICQ Global Academy is a collaboration with the most experienced partners of ICQ Global who are committed to raising the standards in the field of coaching, leadership and team development. 

Why is it important? The reason is that employee engagement scores have been sharply declining for years while burnout rates are skyrocketing in organisations despite spending more and more on popular programs. There are 3 main reasons why those future-risking solutions do not deliver the results the clients hope and pay for:

- the evaluation is based on how informative and entertaining they were instead of measuring their impact on those who matter the most, the team
- they solve problems that are not the real issues without diagnosis 
- they are were designed for the challenges of the last century, not the current ones

Less hype, more science, better results - the guiding principle of our experts who diagnose the root cause of the challenges and measure the progress in a transparent way. Why would you even settle down for less?

Global Partner and Coach

ICQ Global

ICQ Global is a multi award-winning people development organisation providing coaches and corporate clients with innovative solutions to level up individual and group performance by measuring, visualising and optimising the 3 invisible forces that make or break a team: psychological safety, motivation and cognitive diversity. 

The complete range of ICQ Solutions is available through our global network of more than 200 experienced and qualified trainers and coaches in over 50 countries. It has already benefited Fortune 500 companies, national governments, European Parliament, universities and smaller organisations.

Strategic Partnerships Director

Creating a visibly diverse group is relatively easy, turning it into a high-performing team where the members feel safe and motivated enough to contribute, innovate and collaborate with people who think and behave differently is much more challenging. 

GROWTH ZONE is the most complete and up to date, ICF accredited solution for coaches and corporate clients to measure, visualise and optimise the 3 invisible forces that make or break a team: psychological safety, motivation and cognitive diversity.

GROWTH 2.0 Licensed Partner

Global DISC™ is an ICF accredited, multi award-winning coaching solution for unlocking the potential within and between people by leveraging individual and group mindset. 

It introduces the topic of cultural intelligence (ICQ) using the language of the most widely used behavioural model, DISC.

Global DISC™ addresses this challenge simultaneously on 2 levels : 

-Individual level: improve cognitive and behavioural flexibility to see the same situation from different perspectives so they can choose to respond instead of reacting.

-Group level: bridging the interaction gap responsible for an average 79% of lost potential in a team by minimising conflicts and maximising co-operation.

It is a blueprint how personality types and cultural background influence the 3 layers of our identity WHAT, HOW and WHY we do feel and act so differently and how to turn those differences into synergy.

Global DISC Licensed Practitioner

Relationship Manager at ICQ Global 

UK ICF

The International Coaching Federation (ICF) is the leading global organization for coaches and coaching. ICF is dedicated to advancing the coaching profession by setting high standards, providing independent certification and building a worldwide network of trained coaching professionals.

ICF Professional Coach

Coach House Bar and Restaurant Brighton  

 Manager And Wedding Coordinator

CulturePro Consulting

Cross – cultural training and organisational development consultancy
Responsible for managing and maintaining data information, creating promotional materials, online marketing, business – customer communication.
Market research, sales, project management.
Extensive knowledge of international marketing and negotiation.
Expertise in personality types and selling techniques.

Marketing Assistant

El Mexicano Restaurant

Responsible for managing the daily operations including the selection, development, and 	performance management of employees.
Develop special, promotional, and merchandising plans and advertising materials.
Oversee the inventory and ordering of food and supplies, optimise profits.

Supervisor/Assistant Manager

Proudrestaurants Ltd

Innovative marketing company specialised in restaurant bookings supported by the Sussex Innovation Centre.
Responsible for client liaison and sales, B2B.
Market research and database building.
Contribution to regional and national business plans.

Assistant Account Manager (part time)

Various hospitality venues

Companies like “Zizzi Italian Restaurant”, “Ask Italian Restaurant”, “Las Iguana Latin Bar and Restaurant”, “Costa Coffee”, “Table Restaurant - My Hotel”, Brighton.
Responsible for managing the daily operations
Managing restaurants whit up to 20 staff on shift and holding up to 150 covers at once.
Participating in corporate marketing activities within the chain, running local promotions.
Providing excellent customer service.

Mostly in managerial role

Kantor nr 10 Office Exchange

Foreign currency exchange office.
Responsible for monitoring movement on stock market. Negotiating, selling, buying different currency to banks or private customers with the best interest for the company.
Operating transaction with large amount of money.
Building relationships with diverse types of customers.

Office manager/Cashier foreign currency

Electoral Service Office SLD

Electoral Office responsible for organisation and preparing groups and candidates to elections.
Responsible for co-ordinating and effectively coaching a group of 15 youth staff helping to promote candidate for Parliamentary Election I region Pomorskie in Poland. 
Management of all direct marketing activities including fliers distribution, posters, attending on organisation events.
Keeping full responsibility of presenting best interest of candidate in public media.

The chief of youth marketing group in Parliamentary Election

Coach | Psychological Safety | Motivation | Cognitive Diversity | Leadership Development | Team Coaching | Cultural Intelligence |

In all my life I have seen people struggle and companies fail because they could not understand why their colleagues, clients or bosses were acting and thinking so differently. I was one of them. 
I spent over 15 years running restaurants, organising weddings, events and managing a diverse group of employees who served an even wider range of customers. 

I knew I was capable of doing much more, but my results did not reflect that feeling. I knew my team could have achieved more, but sometimes they clashed instead or they delivered a fraction of the results they could have. I  really thought I knew what the customers expected, yet sometimes it badly backfired.
That is how I got into coaching and the topic of cultural intelligence. It turned out that making sense of why people think and behave differently is not impossible, indeed, there is a blueprint to it which makes that process uncomplicated and practical. 

Private and professional life would be so much easier if we had been taught about this topic at school. My goal is to help others avoid making the same mistakes, feeling the same frustration I had. 
Although I love learning, I know I can make a bigger impact by connecting skilled coaches with those who want to level up their mindset so they can bring out the best in themselves and inspire others to create synergy. 

My mission is to help clients make sense of why people think and behave differently so they can level up professionally and personally while stop wasting time and energy due to self-sabotage and clashing with others.

Most communication problems don't come from what people say.
They come from what they don't notice.

Especially under pressure.

When things move fast, we default to habits:
how we interrupt, explain, defend, push, or stay silent.
Not because we mean to, but because those patterns are familiar.

That's why so many capable leaders struggle to connect across cultures, personalities and expectations.
It's not a lack of skill.
It's a lack of awareness in the moments that matter most.

Real connection doesn't require saying more.
It requires seeing more ... in ourselves first.

This is exactly what we'll explore in SHIFT: Where Self-Awareness Meets Connection.
A 90-minute interactive session focused on noticing what's already shaping your impact and working with it, rather than against it.

No extra tools to memorise.
No performance required.
Just clearer insight and more ease in how you relate to others.

If this resonates, you are very welcome to join us.

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This masterclass is for People Developers' Playground members only.
You can join live or watch the replay by becoming a member - it's free!

🎉Comment below "SHIFT" and I will DM you a link

Kasia Grabda

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