I turn feedback into LTV for your company | Founder and COO @ Web.a

I'm Júlio, founder of Web.a, a company specialized in transforming real feedback into strategic decisions that increase customer satisfaction, retention, and drive your company's growth.

We created the SPI (Satisfaction Priority Index), an exclusive methodology that identifies, based on data analysis, what impacts the most on your customer's experience. This way, you can put guesswork aside and focus on what really matters.

👥 We work with companies that:
→ Feel that listening to customers is important, but don't know where to start.
→ Waste time and energy drowning in spreadsheets, feedback, and opinions that don't guide their strategy.
→ Even with data in hand, they hesitate to move forward for fear of making mistakes and losing money.

🔍 How we do it:
We collect first-hand data with simple and quick satisfaction surveys.
We apply the IPS to reveal critical points and opportunities.
We present everything in simple, actionable, and visual dashboards.
We monitor decisions alongside the CS, CX, Product, and Leadership teams.

Our focus isn't just on showing you the problem. It's on helping you solve it, based on data, strategy, and experience.

📩 If you want to turn feedback into a competitive advantage, contact me!

Uma semana até a próxima Mesa Redonda de CS/CX!

Aproveitando agora que o carnaval acabou e voltamos a programação normal, queria te convidar a participar do nosso próximo evento.

Tema: 𝗗𝗼 𝗖𝗹𝗶𝗲𝗻𝘁𝗲 𝗘𝘀𝘁𝗮𝘁𝗶́𝘀𝘁𝗶𝗰𝗼 𝗽𝗮𝗿𝗮 𝗼 𝗖𝗹𝗶𝗲𝗻𝘁𝗲 𝗥𝗲𝗮𝗹: 𝗢 𝗣𝗼𝗱𝗲𝗿 𝗱𝗮𝘀 𝗖𝗶𝗿𝗰𝘂𝗻𝘀𝘁𝗮̂𝗻𝗰𝗶𝗮𝘀 𝗻𝗼 𝗖𝗫
🗓 Quinta-feira, 26 de fevereiro: 19:00 – 20:30
📍 Online - Google Meet
🔗 Inscrição: 𝗹𝗶𝗻𝗸 𝗻𝗼𝘀 𝗰𝗼𝗺𝗲𝗻𝘁𝗮́𝗿𝗶𝗼𝘀

Teremos Jacques Meir compartilhando um pouco do seu conhecimento e experiencia, sobre um assunto muito importante atualmente: como as circunstâncias do cliente implicam na sua experiência. 

Puxe uma cadeira e junte-se à Mesa!
#MesaRedondaCSCX

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🗣 A próxima Mesa Redonda de CS/CX já é nessa quinta!

Tema: 𝗗𝗼 𝗖𝗹𝗶𝗲𝗻𝘁𝗲 𝗘𝘀𝘁𝗮𝘁𝗶́𝘀𝘁𝗶𝗰𝗼 𝗽𝗮𝗿𝗮 𝗼 𝗖𝗹𝗶𝗲𝗻𝘁𝗲 𝗥𝗲𝗮𝗹: 𝗢 𝗣𝗼𝗱𝗲𝗿 𝗱𝗮𝘀 𝗖𝗶𝗿𝗰𝘂𝗻𝘀𝘁𝗮̂𝗻𝗰𝗶𝗮𝘀 𝗻𝗼 𝗖𝗫
🗓 Quinta-feira, 16 de outubro: 19:00 – 20:30 
📍 Online - Google Meet
🔗 Inscrição: Link nos comentários

Teremos um convidado especial nesta edição: Jacques Meir, CKO do Grupo Padrão para enriquecer ainda mais a discussão!

Puxe uma cadeira e junte-se à mesa!
#MesaRedondaCSCX

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