blueAPACHE

Level 2 Service Desk and Onsite Support Engineer

Real Bytes

Providing on-site IT support for Schools in South East Queensland. 
Alongside optimising and managing current IT infrastructure, I offer strategic guidance to shape future IT initiatives. This includes identifying emerging technologies, aligning IT strategies with business goals, anticipating future needs, and ensuring scalability and adaptability for long-term growth and innovation.

Software supported in role: 
Microsoft Windows 
Microsoft 365
Microsoft Azure/Entra/Endpoint
Microsoft Server
Apple School Manager
Jamf School
Service Now
MiTel MiVoice 
Passtab
IDAttend 
Oliver
PaperCut

Hardware Supported in role:
Dell Desktops, Laptops, Servers, & Accessories
Acer Laptops & Desktops
Apple iPads, iPhones, MacBooks, Mac Mini
Konica Minolta MFDs, Toshiba MFDs, Canon MFDs, Brother Printers, Various 3D Printers
BenQ Interactive Panels, CommBox Interactive Panels, DonView Interactive Panels, EDUTouch Interactive Panels
Epson & Hitachi Projectors

IT Support Technician

Uber

This is a little side hustle I do on weekends. 
It allows me to fund my hobbies without dipping into my main income. 

If you’re interests in signing up you can get details here: https://www.uber.com/signup/drive/deliver/?invite_code=k7982p5a7x2h

Food Delivery Partner

ENTAG

During my time as a member of the Mobility Provisioning Team. 
I utilised Telstra's online ordering systems, Mobile HelpDesk and ENTAG's internal CRM. 
Responsible for Provisioning of Mobile Devices, Sim cards, and Plans.

Provisioning Specialist

LTT - RTO 51621 and LTTV - RTO 22545

Proactive sourcing of new workplace training opportunities
Management of the workplace student enrolment process:
Conducting pre-training reviews, enrolment sessions, and completing all relevant paperwork
Establishing strong relationships with key clients and Account Managers to respond effectively to their needs
Working closely with Enrolment Officers and Administration staff
Working with the Client Relationships Manager to build a strong pipeline of sales to meet state sales targets in multiple laboratory steams
Working with trainers to liaise with clients to reach the best training and commercial outcomes for all stakeholders

Client Relationship Officer

Toll Group

Associate Case Manager

G8 Education Ltd

Assisting in the rollout of UKG Workforce Dimensions and Human Capital Management. 
Including the below responsibilities:
Audit system usage and compliance to identify any risks or challenges in use.
Coach and support our Leaders and their teams to effectively use the system in a way that is aligned to Policies and Procedures, as well as all other relevant legislation.
Provide accurate, timely and customer focused Workforce Management System support to both the People & Culture Team and the wider company.
Respond to and manage day-to-day enquiries ensuring an exceptional service is delivered to all internal stakeholders.
Collaborate with our System Support Team to provide Tier 1 and Tier 2 support for Teams
Identify key resistance points and which stage of the change management journey our leaders and their teams are at.
Shape interventions 1:1 or informing broader project interventions to effectively uplift system usage tied to policies and procedures.
Supporting leaders to implement the new ways of working.
Cooperate with G8 in relation to activities taken by the company to comply with WHS legislation

Project Officer

Goodstart Early Learning

Supporting employees with a wide range of queries relating to People and Culture issues, Employee services and Payroll.
Technology used: Marval, SAP, SuccessFactors, Genesys Purecloud.
Responding to internal and external HR related inquiries or requests and provide assistance
Redirecting HR related calls or distribute correspondence to the appropriate person of the team
Maintaining records of personnel-related data in both paper and the database and ensure all employment requirements are met

Business Support Officer - People

Supporting the Childcare Management System QikKids, working with Centre Directors to fix errors with claiming funding from the Childcare Subsidy System, Inclusion Support System and ELF.
Supporting the day to day needs of users on the Kronos Workforce management system.
Engaging with internal and external stakeholders to solve problems.

Technology used: Qikkids, Marval, Genesys Purecloud, SQL.

Application Support Officer - Qikkids

Downer

Internal and external stakeholder engagement.
Liaising with the Community and Government organisations.
Delivery of campaign material to residents.
Maintaining relevant datasets.

Community Engagement Officer

Tandem Corp

Assisting Customers with status of repairs, gaining approval of scope of works, communicating customer queries to repair managers and field contract managers. 
Assisting Clients with enquires around repair work orders, relaying status of claims once received. 
Where able assisting team members with complex issues.

Customer Service Representative

Liaising with the policyholders throughout the life of the repair, particularly on key decisions relating to their works, creating and managing schedules of repair and ensuring that works are completed on or before the expected completion date.

Claims Repair Manager

Embedded with Telstra.
Creation of Agreement, Completion and Non-Standard Letters for all AFRs
Feedback and guidance to LDL Evaluators and Patch Owners
Management of Internal Mailboxes
Management of Letter and Response Queues within DemLite
Maintaining and updating tools required to action Letters.

Compliance Officer

Embedded with Telstra. 
Assessing applications for reticulation.
Interpret Communications and building plans
Liaise with Developers, Contractors, Councils and End Customers.
Use of internal Telstra systems: DemLite, NetMaps, MapInfo, NPAMS, START and 
Complaint resolution
Providing process and guidance to external groups
Commercial contract creation and offering

Land Development Liaison Planner

I am currently studying for CompTIA A+, Cisco CCNA, Microsoft 365 Certified: Administrator. I have developed skills in process improvement, customer relationship management, problem solving, and stakeholder engagement. I enjoy learning new things and having meaningful conversations. My goal is to use my IT skills and knowledge to make a positive impact on our society.

With over 15 years of experience in customer service, information technology and project co-ordination, I am passionate about providing quality support for organizations of all sizes. I help clients plan their IT journey and troubleshoot their technical issues on a daily basis.

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