Karen Haywood

Coach Recruitment Ltd

Business Consultant, mentoring and coaching Recruitment leaders to Drive Sales Growth and Business Excellence

🔸 Operational Support and Coaching: Providing personalised mentoring and coaching to enhance personal and business effectiveness. My focus is helping you identify top talent within your team, enabling effective succession planning, and empowering you to take a more hands-off approach while maintaining a keen eye on your business.

🔸 Cultivating a Skilled and Engaged Culture: Our goal is to create a highly skilled and engaged culture within your business.  We ensure alignment with ambitious goals and targets by retaining top-performing teams and offering clear career paths. This approach facilitates effective talent management and supports your business objectives.

🔸 Strategic Collaboration: Working together strategically, we take the time to understand the dynamics of your team and establish future business needs. By defining team roles and turning vision into action, we provide operational support that drives tangible results.

🔸 Target Setting for Success: We assist in setting comprehensive targets encompassing financial goals, operational efficiency, and enhancing employee and customer experiences. Through a plan, do, and review approach, we provide coach accountability, support, and guidance to ensure continuous progress and sustainable growth.

Our holistic approach combines strategic planning, team dynamics, and operational excellence to maximize your recruitment business's potential. Let's collaborate to achieve your growth aspirations with a clear focus on results and fostering a thriving organizational culture.

Coaching & Business Consultancy, Non-Executive Director delivering scalability & growth.

🌟 Management Academy -  Unlocking Leadership Excellence and Driving Organisational Success 🌟

Are you ready to cultivate a generation of confident and effective leaders within the business? Our Management Academy offers a transformative program designed to elevate your managers into inspiring leaders, enabling them to steer your business toward new heights of success.

Comprehensive Leadership Development: Our academy provides a comprehensive curriculum that equips managers with the essential skills and knowledge needed to excel in their leadership roles. Through a blend of personalized coaching, and practical exercises, we empower your managers to navigate complex challenges, motivate teams, and drive sustainable growth.

Practical Application and Results emphasing the practical application of learned skills and knowledge to drive real-world results. The program allows managers to immediately apply what they've learned, translating theory into tangible outcomes that impact your bottom line.

Leadership Excellence for the Future: Mentoring goes beyond traditional training programs. We develop agile and forward-thinking leaders who can adapt to the rapidly changing business landscape. By instilling a growth mindset and providing ongoing support, we prepare your managers to lead with confidence and resilience in the face of evolving challenges.

Elevate Your Leadership: Let Academy be the catalyst for developing a high-performing leadership team that can guide your organization toward long-term success. Invest in your managers' growth, and witness the transformation as they become influential leaders who inspire, motivate, and achieve exceptional results.

Management Academy

Building the foundations by designing solutions to address gaps in the business setup. 

Financial planning to support the vision, translating the strategy into operational success. 

Providing the clarity and confidence by giving you the skills and knowledge

Business Mentoring small to medium recruitment business leaders 

Designed for solo business owners in Recruitment, Coaching, and Consultancy

Monthly goals clubs. Keeping you accountable to your goals.

Defining your goals and reviewing your successes

Create purpose and direction with financial planning and raising performance in operations.

Monthly Mentoring

Ditch the Script

DITCH THE SCRIPT: Elevate Skills, Accelerate Success.
 
Most leadership training is generic. Off-the-shelf content that doesn’t stick. We do things differently.  At DITCH THE SCRIPT, we take emerging leaders in recruitment and sales-driven businesses and turn them into confident, commercially aware, and strategic thinkers - the kind of leaders who own their decisions, inspire their teams, and drive real business results. Our training isn’t just another leadership course. It’s tailored, interactive, and built around DISC profiling, making it uniquely suited to your team’s specific needs. We focus on the real-world skills that matter: 
 
✔️ Giving feedback that actually lands. 
✔️ Motivating teams to perform at their best. 
✔️ Resolving conflict before it escalates. 
✔️ Thinking strategically—not just reacting. No more relying on senior management to solve problems. 

No more second-guessing. Just leaders who step up, take ownership, and deliver. 
 
If you’re investing in leadership training, make sure it actually works. Let’s chat. 
Customised tailored industry training provider, utilising DiSC as a behaviour assessment tool to elevate skills to accelerate results

Director / DiSC Certified Trainer 

Smart Solutions Recruitment

Created and implement strategic plans to improve new business sales delivery to diversify the client base.

Driven improved accountability for existing account growth and revenue streams with an overview for daily operations, sales growth, cost constraint and business performance.  

Training, coaching and development of the teams to improve product knowledge, service delivery and customer experience.  Along with leadership mentoring and succession planning. 

Promoted an inclusive and positive high performing culture, implemented best practice methodologies across the business, developed a data analysis culture within the team, leverage a performance management mindset and financial overview, deep dive of KPI’s, market and competitor analysis, customer service engagement, management and sales training. 

Key accomplishments 

	Delivered on Budget of £15.1m
	Developed and managed a team of 22 direct FTE and 800 indirect FTE.
	Grew LfL financial performance by 38%
	Improved gross profit margins by 4% to an average of 16%
	Restructured the team creating £527k in revenue growth and cost saving
	Identified and nurtured talent, promoting 4 to create future business strength.
	Accountable for 4 onsite clients across the South West, Yorkshire and West Midlands

Regional Director

Encore Personnel

Entrepreneurial sales driver; developed strategies for people development, business growth, profit generation and cost control. Providing operational support with hands on leadership, to lead, manage and create cross divisional partnerships for growth, manage regulatory compliance, performance management, focusing on financial performance, customer service delivery and staff engagement and motivation. 

A Senior Stakeholder that was instrumental in building a strategic framework for growth.  Accountable for new business development; service delivery, daily leadership of diverse multi-disciplined teams and client base, whilst creating cost effective team performance, leveraging continuous improvement and performance delivery to the business. 

Key Achievements 

	Developed strategies for significant business growth over a five-year period - At peak delivered a year on year increase of 45% increase in revenue
	Delivering business growth from the set-up of seven organic start-ups 
     Net profit improvements 43% from negotiating margin increases and  rationalising of costs and overheads 
	Opened five new offices in Slough, Leeds, Birmingham, Nottingham, and Northampton in addition to two specialist divisions (Aviation and Perm) servicing Industrial Manufacturing and Distribution sectors.
	Initiated HR strategies to improve staff retention by 23% and staff engagement by 15% plus coached, trained, and developed high performing and motivated teams resulting in 16 award winners. Resulting in improved client satisfaction and retention by 13%
	Challenged working practices and processes to reduce staffing costs by £125,000
	Improved the onboarding and hiring process to attract engage and retain talent 
	Improved frequency and quality of training from the introduction of E-Learning platforms and workshops

Operations Manager

The Best Connection

Branch Manager

Staffline Recruitment Group Plc

Running your own business shouldn’t feel this hard.

You’re wearing every hat, making every decision, and constantly questioning whether the people, the process, or the profit are where they should be. And the worst bit? You’re doing it alone.

That’s where I come in.

With 30 years in recruitment and sales, I work with owner-led businesses to take the chaos out of growth. Together, we structure the business, create accountability that actually sticks, and build a plan that doesn’t just sit in a drawer.

Clients come to me when:
❌️The team looks busy but the results are flat
❌️ Profit isn’t where it should be
❌️ They’re knackered and doing all the heavy lifting

What they get is:

✅️ A clear path forward
✅️ Straight-talking support
✅️ Confidence that the right things are getting done

Sound familiar? Let’s have a proper conversation.

karen@coachrecruitment.co.uk  OR just drop me a DM here.

Coaching & Business Consultancy | Recruitment Business strategy to deliver operational support

Mentoring and Coaching Recruitment Leaders to Drive Sales Growth and Foster Business Excellence

🔸 Operational Support and Coaching: Providing personalized mentoring and coaching to enhance personal and business effectiveness. Our focus is on helping you identify top talent within your team, enabling effective succession planning, and empowering you to take a more hands-off approach while maintaining a keen eye on your business.

🔸 Cultivating a Skilled and Engaged Culture: Our goal is to create a highly skilled and engaged culture within your organization. By retaining top-performing teams and offering clear career paths, we ensure alignment with ambitious goals and targets. This approach facilitates effective talent management and supports the realization of your business objectives.

🔸 Strategic Collaboration: Working together in a strategic manner, we take the time to understand the dynamics of your team and establish future business needs. By defining team roles and turning vision into action, we provide operational support that drives tangible results.

🔸 Target Setting for Success: We assist in setting comprehensive targets encompassing financial goals, operational efficiency, and enhancing employee and customer experiences. Through a plan, do, and review approach, we provide coach accountability, support, and guidance to ensure continuous progress and sustainable growth.

Our holistic approach combines strategic planning, team dynamics, and operational excellence to maximize your recruitment business's potential. Let's collaborate to achieve your growth aspirations with a clear focus on results and fostering a thriving organizational culture.

One of my clients grew from £5M to £8.1M in less than18 months.

They didn't hire 10 new recruiters. They didn't rebrand. They didn't buy expensive CRM software.

Here's what they did instead

Stripped out the "relationship management" excuse. Every consultant now has a BD target. Non-negotiable.

Rebuilt comp structure. Billers got rewarded. "Busy" people got performance conversations.

Sacked two senior consultants who refused to adapt. (Painful, but necessary.)

Promoted three high-performers who embraced the sales culture. Revenue exploded.

The result? £3.1M growth. Same market. Same desk fees. Different culture.

This is what happens when you stop tolerating mediocrity disguised as "I'm working really hard."

If your team is maxed out but revenue isn't moving, the problem isn't effort.

It's accountability.

Helping overwhelmed founders turn chaos into clarity. Through people, profit and process that actually work | Your Parter in Practical Business Clarity.

Most recruitment firms hit £5M and stall.

Not because they lack talent. Not because the market's dried up. Not because they need better recruiters.

They stall because they've built a service culture in a sales business.

Here's what that looks like

→ Consultants spend 80% of their time "managing relationships" (aka, hoping clients call them) 

→ Business development feels pushy, so it doesn't happen consistently → 

The best recruiters get promoted to management (where they stop billing) 
→ Revenue per head plateaus at £180K-£220K because everyone's "too busy"

You can't service your way to £8M.

The firms that break through? They make one uncomfortable shift

They stop rewarding busyness and start rewarding revenue.

If you're stuck at £5M with a team working flat out, you don't have a capacity problem.

You have a culture problem.

People ask me: "What's the first thing you do when you start working with a recruitment firm owner?"

Here's my process

Week 1: I audit everything.

Not just the P&L (though that matters).

I look at

👉Who's billing what
👉Who's held accountable for what
👉What the owner is actually doing all day
👉Where the bottlenecks are
👉What's being measured (and what's not)

Usually, I find
The owner is doing the jobs of six people. The team has no clear KPIs. 

"Accountability" means a monthly chat that goes nowhere. No one understands the financial implications of their work.

Week 4: We build the foundation and map the business.

Clear roles. Real KPIs. Weekly accountability. Financial literacy.

Ongoing - We train and implement, iterate, and hold the line.

Because transformation isn't a one-time event.

It's a 12-month commitment to doing the hard things consistently.

Most business owners want a magic bullet.

I give them a proven system and the accountability to use it.

That's the difference between stuck and scaled.

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