BOQ Group

Analytical and governance support for recovery and exit planning, stress testing, and model risk controls for a listed bank with $6b capital and $100b balance sheet.

Manager Financial Resilience

Improve controls for credit risk team that support timely and robust management of credit risk. 
Uplifting the change capability for the credit risk function.

Manager Credit Risk Governance

ME Bank

Developed and managed credit risk provision modelling, including projections and recommendations, model development, stress testing, and collections process improvement for AUD25b lending portfolio. 

Following acquisition of ME by BOQ, migrated the model that calculated the AUD95m collective provision for ME Bank loans to Bank of Queensland model and environment.

Manager Risk Analytics

Australia Post

Established a customer-focused, portfolio life-cycle management approach to the product portfolio to help drive sustainable growth and improve customer experience.

Created a consolidated, customer-view product hierarchy that incorporated ~100 products (and hundreds of SKU), replacing a siloed business unit approach.

Designed product scorecards for that covered 95% of $7b revenue, to support planning and investment decisions.

Completed initial cash-flow modelling of COVID-19 pandemic, supporting Post’s early response to the first wave of pandemic restrictions.

Product Portfolio Manager

AGL Energy

Created tools and metrics to monitor project benefits for an AUD300m digital transformation program.  Worked across functions to build and validate initiative-level business cases and built a portfolio view of initiatives and their key drivers.

Benefits Realisation Manager

Measured return on investment of drivers that affect customer satisfaction and Net Promoter Score. Used customer survey and transaction data to identify relevant drivers and estimate their impact on returns. This analysis was used to support planning for a AUD300m retail transformation program.

Customer Experience Specialist

Australia and New Zealand Banking Group

Accountable for establishing benefits reporting for a AUD1.5b transformation program. Conducted analysis to bring forward and increase value from transformation initiatives across Australia. 

Established a balanced scorecard for key transformation initiatives allowing the business to track the impact of changes from a dozen major projects against strategic objectives using approx. 40 metrics.

Created a customer survey for the bank’s retail and small business customers as part of scorecard that measured customers’ perceived effort and expectations to do business with ANZ. 

Identified >AUD500m of double counted revenue across program, reducing modelling risk and forecast error.

Senior Manager Value & Performance Management

Managed liquidity transfer pricing for AUD200b Australia retail and corporate balance sheet; coordinated modelling of Basel III regulatory changes for liquidity; and undertook analysis and forecasting of the Group investment term of capital

Senior Manager Balance Sheet Modelling

Responsible for portfolio level balance sheet and capital management activity across the Australia division, including modelling, governance, education and change management.

Senior Manager Balance Sheet Management

Responsible for developing strategy for AUD100b retail deposits in Australia and assessing the performance of the business against and ongoing relevance of its strategy.
This period ended with a secondment as acting head of deposits finance, leading a team of 15.

Head of Strategy and Funding Retail Deposits

Responsible for both portfolio and day-to-day pricing activity of AUD100b Australian mortgage book and customer based modelling and forecasts in support of finance, marketing and risk.

Manager Customer Behaviour and Value Analysis, Mortgages

Responsible for: creating and analysing staff and customer sample surveys; and statistical analysis supporting Australia retail and commercial marketing teams

Manager Customer Analysis

Corporate performance analyst with a background of more than 20 years’ working in the private and public sectors in Australia. With experience in the financial services, energy, and government sectors, I have worked for leading Australian companies including ANZ and Australia Post, building expertise across a number of disciplines.  Uses a consultative approach to develop strategic objectives and create practical solutions.

Connecting strategic goals to business outcomes is a team sport. My professional practice centres around understanding drivers and helping align activity through creating a shared understanding of business activity and market context. 

People will tell you that I am comfortable working with ambiguity, complexity, and incomplete information and that I collaborate broadly in pursuit of achieving agreed strategic outcomes.

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