Neighborly Software

•	Lead and grow a team of associates, including Implementation Managers, Client Success Managers (CSMs), and Client Success Specialists (CSSs), ensuring their professional development and subject matter expertise in the software.
•	Oversee the onboarding process, project management, system configuration, and end-user training to achieve full system adoption and client success.
•	Ensure team manages client portfolios effectively throughout their customer journey, focusing on client success, retention, and account growth.
•	Participate in sales calls and demonstrations to support new sales efforts and align team capabilities with client expectations.
•	Strategically allocate team resources to support new client implementations and ongoing success activities, ensuring workload balance for high-quality outcomes.
•	Serve as the primary point of contact for client escalations, ensuring timely and effective resolution while coordinating with other departments as needed.
•	Work with Product Management, Marketing, and Finance to align features, messaging, and budgets with sales and client needs.
•	HUD Knowledge and Client Education: Maintain up-to-date knowledge of HUD industry standards and best practices to provide guidance, answer client inquiries, and suggest tailored solutions.

Manager, Client Operations

• Identify, develop, and provide consultative expertise on best practices.
• Create detailed implementation plans, outline risks with the client, and identify solutions to implement the client’s programs
• Develop client relationships as the primary point of contact following the sale, and hand off to Client Success Manager upon successful implementation
• Configure within the Neighborly Software solution. Configuration includes use of HTML coding to format the solution and deliver the best possible solution to the client. In addition to configuration, I set-up and present Neighborly Software modules and features to clients.
• Work with clients to help define their needs, evaluate their current processes, and guide clients through the implementation of Neighborly Software programs
• Configure software programs to meet clients’ needs within industry standards.
• Provide clients with best practices during implementation while also working cross functionally with internal stakeholders.

Senior Implementation Lead

CVR Associates

Senior Program Manager

•	Manage Project initiatives from beginning to end, including planning, development, execution and analysis; asses priorities and achieve results.
•	Develop and implemented some of the business policies and operational standard.           
•	Control and monitor project activities to ensure projects are delivered on time and within budget
•	Lead strategic brainstorming sessions, draft creative briefs and direct creative execution to bring new ideas to life.
•	Develop tactics and metrics to analyze the effectiveness of existing programs
•	Strong written and oral communication skills.
•	Establish relationship with client to understand desired needs and goal to complete initial eligibility determinations in time and within budget. 
•	Liaison between various departments.
•	Develop gap analysis and remediation documentation.
•	Manage and perform training of system and business processes to team members and management.
•	Responsible for communications between directors and various departments on the status of projects, insuring they are completed on-time and at-cost. 
•	Perform quality control audits for various public and private sector organizations.
•	Proactively seek, identify and evaluate innovative opportunities for campaign growth and improvement.

Senior Consultant

•	Assigned caseload and work to staff for processing and monitor completion in line with performance goals. Generated VisualHOMES (Yardi) system reports to ensure work was completed within required time frames.
•	Provided document updates and tracked version control to ensure validation requirements were met. 
•	Liaison between internal department and external clients and business partners.
•	Negotiated re-payment agreements for overpaid subsidies. 
•	Assisted tenants and/or their representatives with reviews of documentation used to determine fraud occurred.
•	Liaison between internal department and external clients and business partners.
•	Created and analyzed data metrics fs to determine process and system issues/opportunities. 
•	Manage and review changes for the improvement of program operation. 
•	Implemented internal operational policies and procedures to be consistent with Administrative Plan and HUD Regulations. 
•	Team Lead responsible for transitioning system development process.

Housing Choice Voucher Supervisor

•	Oversee and monitor fulfillment of 15 subsidized housing complexes in accordance to HUD guidelines.
•	Compile waitlist reports for property owner’s specific designation population.
•	Analyze and interpret problematic occurrences within the lease up procedure.
•	Budget funding for each complex in accordance to HUD fiscal requirements.
•	Supervising property managers and verifying accuracy of applicant selections.
•	Coordinate meetings with property owners/liaison between owners and NHA.
•	Initiate/manage cross--‐functional teams and multi--‐disciplinary projects.

Voucher Coordinator

Newark Housing Authority

- Maintain and process annual re-certifications for new and existing members of the Housing Choice Voucher Program
- Accurately calculate rent proportions and verify income 
- Proactively solve tenant / owner discrepancies 
- Ensure client confidentiality over personal information
- Build and maintain outstanding working relationships with client, tenant and coworkers

Occupancy Specialist

Project Management/Senior Business Analyst with 12 plus years of experience providing business, process and technical support to corporations and government industries. Collaborated with project management teams to conduct planning, testing and implement process improvement strategies. Proven ability to lead  teams, satisfy client expectations, and deliver against challenging deadlines. Strong foundation in developing capital raising strategies for companies across different sectors.

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