PostPilot

Senior Account Executive

- #2 Sales team hire
- July - December 2023, 164% of goal
- August 2023, 177% of goal
- Closed over $1mil in ARR in first 7 months at PostPilot
- Highest closed month of revenue for PostPilot in company history
- 350+ closed logos to date

Account Executive

Crispy Cones

Orlando Sentinel's Readers Choice for Best Dessert 2024!

Franchise Owner

CycleBar

Instructor

Repeat

Sales Operations

Owning the end to end recruitment process. Responsible for hiring across Sales, Customer Success, Engineering, Data and Marketing.

Corporate Recruiter

Gopuff

Led a team of 6 in house recruiters and 18 contract recruiters , supporting fulfillment center locations across the Southeast region.

Team Lead, Recruitment

Full cycle recruitment for all field hourly and salary positions supporting Gopuff Kitchen + Fresh Food.

Hiring Associates, Leads, Managers, Area Managers, District Operations Managers, Program Managers and Senior Program Managers.

Recruiter

Orlando Health

Support Services Supervisor

Dropit Shopping

(Laid off due to COVID19)

• Responsible for day-to-day management and running of the Dropit service on-site, including professionally addressing any store, customer or mall manager questions or issues in store.
• Responsible for new partner onboarding schedule, leading new store training sessions, ensuring adequate follow up and activating retailers on-site.
• Coach store managers/ designated representative to be product experts so they and their teams become increasingly self-sufficient. Foster a sense of accountability where managers become responsible for the success of Dropit app in their store.

Customer Success Manager

Cirque du Soleil Entertainment Group

Sales and Customer Experience Supervisor

The Walt Disney Company

Operations Support Coordinator, Help Desk

Ecommerce Sales and Service Specialist

•	Research and compose responses to Guests’ comments pertaining to complex parks and resorts’ issues.
•	Contact Guests by telephone, mail, email and on-line to discuss policies, procedures and operations at the Disneyland Resort.
•	Determine and provide appropriate service recovery based on established service guidelines.
•	Interact with all levels of the organization of the Walt Disney Company. 
•	Prioritize daily workload while maintaining appropriate response time.

Professional Internship - Guest Experience Associate

•	Resort Parking and Transportation Operations Cast Member 
•	Demonstrate guest service skills in all areas
•	Acted as a transportation concierge
•	Assist guests with loading/ unloading of trams
•	Ensured guest satisfaction by upholding the four keys basics

Disney College Program - WDW & DLR

The Yacht Club at Marina Shores

Event Specialist

My dog thinks I am cool, that counts for something... right?

I’m happy to share that I’m starting a new position as Sales Manager, SMB/Mid-Market at PostPilot!

Ethan Potts

Excited to share some personal & professional news, I’ve been promoted to Sales Manager, SMB/Mid-Market at PostPilot. 🎉

When I first joined PostPilot nearly three years ago, I didn’t even have a formal job description. I was working directly under Drew Sanocki and Michael Epstein, working to help scale the sales team and build from the ground up.

Since then, I’ve had the privilege of partnering with 700+ incredible brands, helping them unlock the power of direct mail and watching this channel deliver real, measurable impact across acquisition, retention, and retargeting.

Now I’m stepping into a new role leading our SMB/MM team (working directly with Neal Goyal!!) and Account Executives as we gear up for a massive 2026, one where we’ll continue proving just how game-changing modern direct mail can be.

Grateful for the trust, the growth, and the team that makes this such a fun ride. 

Onward. 🚀

Most brands spend December trying to squeeze a little more out of their BFCM ads, sending email after email and text after text.

The real missed opportunity?

All the warm leads on your email list who still haven’t purchased and who aren’t seeing your emails anymore.

Your welcome flow didn’t convert them.
Your BFCM emails didn’t convert them.
Engagement drops even further after the holidays.
So reach them somewhere you know they’ll actually see you.

Their mailbox.

With MailMatch at PostPilot, we can match ~70% of your email subscribers to a postal address and trigger a postcard when they don’t convert. Brands like Hexclad, Orbit Baby, and MASA Chips are turning these “cold email leads” into real customers at 5–10x+ ROI.

Post-BFCM is the moment to do this. You already paid for the traffic.

Marketers know it, incrementality is a metric that heavily matters right now.

With attribution getting murkier across paid social and email, brands want proof of net-new revenue. 

That’s why the Made In case study stands out. They didn’t just track ROAS. They measured true incremental lift with a holdout group. And the results were clear: direct mail drove revenue they weren’t capturing through digital, reaching high-intent shoppers email and ads were missing.

A few quick takeaways:
- Direct mail gave Made In reach they’d lost in digital.
- Incremental lift showed real impact, not recycled conversions.
- It proved direct mail’s unique role in the funnel.

As more brands shift toward channels that can prove they’re driving new revenue, incrementality is becoming the new scoreboard.

If you’re planning Q1 and want clarity on what’s actually moving the needle, this is where to look. 

Link to case study in the comments!

Rivo Loyalty now plugs directly into PostPilot.

Some of the fastest-growing brands in ecommerce use Rivo to power retention. HexClad, Dr. Squatch, U Beauty, and plenty more rely on loyalty to drive repeat purchase behavior and deepen customer relationships.

Now those same brands can turn loyalty data into real, physical customer moments with PostPilot.

Using Custom Fields, you can automatically pull points balances, tier progress, referral activity, membership milestones, and other account-level attributes directly onto personalized postcards triggered by behavior.

This is a big win for Rivo brands. They move fast, expect clean design, flexible tooling, and personalization that actually feels personal. That’s exactly what this unlocks for direct mail.

Loyalty becomes something customers can feel. A tangible reminder that reinforces the value of being part of your brand.

And while PostPilot supports a wide range of loyalty platforms, this integration brings a new level of sophistication and speed to merchants building on Rivo.

If you’re on Rivo, your next best channel just opened up.

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