Roadmap Heroes

Roadmap Heroes empower tech teams to plan strategy, track execution, and clearly communicate using roadmapping tools such as Aha!, ProdPad, Dragonboat, JIRA and more.

Our consulting and training services are based on over 20 years experience in software/product roles and hundreds of successful roadmap implementations.

Aha! Consultant and Roadmapping Expert

Talking Roadmaps

Co-creator and co-host of the Talking Roadmaps 🎥 YouTube Channel - where we will be talking all things roadmapping with experts, practitioners and thought-leaders.

Co-creator and Co-host

Aha!

Achievements
•	First Customer Success Manager outside of USA to support customers and growth in Europe, Middle East and Africa
•	Coach and mentor new Customer Success Managers as the team rapidly scaled
•	Perform internal analysis projects to identify opportunities for operational efficiencies in support
•	Defined process and technologies for handling customer calls in EMEA
Key Responsibilities
•	Providing full customer lifecycle activities from pre-sales and product demos to procurement, negotiation, legal, security, adoption, training and support
•	Sharing Aha! and product management best practice with a global customer base of >250K users and some of the largest organisations in the world
•	Creating, delivering and training bespoke customer implementation programmes to ensure successful adoption and usage of Aha! (part of the concierge service)
•	Hosting product demonstration and training sessions with single and multi-company audiences of up to 100 people
•	Providing Aha! application, process and troubleshooting support via email, phone and video conferencing with a <2 hours average initial response rate

Senior Customer Success Manager

Vodafone

Managing a team of 9 we:
•	Instigated, prototyped, tracked and delivered a new online self-service platform for Vodafone UK. Reduced online escalation by 15% (base of 700K/month), delivered a responsive experience to include mobile web customers (a first for Vodafone UK) whilst realising OpEx savings of £700K over 2 years
•	Increased customer NPS in contact centres by 11% through continuous improvement initiatives to ensure support materials used by the customer service agents is contemporary and accurate
•	Raised my people management index scores by 10% over department average
•	Delivered a >20 point NPS improvement by auditing the self-serve content in addition to improving FAQ efficacy and reducing contact escalations
•	Delivered an intelligent online contact capability improving self service by 300%, reducing escalations into the contact centre by an estimated £2M per annum whilst standardising and simplifying contact options for customers on fixed web and mobile. Saw an immediate drop in webchat by 25% and 90,000 calls in the first month of launch

Leading a team of 4 product managers and 5 process administrators responsible for:
•	Product management of Vodafone UK's digital support portfolio including social media, self-service, web chat and agent knowledge base capabilities across mobile and desktop platforms
•       Knowledge management of over 700 working instructions and diagnostics flows used by a population of c.6500 agents in contact centres and retail that support our customers
•	Responsible for end to end product and process management, stakeholder management, strategic direction, product and portfolio roadmap and dependencies, business case definition, resource allocation, requirements elicitation and backlog prioritisation, project management, testing and delivery, business adoption and exploitation, objectives and personal development
•	Accountable for £1M+ OpEx budget, business cases and quarterly spend profiles

Group Digital Product & Process Manager (Support Capabilities)

Senior Digital Product Manager (Support Site)

Working as a senior consultant as part of IBM’s Global Business Services working with the UKBA on the eBorders advanced passenger information programme. Performing requirements elicitation, technical documentation, leading tripartite workshops, management of full requirement catalogue, maintaining project level risks and issues log, produce detailed test plan with execution timelines and test data, produce requirements traceability matrix and other agreed project deliverables.

Senior Consultant

Requirements SME responsible for management of all requirements considered onto the IT roadmap, through-life requirements documentation and management, ensuring requirements are valid, traceable and conform to corporate standards, identification and mitigation of assumptions and risks, active member of corporate requirements council.

IT Requirements Engineer

Dell

Achievements
•	Successfully delivered a sensitive tax and legal project worth £10M to Dell in February 2008 to the business heads of the tax and legal departments. Received award for outstanding effort and delivery benefiting both Dell and the customer experience
•	Owned, tracked and implemented a mandatory project to support the Switch / Maestro payment transition in August 2007. 11% of annual revenue in the UK ($7.15M) was retained through this payment type coupled with avoidance of legal implications and vendor fines
•	Respected subject matter expert for applications within my own remit as well as specialising in other applications to better support business needs. Built strong relationships within Dell as single point of contact for business partners, IT and application support assisting with incident resolution where needed

Key Responsibilities
•	Functional owner of transactional e-commerce capability for Dell (consumer and commercial) in EMEA
•	Responsible for development and interpretation of business needs in alignment with global roadmaps / strategic initiatives and their translation into IT projects
•	Lead, track and deliver the business components associated with IT projects
•	Create and maintain business requirements and functional specifications for product enhancements from the earliest stages of the project / product life cycle, through to adoption and user level documentation

Online Product Manager (EMEA Basket capability)

Second line support for all Dell EMEA eComm, online applications and order management systems c.300 servers located in Ireland, 24/7 oncall support and deployment activities, own and drive root cause fixes with other IT partners and investigate preventative measures where appropriate, monitoring and legacy application subject matter expert.

2nd Line EMEA Application Support Analyst

I am a seasoned product management and roadmapping expert passionate about helping technology teams do their best work.

I have developed software applications for the BBC, supported Dell's online commerce websites for 16 countries, worked as a senior business analyst for IBM and grew a product management team at Vodafone UK from the ground up.

After developing a passion for Roadmapping as a product leader, I joined Aha.io as employee #17 to support customer success and growth in EMEA. During this time I mentored new team members, matured company processes, ran public demos, trained client teams, and shared roadmapping & product management best practices with a rapidly growing global customer base of over 250K users and some of the largest organisations in the world.

Nowadays, I am the founder and lead consultant at Roadmap Heroes. A company incorporated in 2019 that transforms tech teams to plan strategy, track execution, and communicate clearly using roadmapping tools such as Aha!, ProdPad, Dragonboat, and JIRA.

Through a combination of hands-on consultation and training services, I come alive by helping tech companies look at the people, process, and tooling aspects of roadmapping to minimise the busy work and help them build what matters.

Sharing with my network.

Ron is the real deal and I know this is going to be super powerful (having used a similar concept for the last month).

Really generous to help 2 fellow PM's seriously level up.

Justin Woods

Empowering tech teams to plan strategy, track execution, and clearly communicate using roadmapping tools.

Building PM Operating Systems on Claude Code | Fractional Product Leader & Advisor

I’m giving away 2 spots to my upcoming Maven course.
But I need your help.

Because I realized something:
Not everyone who’s serious about leveling up has the budget to do it.

In this course, I’ll teach product managers how to build a Claude Code OS to become AI-native PMs in just 2 weeks.

And the leverage is real.
The productivity gains are massive.
You'll stretch yourself to ship like a team of 5. 

2 scholarship spots.
Completely free.

I’m looking for product managers who will:
-> Take the course seriously
-> Apply what they learn (not just consume content)
-> Genuinely need the scholarship (price is out of reach right now)

I’ll add a comment below with:
1. the scholarship application
2. the course overview
3. how I’ll pick the 2 recipients

One more thing:
If you know a PM (or a community/group) who’d benefit, tag them (or the community) so this reaches beyond my network.

As a thank you, I’ll also unlock a group discount for everyone as engagement grows:
- 100 likes/comments → 20% off
- 300 likes/comments → 30% off
- 500 likes/comments → 40% off

To Apply:
- Submit the application link in the first comment by Friday, March 6 at 5pm PST

To be notified of a potential group discount:
- Like
- Comment "mySecond Scholarship"
- Make sure we're connected

Final thought: 
The PMs of the future will use AI to build products in ways that weren’t previously possible.
My goal is to unlock that future for as many PMs as possible—starting now.

--
👋 I'm Ron Yang, I build and run the PM operating system for product teams — to give every PM the backup they deserve.

taplio

Justin Woods's Linkedin Analytics

Justin Woods

Performance ScoreJustin Woods's LinkedIn Performance

Justin Woods's Best Posts (last 30 days)

Ready to grow your LinkedIn presence?

taplio

.css-6ytdur{background-image:linear-gradient(284deg, rgba(39, 43, 72, 1) 0%, rgba(33, 47, 183, 1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Justin Woods's Linkedin Analytics

Justin Woods

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Justin Woods's LinkedIn Performance

Justin Woods's Best Posts .css-1emoo84{font-size:var(--chakra-fontSizes-md);font-weight:400;color:var(--chakra-colors-gray-600);}(last 30 days)

Ready to grow your LinkedIn presence?

Justin Woods's Linkedin Analytics

Performance ScoreJustin Woods's LinkedIn Performance

Justin Woods's Best Posts (last 30 days)