Asurion

Designs and develops learning solutions for internal employees using Articulate Storyline and Rise, Canva, and Microsoft Office Suite.

Developed training curriculum using feedback loops with Operations and Training teams. 

Analyzes, designs, develops, maintains, and implements Instructor-Led-Training and Computer Based Training.

Instructional Designer

Bamboo Health

Collaborated with subject matter experts to analyze needs and identify skill and knowledge gaps, and designed and developed engaging and effective learning solutions to address those gaps.

Process Development and Training Specialist

SmileDirectClub

Facilitated project and business meetings, leveraging partnerships with BPO and in-house leaders to manage and improve the performance of our outsourced Teleperformance teams in Malaysia, the Philippines, and Greece.

Organized and managed the collaboration between multiple teams and stakeholders to launch the Operations team needed to support the business launch in France.

BPO Support Manager

Developed and oversaw the training program used to launch the Care and Sales teams supporting the business market launch in Germany.

Designed and delivered the onboarding training program tailored to the needs of new-hire employees, ensuring they are equipped with the skills and knowledge to excel in their Customer Care and Sales roles.

Training Specialist

Assisted customers calling in with questions and complaints using empathy and problem solving skills to take the best next step for the customer.

Contributed as a subject matter expert helping other team members with complex customer interactions and needs.

Account Manager and Customer Experience Representative

Intrepid College Preparatory Charter School

Developed and taught 7th grade English curriculum using backwards design process resulting in 2nd highest growth score among Nashville schools in the TN Ready state exam.

Managed a team of 7th grade teachers to meet quarterly targets and accomplish extra-curricular teacher requirements.

Literacy Teacher 

Boston Fellows

Wrote copy and designed website for program using Squarespace, tripling the incoming cohort. 

Drafted, designed, and edited seasonal newsletter to at least 400+ subscribers using MailChimp

Researched curricula of other Service-Learning program, helping Program Director successfully realign vision and mission.

Program Development Associate

athenahealth

Improved department’s business objectives, training team members to increase team-wide productivity.

Built relationships with department leads, decreasing troubleshooting time on a major department error.

Remittance Representative 

Wheaton College Connection Tutoring (World Relief)

Partnered with World Relief DuPage and Wheaton College Education majors, creating a network of high-school refugee students and college students.

Connection Tutoring Coordinator

Instructional Designer | Be curious | Listen well | Offer impactful tools and ideas

I'm grateful to have a job and a career that I find fun and rewarding! I get to be part of a team that helps others excel at their jobs and navigate its pain points. Everyday, I work alongside supportive colleagues coming up with solutions and learning experiences that have a direct impact on the day to day experiences of our frontline team members and the success of the business. 

This year, I want to get even better at asking the right questions. 

Gallup Strengths:
Empathy | Input | Harmony | Adaptability | Maximizer 

Working Genius:
Wondering and Invention

Personal Interests:
Strategic board games like Dominion & Settlers of Catan
Playing the piano (Romantic Classical music, Broadway Musicals, and Hymns)
Currently reading "Our Unforming" by Cindy S. Lee and something probably from the Harvard Business Review 
Trying new restaurants with friends

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