HFS Research

Chief Strategy Officer

Elena Christopher is Chief Research Officer at HFS. Elena sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring our unique "analyst advisory" capabilities drive thought-provoking impact across enterprises and their associated emerging technology and services ecosystems. Elena also leads our industry research coverage, with specialization in banking and financial services.

Chief Research Officer (CRO)

Defining the market for best practices in IT and business process services and applied emerging tech for financial services.

Executive Research Leader - Financial Services

Senior Vice President - Research

Research Vice President - Industry Research & Robotic Process Automation

Conduent

Vice President, Strategy & Portfolio - Commercial Industries

Xerox

Ms. Christopher manages strategy and BPO portfolio for Xerox Services' Commercial Business Group. She works closely with sales and delivery to optimize offerings for commercial industries and to develop industry-centric solutions where there is clear need and opportunity.

Vice President - Strategy & Portfolio - Commercial Business Group

DTI Global

Ms. Christopher oversees DTI’s Risk & Compliance practice within its Knowledge Solutions division.  In this role, she has responsibility for ensuring the success of judgment-based solutions that enable organizations in regulated industries to achieve compliance.

Managing Director, Risk & Compliance Services

Mobius Knowledge Services

Elena oversees Mobius's offerings for the financial services industry. Mobius provides custom data services to Financial Services firms and Information Providers in the following areas:

Reference Data Services - Build, cleanse, enrich and maintenance services for data types such as legal entities, securities, addresses (company data) and corporate actions

Custom Data Services - We develop custom service solutions for your data challenges such as concordance, database management, exceptions management, data integration, staff augmentation etc

Vice President, Financial Services

Knovigate

We help users of knowledge services get the most out of their service relationships. Our platform enables service requests and delivery, allows for integrated multi-channel communication and collaboration, tracks and archives all steps of the request lifecycle, provides a searchable archive and also manages billing and account details. It provides a consistent interface for users and a wealth of structure on the back-end. It's the de facto management tool for the KPO industry.

Co-founder and Chief Marketing Officer

Lead Discovery

I oversee the education vertical of an Internet marketing company. We assist schools in using the Internet to maximize their online student recruitment.

Director of Online Marketing - Education Vertical

OfficeTiger

VP, Research & Analytics

Gartner

Research Director

Dataquest

Research Manager

• Results-driven research and consulting professional specializing in development and execution of sourcing strategies
• An out-of-the-box thinker dedicated to process excellence and innovation
• More than fifteen (15) years of cross-industry experience assisting public and private-sector organizations with critical business decisions
• A unique mix of content expertise, business development savvy and operational excellence
• Global business savvy

Specialties: Outsourcing, onshoring, offshoring, development of sourcing strategies, business development, research operations, outsourcing implementation, outsourcing operations, research and analytics, risk management, supplier risk, regulatory compliance

In-person engagement. Top of my list for things #AI cannot replace. 

I already loved Kurt Vonnegut. So it goes. His envelope story is quite prescient. Dance humans, dance.  

💃 🕺
Kurt Vonnegut talking about when he tells his wife he’s going out to buy an envelope:

Oh, she says well, you’re not a poor man. You know, why don’t you go online and buy a hundred envelopes and put them in the closet? And so I pretend not to hear her. And go out to get an envelope because I’m going to have a hell of a good time in the process of buying one envelope. I meet a lot of people. And, see some great looking babes. And a fire engine goes by. And I give them the thumbs up. And, and ask a woman what kind of dog that is. And, and I don’t know. The moral of the story is, is we’re here on Earth to fart around. And, of course, the computers will do us out of that. And, what the computer people don’t realize, or they don’t care, is we’re dancing animals.

Elena Christopher

Growth leader | AI for impact | Professional services GTM | Research leader | Business builder

Getting recognized for Finance and Accounting services excellence = great.

Getting recognized for driving Finance & Accounting services excellence with #agenticAI and advanced technologies = the future.

Riju Vashisht Jinsook Han Sanjeev Vohra Shubhro Pal Lavi Sharma JOYITA BOSE Regina Sobieray Balkrishan "BK" Kalra Shirley Hung Michael Bowles Vignesh Kannan 

#AI #agentic #Finance #Financeandaccounting

Recognition like this reinforces the power of combining our 𝘊𝘢𝘱𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴 in agentic and advanced technology with deep finance expertise to drive measurable client impact. Proud to see our 𝗔𝗜 𝗚𝗶𝗴𝗮𝗳𝗮𝗰𝘁𝗼𝗿𝘆 and the Genpact 𝗔𝗣 𝗦𝘂𝗶𝘁𝗲 called out as differentiators in how we’re modernizing finance operations. 👏

Open article: Genpact Named a Leader and Star Performer in Finance & Accounting by Everest Group by prnewswire.com

Genpact Named a Leader and Star Performer in Finance & Accounting by Everest Group

💡Fun fact - Genpact is a top tier Summit partner with Salesforce.  

Our super power is developing domain and industry-specific solutions with Salesforce like agentic order management. 

In the age of #agenticAI this means we build and orchestrate agents that work because we know the processes inside and out. 

Sanjeev Vohra and Namer Aljazrawi #DF25 fireside got to the heart of this.  

Process intelligence is not just data. It’s experience and context. This is how we make #AI deliver #ROI.

Futurist | Innovator | Technologist | People-first Leader

Greetings from San Francisco! I just wrapped a fireside chat with Namer Aljazrawi at Salesforce #DF25. 

With Salesforce releasing new and integrated Agentforce 360 platform and Genpact bringing process intelligence, the last-mile expertise, it’s a powerful combination driving business outcomes. Together, we can deploy Agentforce 360 to embed #AgenticAI directly into business workflows and unlock real value for our clients.
 
Our discussion centered on why process intelligence is the missing link for enterprises trying to scale agentic orchestration — and how agent-to-agent collaboration across ecosystems will transform the future of work. We also touched on the human side of autonomy — the leadership accountability, and people required to make it real.
 
As I just shared with #DF25 attendees, now is the time to be BOLD. We don't have to wait anymore. Lean in, move fast, learn fast. 

#GenpactOnIt #AutonomousEnterprise

Jinsook Han, Murat Aksu, Sanjeev Saxena, Ahmed Megahed ☁Pete Maki, Phil Samenuk

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