Flamingo

​From Greystar to AIMCO to ZRS, ​​Flamingo's All-In-One Platform is used in 400,000+ units to centralize resident engagement & consolidate tools​.​

For residents, Flamingo's Resident Engagement App means one app for everything they need - rent, maintenance, event RSVPs, rewards, access control, amenities, eBulletin, on-demand fitness, etc.  

​For staff, Flamingo means one platform to book events, survey residents, automate move-ins, monitor reputation, request reviews, communicate with residents, verify renter's insurance, etc. 

Flamingo also integrates with dozens of tools including Yardi, RealPage, & Entrata. ​

Founder

Dartmouth Club of Chicago

The Dartmouth Club of Chicago continues the Dartmouth experience in Chicago by fostering meaningful alumni interactions through unique events and experiences. We do this for over 2,400 Dartmouth alumni, partners/spouses, students, and parents.

Vice President

Cancer Treatment Centers of America®

Quality & Brand Assurance Manager

Management Fellow

Dartmouth College

Student Director at Tucker Foundation

Sir Charles Gairdner Hospital

Received research grant from the John Sloan Dickey Center for International Understanding to conduct  research in Australia.

Neurosurgery Research Assistant

From Greystar to AIMCO to ZRS, ​​Flamingo's All-In-One Platform is used in 400,000+ units to centralize resident engagement & consolidate tools​.​

For residents, Flamingo's Resident Engagement App means one app for everything they need - rent, maintenance, event RSVPs, rewards, access control, amenities, eBulletin, on-demand fitness, etc. 

​For staff, Flamingo means one platform to book events, survey residents, automate move-ins, monitor reputation, request reviews, communicate with residents, verify renter's insurance, etc. 

Flamingo also integrates with dozens of tools including Yardi, RealPage, & Entrata. ​

Kicked off Optech chatting apartment brands over breakfast with the great Anne Baum. 

And yes, we chose Netflix Bites at the MGM.

Jude Chiy

Despite trying as a kid, I never developed superpowers to fight crime and help people. I founded Flamingo as my way of making the world a better place by simplifying life for residents and property managers.

Ultimately, my vision is a world where everyone knows their neighbors and willing to help them out. 


Founder, Flamingo | Building the 1st Apartment Brands | Aspiring Ironman

I asked almost every operator at Optech about their current biggest challenge and the most common response was Fraud. 

i.e. Applicants falsifying documents like W2s to get approved for apartment units they can't afford and then playing the eviction game like professionals. 

So I think I'm going to spend part of this week trying to learn more about this and how operators are managing it. 

If anyone has resources to direct me to, I'd love that.

Gabhriel Bell, CAM, PMIC is an extremely talented and dedicated operator looking for his next role.

Property Manager at Cushman & Wakefield | Transformational Leader in Multifamily Housing

Hi everyone! I’m seeking a new role and would appreciate your support. If you hear of any opportunities or just want to catch up, please send me a message or comment below. I’d love to reconnect. #OpenToWork

About me & what I’m looking for:
💼 I’m looking for Property Manager and Regional Property Manager roles.
🌎 I’m open to roles in Charleston, Chicago, and willing to relocate anywhere in the U.S or international.

Most of my OPTECH time was in meetings, but I assume at least one session mentioned AI...? 😂

...anyways... in the three days of Optech, one theme kept coming up over and over again — both in sessions and hallway conversations:

Multifamily continues to move from “talking about innovation” to actually building it much more rapidly.

A few takeaways that stood out:

1. 𝐀𝐈 𝐢𝐬 𝐝𝐞𝐟𝐢𝐧𝐢𝐭𝐞𝐥𝐲 𝐧𝐨𝐭 𝐚 𝐬𝐢𝐝𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭

Every major keynote, workshop, and committee meeting touched on AI — not as a future concept, but as the new operational backbone.

From agentic AI to predictive maintenance to AI-driven leasing and screening… the conversation has shifted from “Should we?” to “How fast can we scale?”

2. 𝐂𝐞𝐧𝐭𝐫𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞𝐬 𝐚𝐬 𝐭𝐡𝐞 𝐝𝐞 𝐟𝐚𝐜𝐭𝐨 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐦𝐨𝐝𝐞𝐥

Between the playbooks and the large-operator AMA roundtables, and multiple deep dives, the message was clear:
 
Centralization is no longer experimental — it’s the default blueprint for the next decade.

3. 𝐃𝐚𝐭𝐚 𝐢𝐬 𝐭𝐡𝐞 𝐫𝐞𝐚𝐥 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞

The best quote I heard all week:

 “Whoever wins data, wins AI.”
 
The Enterprise Tech & BI committees, plus the FuturesLab micro-sessions, hammered home that disconnected data is the #1 barrier holding operators back.

4. 𝐒𝐦𝐚𝐫𝐭 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠𝐬, 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐢𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐧𝐞𝐰 𝐦𝐮𝐬𝐭-𝐡𝐚𝐯𝐞𝐬

From broadband to access control to IoT, the smart-building track made it clear:
 
Resident expectations have permanently shifted — and buildings that invest in infrastructure now will lead the next wave of NOI growth.

5. 𝐑𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞 𝐢𝐬 𝐚𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧, 𝐧𝐨𝐭 𝐬𝐥𝐨𝐰𝐢𝐧𝐠 𝐢𝐭 𝐝𝐨𝐰𝐧

Fair housing + AI, fee transparency, FCC compliance, data governance…
 
The RETTC DC & Beyond series showed that regulation is reshaping strategy, not just compliance checkboxes.

6. 𝐑𝐄𝐓𝐓𝐂 𝐢𝐬 𝐚 𝐬𝐭𝐢𝐥𝐥 𝐜𝐨𝐧𝐟𝐮𝐬𝐢𝐧𝐠 𝐭𝐨 𝐦𝐞 𝐛𝐮𝐭 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐬𝐭𝐫𝐨𝐧𝐠 

It might become the centralized “brain trust” pushing tech forward.

Congrats to LIV Development for another great community.

We believe great communities are built with intention.

Livano Prosper, located just north of Dallas in the growing Prosper community, embodies that belief. Every detail, from architecture to amenity design, was crafted to enrich daily life and foster meaningful connection.

What began as a vision for elevated living has become a place where residents can live richer, deeper, and fuller lives.

Watch Livano Prosper come to life.

Congrats to Hines. This is one of my favorite Chicago buildings.

Senior Managing Director at Hines | Board Director at PearlX

Excited to share that our team has acquired another high-quality multifamily asset in Chicago.  Left Bank is just steps from important transit infrastructure, the Wacker Drive job corridor, and the bustling entertainment options of Fulton Market.  

Hines Midwest has now acquired over $500MM in living assets over the past two years, betting on the strong local fundamentals in our markets.  

Thank you to the Hines Global Income Trust (#HGIT), #JLL and #PGIM for your partnership on this successful transaction.  

https://lnkd.in/gbzUBEJJ

Great point Kevin Pugsley. It's the dozens of small moments that impact retention.

Sr. Director of Operations | Leadership & Training | Property Management Expert | People + Process Focused

Who remembers MacGyver?

The 80s TV hero with the mullet, the leather jacket, and the ability to solve any problem with almost no time or tools.

In property management, we’re MacGyver when it comes to customer service.

After someone moves in, most of our interactions with them last less than 30 seconds. Those short moments matter more than we think.

Data shows that these brief, face-to-face interactions with our residents are some of the strongest drivers of renewal results.

We need to be teaching our teams how to turn quick, routine moments into real customer service memories.

Because in our business, it’s rarely the big gestures that keep people. It’s the day to day MacGyver moments.

Some great thoughts from Chelsea Kneeland

Innovation is everywhere in multifamily marketing — but are we getting the human element right?

AI, centralization, and specialized roles are transforming how apartment communities operate:
-Centralized leasing and marketing teams paired with specialized roles improve efficiency
-AI helps personalize the renter experience at scale
-Observing human behavior — from residents to staff — uncovers insights data alone can’t

Chelsea Kneeland reminds us:

“It is impossible for your employees to care about your residents if they don't think that you care about them.”

Bridging tech and human connection isn’t optional anymore — it’s essential for creating loyal residents and improving business outcomes.

Dive deeper into these trends and practical strategies in the full article: 
https://lnkd.in/gMu83U9X

Senior Director of Talent Acquisition / Connecting Professionals with Amazing Career Opportunities

🌟 We’re Hiring in Belmont, California! 🌟

Willow Bridge Property Company is looking for an excited Leasing & Marketing Professional to join our team in Belmont!
If you’re passionate about connecting with people, love showcasing beautiful communities, and thrive in a fast-paced, team-oriented environment — this is your chance to shine.

Why Willow Bridge?
✨ Join a growing company with plenty of opportunity to learn and advance
 🏙️ Work in one of Northern California's most exciting neighborhoods
 🤝 Be part of a supportive team that values collaboration and excellence

If this sounds like a fit, apply today and let’s connect!
https://lnkd.in/e7WCAc9a
Text "WORKATWB" to 97211 to see other current openings in California!

#wearewillowbridge #propertymanagement #California.

LIVE via real-time hologram—from Capitol Hill to the OPTECH stage!

Senator Shelley Moore Capito beamed into the Leadership Circle at OPTECH 2025 to talk AI regulation, bringing the national policy conversation straight to the heart of the real estate tech world.

#OPTECH2025 #RETTC #FutureOfRealEstate

ZRS Recruiter

Calling all experienced Property Managers with high-rise experience!

I’m looking for a strong leader to oversee a luxury community in Brickell, Miami. Someone who’s hands-on, brings strong financial insight, team leadership, and a passion for providing exceptional resident experiences.

If that sounds like you (or someone you know), reach out or apply today.

ConnectCRE recently shared the news of our Silver Anniversary – 25 years in the apartments management industry! Thank you to our clients, team and to Connect CRE for sharing the exciting news! Read more here on ConnectCRE:
https://lnkd.in/g5FB6rpp
#WeAreAMC #25yearsofAMC #liveAMC #ApartmentManagers #Multifamily

Marketing & Growth Leader | Strengthening the Systems that Drive Growth | Podcast Co-Host

Jude Chiy + rapid fire questions = #OPTECH2025 insights.  Enjoy :)

Q: What problem does your company solve better than anyone else right now?
A: We solve the retention problem better than anyone else.

Q: What’s one trend in multifamily operations or marketing people are underestimating?
A: Brand. Far too many teams undervalue how much a strong, consistent brand impacts performance.

Q: If a property team could only do ONE thing to get better results next quarter, what should it be?
A: Survey every resident every month across the entire resident journey, and personally respond to every survey that scores below a 3.

Q: What’s one misconception people have about your product or category?
A: People assume that retention means sacrificing rent growth. That is not true. We consistently see 55% to 70% retention even with rent growth.

Q: What’s a win your clients are seeing that you wish more people knew about?
A: The retention gains mentioned above. They’re happening more often than people realize.

Q: What are you most excited about at this year’s conference?
A: More people now understand what AI can actually do and are thinking about how it fits into real workflows. Not flashy AI — functional AI.

Q: What makes multifamily different from other industries you could serve?
A: In multifamily, people’s offices are people’s homes. It is a uniquely human-centered industry.

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