Own the Narrative

I co-founded Own The Narrative to solve a problem I kept seeing — great agencies doing amazing work but struggling to stand out.

Our system turns research into narrative: we help them uncover what makes them different, run surveys that engage their market, and turn the insights into content that builds authority and opens new opportunities.

Co-Founder

Databox

Partnership Manager

L2 Customer Success Manager

Reviewing customers assigned to you including their usage, adoption, activity and company-specific information to perform introductory outreach and engage customers throughout the onboarding period to ensure they’re on track with set up. 
Conducting kickoff calls to understand new customer’s goals with Databox and introducing them to the software. 
Building metrics and dashboards for customers based on their technical setup needs as determined during training calls or as part of paid services. 
Developing documented plans for customers who are finishing onboarding including what they have left to set up and assistance they can receive from their Customer Success Manager or paid services. 
Collaborating with our Support, Account Management and Sales Teams to facilitate effective hand-offs and positive customer experiences.

Customer Onboarding Consultant

Providing timely, accurate, and valuable support through chat and email to thousands of Databox users. 
Building dashboards and setting up additional features to help customers expand usage and adoption.
Monitor our unassigned queues in chat and email to provide fast responsiveness.
Referring customers with our Onboarding and Account Management teams for additional assistance.
Collaborate with our Technical Support team to investigate and resolve complex support cases.
Provide insights and feedback to cross-functional teams and inform the development of new programs and initiatives.

Customer Support Specialist

NCR Corporation

Gathering critical System/Customer data for Problem Investigation and Incident Management. Participating in requirements gathering process and user testing.
Analysing POS, Server and Cloud data and liaising with developers and other software/product support teams to restore service and resolve issues.
Interpreting routine information and developing appropriate course action.
Writing and maintaining knowledge articles and tutorials. Utilizing BMC REMEDY, ORACLE, DCS, CITRIX, AGILE, JIRA, CONFLUENCE, POSTMAN, XML, JSON, WEBEX, TSQL, SFTP, RABBITMQ, SWAGGER, OFFICE. Responding to ad-hoc Workshops, Remediation Tasks, Daily Incident Reviews and Call Bridge meetings.
Applying thorough understanding of NCR Proprietary Cloud Enterprise System and implementing best practices.
Communicating directly with clients and holding meetings with clients on a weekly basis.

SW Support Specialist III

Most agencies do great work.
But struggle to prove it.

They rely on referrals.
Chase trends.
Post more.

Yet still — no predictable flow of clients.

Because the market doesn’t feel their expertise.
It’s real, but invisible.

That’s why I built Own The Narrative (OTN).

We turn agency expertise into market proof —
so your audience doesn’t just hear what you do…
they believe it.

Here’s how we do it:
1️⃣ Ask — We design studies and surveys that get your ideal clients talking (without sales pressure).
2️⃣ Analyze — We uncover what drives their decisions: pain points, language, priorities.
3️⃣ Activate — We turn those insights into content, reports, and campaigns that make your credibility impossible to ignore.

In plain English:
Most agencies bake what they think people want.
We help you ask first — then bake what they’ll actually eat. 🍪

After working with hundreds of agencies at Databox, I learned one thing:
Agencies don’t lose because they lack skill.
They lose because they lack proof.

That’s what OTN fixes.
We build systems that let you lead with insight —
so your marketing, sales, and offers all align around what your ICP actually cares about.

Clarity.
Credibility.
Clients who come to you — not the other way around.

I was never interested in money.

When I started working with a sales coach, he asked me to set a goal — a specific dollar amount to chase.

It made sense on paper.
Sales = revenue.
Revenue = progress.

But I couldn’t do it.
I couldn’t connect myself to a number.

Because for me, sales and goals were never about money.
They were about values.

Delivering real value to people.
Changing lives.
Having fun along the way.

Money is the aftermath of those things, not the driver.

Even when deals closed, it never felt like I sold something.
People bought because they saw the value.

To this day, I still can’t say,
“I want to make $10k a month by 35,”
or
“$100k by 40.”

What I want is simpler.
To have fun.
Help people.
Spend time with family.

Because the rich don’t actually chase money.
They chase time.

Money just helps them buy it back.

The real question is:
How much time do you want to buy… and what’s it worth to you?

Fedor Šimić

Build authority and pipeline from audience truth, not assumptions.

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