Logo Taplio


Jacqui Turner's Linkedin Analytics

Get the Linkedin stats of Jacqui Turner and many LinkedIn Influencers by Taplio.

Want detailed analytics of your Linkedin Account? Try Taplio for free.
Profile picture of Jacqui  Turner

Jacqui Turner

open on linkedin

Serious about delivering service excellence to your customers? Welcome 👏 Need support to get there? How about support from a multi award winning trainer who has helped B2C & B2B SMEs increase CSAT & NPS? Let's collaborate to ensure you retain your customers and gain more. Message me 📨 Who am I? Before becoming LinkedIn's well known Customer Service 💃 Queen , & the Go-To Service Excellence Expert, I worked in a variety of sectors for 27 years inc brands such as Tesco, HSBC & Lloyds, delivering memorable, CS & leadership programmes. Now I want to help YOU! 💡 Do you hear advisors telling customers they can't give a timescale because they haven't received an update from X dept? 💡 Have you noticed a communication gap between depts, having a negative impact on your customers? 💡Do you hear phrases such as "we aren't to blame, you'll have to ring....," or "It's not my problem, I don't work in customer service?" All signs not all employees understand the role they play in delivering service excellence. Picture this: You're floorwalking & hear your CS teams having confident & +ve conversations with customers, as depts keep them in the loop & communicate updates. Your repeat contacts report shows numbers have greatly reduced, because advisors can provide specific timescales & effectively manage customer expectations. And wow, Satisfaction scores have increased, & you're smiling because you haven't spent the bulk of your week dealing with escalations. How will you feel when I make this a reality for you? Let's make it a reality NOW! 👉 Work with me to Quickstep your company to Happier Customers, Happier Teams & A Happier You! ✨External Service Excellence begins with Internal Service Excellence.✨ Let's 💃 in 3 steps: Step 1: Onsite TNA or Mystery Shopping Step 2: Design & Delivery of our interactive, bespoke, internal service excellence programme, which helps all employees develop internal service skills & understand the role they play in the external service delivered to customers. Step 3: Action Learning Sets Check out my Service Excellence Programme in my featured section 💃 Why work with Me? Let my clients answer: Sarah Mitchell (Skiddle): I can't recommend Jacqui highly enough. She worked with me to ensure the training was tailored - an aspect that stood Turner Corner out from other providers. Jemma Thomas (Triodos Bank) Jacqui has a fantastic understanding of challenges faced in a call centre environment. ✅️ Best UK CS Training Provider 2023 & 2022. Ready for a chat with the CS Dancing Queen? Send me a DM. www.turnercorner.co.uk

Check out Jacqui Turner's verified LinkedIn stats (last 30 days)

Jacqui Turner's Best Posts (last 30 days)

use Taplio to search all-time best posts

Want to drive more opportunities from LinkedIn?

Content Inspiration, AI, scheduling, automation, analytics, CRM.

Get all of that and more in Taplio.

Try Taplio for free